PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TD Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TD Bank

Chase Bank and TD Bank Overview

Total reviews
1629
378
Company responses
0
0
Issues resolved
6
4

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1251 reviews more than TD Bank received since Jul 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TD Bank customer support team than with Chase Bank customer service.

Chase Bank and TD Bank Consumer Ratings

Rank
87 out of 1025 in Banks category
124 out of 1025 in Banks category
Customer service
96 in category
112 in category
Product or Service Quality
36 in category
74 in category
Website
41 in category
98 in category

According to consumer ratings and reviews, Chase Bank ranks 37 points higher in the Banks category than TD Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, TD Bank was rated 1.1 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than TD Bank. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. TD Bank however was rated 1.6 stars and it is 54% greater than other in category.

Chase Bank and TD Bank Rating Details

Customer service
1.3 (448 reviews)
1.1 (176 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

...Especially when it comes to credit card service or support. You will always wait at least 1 hr on hold, can never talk to someone that can help, I repeat "that can help". It's always let me transfer you...

Eli
Product or Service Quality
1.6 (379 reviews)
1.3 (144 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

...this level of service. leads me to believe. that they do not...

PissedConsumer1698445
Website
2.1 (349 reviews)
1.6 (134 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

I will be placing a complaint on every website possible to make people aware of the horrible and unprofessional manner in which they handle customer call. In addition I will make sure that ALL my relatives and friends that have TD bank cancel their account taking their business to another bank....

GRETER G

Chase Bank and TD Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Online banking
  • Long hours to customers
  • Employees at my local branch
  • Open building design
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service

Chase Bank and TD Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

Chase Bank and TD Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

Chase Bank and TD Bank Latest Reviews

Recent published reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews
1

This is the worst bank to deal with. Especially when it comes to credit card service or support. You will always wait...

Read all 378 reviews

Chase Bank and TD Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Td Bank Customer Care (72 reviews)
  • Td Bank Account (54 reviews)
  • Td Bank Banking Service (29 reviews)