PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Chase Bank

TD Bank and Chase Bank Overview

Total reviews 456 1755
Company responses 0 0
Issues resolved 4 9

TD Bank and Chase Bank Consumer Ratings

Rank
128 out of 739 in Banks category
101 out of 739 in Banks category
Customer service
114 in category
No votes
Product or Service Quality
79 in category
No votes
Reliability
96 in category
No votes
Website
114 in category
No votes

TD Bank and Chase Bank Rating Details

Customer service
1.2 (214 reviews)
No votes
Reviewer's quote

...They offer no decent customer service on the phone. It will take you nearly an hour to get through on most days. It doesn't matter the time you call either...

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The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Product or Service Quality
1.3 (179 reviews)
No votes
Reviewer's quote

I received a gift card from an employer for years of service and got taxed on the "Gift". By the time I was able to use it, TD bank said it was "Closed". Turns out they took the money off the card for inactivity...

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Reliability
1.2 (176 reviews)
No votes
Reviewer's quote

Same deal as everyone. Received a gift card last year and accidentally misplaced it. Recently found it and couldn't register it because they took all my money for the inactivity fees. Called and received no help whatsoever -What a scam!

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I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most persons. Why would I be automatically be turned down for a sapphire card after chase bank said I was pre approved. I have never filed bankruptcy, never been late with a payment to...

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Website
1.6 (161 reviews)
No votes
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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TD Bank and Chase Bank Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

TD Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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TD Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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TD Bank and Chase Bank Latest Reviews

Recent published reviews
1

Same deal as everyone. Received a gift card last year and accidentally misplaced it. Recently found it and couldn't...

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1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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No votes

On one hand, they are trying to fix a problem for me. Will see. Second hand, I'm going to stay pissed until they open...

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1

I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most...

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TD Bank and Chase Bank Products and Services

Most reviewed product and services
  • Td Bank Customer Care (78 reviews)
  • Td Bank Account (60 reviews)
  • Td Bank Banking Service (30 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)