PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Chase Bank

USAA and Chase Bank Overview

Total reviews
1465
1709
Company responses
0
0
Issues resolved
13
9

USAA and Chase Bank Consumer Ratings

Rank
228 out of 1857 in Financial Services category
90 out of 709 in Banks category
Customer service
210 in category
92 in category
Product or Service Quality
187 in category
41 in category
Website
148 in category
53 in category
Reliability
159 in category
58 in category

USAA and Chase Bank Rating Details

Customer service
1.3 (613 reviews)
1.2 (494 reviews)
Reviewer's quote

...Their customer "service" people are officious, ignorant...

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Product or Service Quality
1.4 (497 reviews)
1.6 (425 reviews)
Reviewer's quote

So IF YOU'RE LOOKING TO INVOLVE I SAW IN ANY BANKING OR SERVICE NEEDS, JUST TAKE HEADE, OF USAA'S PRIOR Consumers like myself, and find a NICE CREDIT UNION THAT VALUES YOUR BUSINESS, BECAUSE USAA, HAS LOST ITS WAY. What once was a quality BANK, no longer care about pleasing their consumers, and...

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Website
2.1 (490 reviews)
2 (387 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Reliability
1.4 (475 reviews)
1.3 (351 reviews)
Reviewer's quote

I was told incorrect information by an adjuster and no one is attempting to correct it, or even be creative to find other ideas to make up for the error.

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i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says they never received now charged late fee and possible bad credit report!

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USAA and Chase Bank Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

USAA and Chase Bank Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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USAA and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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USAA and Chase Bank Latest Reviews

Recent published reviews
1

I was told incorrect information by an adjuster and no one is attempting to correct it, or even be creative to find...

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1.8

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says...

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No votes

You blow smoke up every ones *** with your commercials and then tell me I am not eligible for your insurance .Way to go...

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2

I have a personal Chase cred card which was issued to me about a year ago. I also have a business credit card from Chase...

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USAA and Chase Bank Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (232 reviews)
  • Usaa Customer Care (122 reviews)
  • Usaa Auto Claim (107 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)