PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Us Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Us Bank
Chase Bank

Us Bank and Chase Bank Overview

Total reviews
315
1635
Company responses
0
0
Issues resolved
1
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1635 reviews. It is 1320 reviews more than Us Bank received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Us Bank customer support team and Chase Bank customer service.

Us Bank and Chase Bank Consumer Ratings

Rank
139 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
107 in category
98 in category
Product or Service Quality
103 in category
37 in category
Staff
106 in category
89 in category

According to consumer ratings and reviews, Chase Bank ranks 48 points higher in the Banks category than Us Bank. People gave Us Bank 1.2 stars for Customer service criterion in Banks category and it is 106 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Us Bank. Regarding Staff criterion, consumers gave Us Bank 1.3 stars and it is 50% greater than other in category. Chase Bank however was rated 1.4 stars and it is 58% greater than other in category.

Us Bank and Chase Bank Rating Details

Customer service
1.2 (135 reviews)
1.3 (450 reviews)
Reviewer's quote

...called customer service - was told they could help me but I should call 1 800 US Banks ---- no person --- just 1 for checking, 2 for credit card. They have the WORST customer service. what is up with the website? were they hacked? when would they say anything?..

PissedConsumer1754612

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Product or Service Quality
1.1 (118 reviews)
1.6 (382 reviews)
Reviewer's quote

...This bank has poor customer service and poor control over it's staff. This bank also misrepresents its product application processes. I have relatively good credit (740-780)...

Mataya

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn branch NEVER answers their phone) and the customer service employees tell me they can only connect me with that same branch who DOESN'T answer their phones ! MR. CEO, WHY are you...

Robert C
Staff
1.3 (118 reviews)
1.4 (325 reviews)
Reviewer's quote

Not only are there staff inept, they are quite lazy and just go with the flow. My mother passed away, and left only a bank account with no beneficiaries, per say, she opened it in 1987 and had "surviving children", as the beneficiaries. When she passed away, USBANK said because she didn't list all...

PissedConsumer1709098

..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...

PissedConsumer1445824

Us Bank and Chase Bank Pros and Cons

Pros
  • Us bank complaint
  • Screw us bank
  • Some friendly staff
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Customer service
  • Customer service and lack of professionalism
  • Incompetent
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Us Bank and Chase Bank Most Positive Reviews

Top rated reviews
3.9

TO President/CEO
US Bank Corporation

FR Eduardo V. Ilagan
9000 East Road
Redwood Valley, CA 95470
Tel (541)3...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Us Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Us Bank and Chase Bank Latest Reviews

Recent published reviews
1

I have not been able to access my account in 5 days. try to log in and it notes "not available at this time" --- they...

Read all 315 reviews
1

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn...

Read all 1635 reviews

Us Bank and Chase Bank Products and Services

Most reviewed product and services
  • Us Bank Banking Service (39 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Customer Care (25 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)