PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Webster Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Webster Bank
Chase Bank

Webster Bank and Chase Bank Overview

Total reviews
47
1633
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1586 reviews more than Webster Bank received since May 12, 2008.

Webster Bank and Chase Bank Consumer Ratings

Rank
101 out of 921 in Banks category
91 out of 921 in Banks category
Additional Fees
100 in category
50 in category
Customer service
80 in category
98 in category
Reliability
48 in category
55 in category

According to consumer ratings and reviews, Chase Bank ranks 10 points higher in the Banks category than Webster Bank. People gave Webster Bank 1.2 stars for Additional Fees criterion in Banks category and it is 75 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.5 stars for Additional Fees criterion in this category and it is 125 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Webster Bank has a higher rating than Chase Bank. Regarding Reliability criterion, consumers gave Webster Bank 1.5 stars and it is 73% greater than other in category. Chase Bank however was rated 1.4 stars and it is 69% greater than other in category.

Webster Bank and Chase Bank Rating Details

Additional Fees
1.2 (21 reviews)
1.5 (306 reviews)
Reviewer's quote

...They are charging way too many fees and to add to it monthly balances. A thousand dollar balance in checking account, what a joke. What else do you want...

PissedConsumer1363400

...20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical..

Vina A
Customer service
1.4 (20 reviews)
1.3 (450 reviews)
Reviewer's quote

...Customer service is terrible. The few dollars you might save are not worth the aggravation and attorney fees. I worked with the Greenwich, CT branch who are your best friends until you actually apply and then they don't return your calls...

PissedConsumer1302947

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Reliability
1.5 (19 reviews)
1.4 (312 reviews)
Reviewer's quote

I purchased a Hoover Power Mate vacuum with a 30 day money back guarantee. I was dissatisfied and called the company. I received a FedEx return label and next day returned the Hoover Power Mate vacuum. I received a tracking number and this was tracked, verified, and signed. I also verified with...

Kathleen F

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY TRULEY DONT DO THERE JOB

PissedConsumer1753326

Webster Bank and Chase Bank Pros and Cons

Pros
  • Yes
  • We like it
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Unscrupulous
  • Dishonest in this bank
  • Dishonest and crooks
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Webster Bank and Chase Bank Most Positive Reviews

Top rated reviews
4

Tried calling the manager at the 363 Main Street location and Carolynn was very rude even in the way she answered the...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Webster Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Too many freaking fees !!

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Webster Bank and Chase Bank Latest Reviews

Recent published reviews
1

I purchased a Hoover Power Mate vacuum with a 30 day money back guarantee. I was dissatisfied and called the company. I...

Read all 47 reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

Webster Bank and Chase Bank Products and Services

Most reviewed product and services
  • Webster Bank Customer Care (8 reviews)
  • Webster Bank Account (5 reviews)
  • Webster Bank Mortgage (5 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)