PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Td Canada Trust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Td Canada Trust

Chase Bank and Td Canada Trust Overview

Total reviews 1759 270
Company responses 0 0
Issues resolved 9 1

Chase Bank and Td Canada Trust Consumer Ratings

Rank
105 out of 743 in Banks category
335 out of 1895 in Financial Services category
Customer service
90 in category
241 in category
Product or Service Quality
43 in category
194 in category
Website
53 in category
206 in category
Reliability
58 in category
174 in category

Chase Bank and Td Canada Trust Rating Details

Customer service
1.3 (521 reviews)
1.2 (133 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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...It is very unfortunate, careless and merciless customer service. I really want my money back..

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Product or Service Quality
1.6 (455 reviews)
1.4 (125 reviews)
Reviewer's quote

When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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...Customer Service is Non-Existence. ONLY one objective in mind use whatever means necessary to take advantage of their customer. Charge them fees, their entire system is designed to screw their customer...

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Website
2 (411 reviews)
2 (104 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Well RMB is in high demand and it is also listed on their website and I told him that and he kept repeating that "I know that, but I'm telling you I don't see that in my system" wtf? Well, if you are not sure, why can't you ask a supervisor to confirm or find out further info why it is not showing...

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Reliability
1.4 (378 reviews)
1.3 (122 reviews)
Reviewer's quote

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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I found $2x 39.99 unrecognized charges on my bank card. So I called in and launched the investigation the customer service rep canceled my card for me and I went down the next day and got a new card. I then come to find out I get punished for this. No more mobile deposits no more tap and after...

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Chase Bank and Td Canada Trust Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Horrific
  • That td lived up to the bottom feeding reputation banks have
  • Shame on you
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Horrible customer service
  • Poor service
  • Not being treated like a customer

Chase Bank and Td Canada Trust Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I live overseas and iam try to make online banking and withdraw money both of the are blocked

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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4.3

I had bad experience with manager at Paisley Rd Guelph Ontario in the home buying process, I am aware of that home...

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Chase Bank and Td Canada Trust Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I had a few recent bad encounters with incompetent staff where they tell me incorrect info and act like they are sure...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

Td is a bank that has been a burden to the life my family and I have lived. my decision to cancel services with them...

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Chase Bank and Td Canada Trust Latest Reviews

Recent published reviews
2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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1

I found $2x 39.99 unrecognized charges on my bank card. So I called in and launched the investigation the customer...

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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1.3

On the 21st of September, I wired 400 US dollars to my Grand daughter. Edmonton Calling wood branch took two times...

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Chase Bank and Td Canada Trust Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)
  • Td Canada Trust Banking Service (28 reviews)
  • Td Canada Trust Manager (12 reviews)
  • Td Canada Trust Credit Card (11 reviews)