PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Chase Bank

TD Bank and Chase Bank Overview

Total reviews 546 2372
Company responses 0 0
Issues resolved 8 16

TD Bank and Chase Bank Consumer Ratings

Rank
285 out of 1246 in Banks category
191 out of 1246 in Banks category
Customer service
248 in category
220 in category
Reliability
232 in category
163 in category
Product or Service Quality
215 in category
163 in category
Website
233 in category
143 in category

TD Bank and Chase Bank Rating Details

Customer service
1.3
(261 reviews)
1.4
(776 reviews)
Reviewer's quote

You call customer service and spend 42 minutes on the phone and it just simply disconnects. Nobody is going to call you back and so you call again and then CS rep can't solve it for you, transfers you to another department and guess what - you get disconnected again. Nightmare for business..

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Reliability
1.3
(217 reviews)
1.6
(618 reviews)
Reviewer's quote

I was ripped off over and over again all month but the big amount I lost this month was $1338.73 I'm very pissed they ruined my sons Christmas and he's autistic disabled

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I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've called NUMEROUS times and I get the same BS apologies and same BS story that it will arrive ANY DAY NOW. They have outright REFUSED to track where my card is with USPS, since I...

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Product or Service Quality
1.4
(216 reviews)
1.6
(674 reviews)
Reviewer's quote

I can't do anything with customer service because you have a faulty phone line you need to get it fixed. Second your fraud department sucks big time! You are letting several people and/or companies that I be am not doing any of the transactions for take all kinds of money out of my account. I did...

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Website
1.6
(193 reviews)
2
(631 reviews)
Reviewer's quote

A complainant wrote that your website is null and that you actually write those auto response company messages to further a fraud; therefore, if that's what occurs I am devastated as no lawyer - anywhere have answered my emails and when they have, it was a rejection. The statute of limitations will...

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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TD Bank and Chase Bank Pros and Cons

Pros
  • Employees at my local branch
  • Long hours to customers
  • Easy use of card
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Rude lack of customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

TD Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Needed to freeze my account. Did not recollect my USERNAME. Knew my password and was offering to give it in exchange...

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5

Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days

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5

I was at the drive through making a deposit. At home I had just noticed that even though I had ordered new checks many w...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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TD Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Same deal as everyone. Received a gift card last year and accidentally misplaced it. Recently found it and couldn't...

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1

I applied for a chase slate card recently online on chase.com. They said I need to wait 7-10 business days to receive a...

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1

I didn't use a credit card and it's on my credit report! Was suppose to be cleared back when it happened and it's still...

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1

Simply the worst banking relationship I have ever experienced. They paid me 150 to open an account in Jan of 2016. Ever...

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TD Bank and Chase Bank Latest Reviews

Recent published reviews
1

You call customer service and spend 42 minutes on the phone and it just simply disconnects. Nobody is going to call you...

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No votes

I used to have a checking and savings account with this bank 2 1/2 years ago. Both accounts were closed but they did...

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1

I was ripped off over and over again all month but the big amount I lost this month was $1338.73 I'm very pissed they...

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1

I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've...

Read full review