PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Td Canada Trust and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Td Canada Trust
Chase Bank

Td Canada Trust and Chase Bank Overview

Total reviews 266 1756
Company responses 0 0
Issues resolved 1 9

Td Canada Trust and Chase Bank Consumer Ratings

Rank
286 out of 1882 in Financial Services category
103 out of 739 in Banks category
Customer service
270 in category
109 in category
Product or Service Quality
217 in category
47 in category
Reliability
205 in category
74 in category
Additional Fees
173 in category
52 in category

Td Canada Trust and Chase Bank Rating Details

Customer service
1.2 (132 reviews)
1.2 (516 reviews)
Reviewer's quote

...Customer Service is Non-Existence. ONLY one objective in mind use whatever means necessary to take advantage of their customer. Charge them fees, their entire system is designed to screw their customer...

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The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Product or Service Quality
1.4 (124 reviews)
1.5 (451 reviews)
Reviewer's quote

Brutal customer service!! I have been a customer for over 20 years. TD has become the worst bank to deal with..

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Reliability
1.3 (120 reviews)
1.3 (374 reviews)
Reviewer's quote

A few weeks ago I logged in to do a few banking related activities. As I have a few accounts with TD and one of those being an emergency type of an account which I shouldn't be seeing any activities and never really go into that account. For whatever reason I did and to my surprise I saw a few...

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So my bank card got stolen yesterday from my wallet I wanted to call Chase bank this morning after checking all night for it and cancel my card and have a new one sent now Chase Bank tells me that their system is down right now and that they can't use their computers to cancel my card??? W TF the...

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Additional Fees
1.4 (111 reviews)
1.5 (349 reviews)
Reviewer's quote

I was aware that TD charges fees every time I buy or sell stock/shares; however, i was shocked when I recently went to check my account and I was negative balance on the cash I had in the account. I then discovered that TD charged me a $25. 00 Maintenance Fee, without my consent, or disclosing it...

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...20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical..

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Td Canada Trust and Chase Bank Pros and Cons

Pros
  • Horrific
  • That td lived up to the bottom feeding reputation banks have
  • Shame on you
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Horrible customer service
  • Poor service
  • Not being treated like a customer
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Td Canada Trust and Chase Bank Most Positive Reviews

Top rated reviews
5

I live overseas and iam try to make online banking and withdraw money both of the are blocked

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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4.3

I had bad experience with manager at Paisley Rd Guelph Ontario in the home buying process, I am aware of that home...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Td Canada Trust and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I had a few recent bad encounters with incompetent staff where they tell me incorrect info and act like they are sure...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Td is a bank that has been a burden to the life my family and I have lived. my decision to cancel services with them...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Td Canada Trust and Chase Bank Latest Reviews

Recent published reviews
No votes

I just received my card and tried to activate it on an atm machine, but I think my account was locked. I dont remember...

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2.4

So my bank card got stolen yesterday from my wallet I wanted to call Chase bank this morning after checking all night...

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No votes

Recently called TD dispute line, Representative DAVID was extremely rude, dismissive and not at all patient with me. I...

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1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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Td Canada Trust and Chase Bank Products and Services

Most reviewed product and services
  • Td Canada Trust Customer Care (76 reviews)
  • Td Canada Trust Banking Service (28 reviews)
  • Td Canada Trust Account (22 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)