PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Chase Bank

TD Bank and Chase Bank Overview

Total reviews
385
1633
Company responses
0
0
Issues resolved
4
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1248 reviews more than TD Bank received since Jul 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TD Bank customer support team than with Chase Bank customer service.

TD Bank and Chase Bank Consumer Ratings

Rank
124 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
114 in category
99 in category
Staff
110 in category
90 in category
Product or Service Quality
81 in category
37 in category

According to consumer ratings and reviews, Chase Bank ranks 33 points higher in the Banks category than TD Bank. People gave TD Bank 1.1 stars for Customer service criterion in Banks category and it is 100 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Chase Bank has a higher rating than TD Bank. Regarding Product or Service Quality criterion, consumers gave TD Bank 1.3 stars and it is 62% greater than other in category. Chase Bank however was rated 1.6 stars and it is 83% greater than other in category.

TD Bank and Chase Bank Rating Details

Customer service
1.1 (181 reviews)
1.3 (450 reviews)
Reviewer's quote

...Said it was 10 minute wait, but it took 20 minutes when a customer service person picks up. THEN, I was put on hold for another 15 minutes before we could discuss the problem. Looks to me they are required to pick-up within 20 minutes then put you back on hold until they can get to you...

Richard H

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Staff
1.3 (158 reviews)
1.4 (325 reviews)
Reviewer's quote

THEIR STAFF DON'T RECEIVE THE APPROPRIATE TRAINING, I WAS VICTIM OF AND FRAUD AND THE PERSON WHO RECEIVED THE CHECK SHE DIDN'T REALIZE THE CHECK WAS FAKE EVEN SHE DID NOT MAKE ANY EFFORT TO VERIFY IT AND WHEN I WENT TO THE POLICE THEY TOLD ME THAT THEY HAVE TO BE RESPONSIBLE WITH THAT BECAUSE THEY...

Richard H

..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...

PissedConsumer1445824
Product or Service Quality
1.3 (148 reviews)
1.6 (381 reviews)
Reviewer's quote

...The first time it happened, I called the service center falsely assured that they had released the hold on my card. The sale never went through. She did not unfreeze it...

Candice B

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

TD Bank and Chase Bank Pros and Cons

Pros
  • Long hours to customers
  • Employees at my local branch
  • Open building design
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

TD Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

TD Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

TD Bank and Chase Bank Latest Reviews

Recent published reviews
1

They take your $ for gift cards, yet you can;;t use the card any where! Security doesn't even allow you to register the...

Read all 385 reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

TD Bank and Chase Bank Products and Services

Most reviewed product and services
  • Td Bank Customer Care (72 reviews)
  • Td Bank Account (55 reviews)
  • Td Bank Banking Service (30 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)