PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Webster Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Webster Bank
Chase Bank

Webster Bank and Chase Bank Overview

Total reviews 53 1770
Company responses 0 0
Issues resolved 0 9

Webster Bank and Chase Bank Consumer Ratings

Rank
123 out of 750 in Banks category
108 out of 750 in Banks category
Additional Fees
107 in category
55 in category
Customer service
88 in category
105 in category
Reliability
55 in category
67 in category
Product or Service Quality
70 in category
53 in category

Webster Bank and Chase Bank Rating Details

Additional Fees
1.2 (22 reviews)
1.5 (355 reviews)
Reviewer's quote

...They are charging way too many fees and to add to it monthly balances. A thousand dollar balance in checking account, what a joke. What else do you want...

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...20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical..

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Customer service
1.3 (21 reviews)
1.3 (526 reviews)
Reviewer's quote

...Customer service is terrible. The few dollars you might save are not worth the aggravation and attorney fees. I worked with the Greenwich, CT branch who are your best friends until you actually apply and then they don't return your calls...

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...After countless calls to Chase customer service and being forwarded from dept. to dept. , I was told I needed to go to a branch to present my identification...

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Reliability
1.5 (20 reviews)
1.4 (383 reviews)
Reviewer's quote

Started getting calls about my account overdue. Due to Corona Virus no one answered a phone to change my address. Did an address change with some guy. He failed to change it and I kept getting calls about my old address. This started a week ago.The incompetency is unreal. They won't send me a bill...

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I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

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Product or Service Quality
1.4 (19 reviews)
1.6 (460 reviews)
Reviewer's quote

...95 service fee is a regular thing, except since moving to Florida where there is no such thing as Webster bank I’ve had to use money orders, no big deal. This month same as regulate deposited a money order got an email and went on my way. Only to open the account a month later to find -108...

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..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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Webster Bank and Chase Bank Pros and Cons

Pros
  • Yes
  • We like it
  • Nithing
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Dishonest and crooks
  • Unscrupulous
  • Unprofessional
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Webster Bank and Chase Bank Most Positive Reviews

Top rated reviews
4.3

Tried calling the manager at the 363 Main Street location and Carolynn was very rude even in the way she answered the...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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No votes
5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Webster Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Too many freaking fees !!

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I noticed that Webster has been charging overdraft fee for money that has already been deducted from account which as...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Webster Bank and Chase Bank Latest Reviews

Recent published reviews
1

Started getting calls about my account overdue. Due to Corona Virus no one answered a phone to change my address. Did...

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1

I opened a Chase credit card account through Amazon Prime Rewards. While trying to create my login ID and password, I re...

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No votes

Asked a simple question about overdraft fees and was given a railroad answer. Was more confused when I hung up the...

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No votes

I work nights I owed 77 dollars to my account Tuesday afternoon I was told if a deposit was put in before 11 am you...

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Webster Bank and Chase Bank Products and Services

Most reviewed product and services
  • Webster Bank Mortgage (5 reviews)
  • Webster Bank Debit Card (2 reviews)
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)