PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TD Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TD Bank

Chase Bank and TD Bank Overview

Total reviews 1781 482
Company responses 0 0
Issues resolved 9 6

Chase Bank and TD Bank Consumer Ratings

Rank
110 out of 707 in Banks category
136 out of 707 in Banks category
Customer service
111 in category
117 in category
Product or Service Quality
57 in category
82 in category
Website
58 in category
118 in category
Reliability
72 in category
100 in category

Chase Bank and TD Bank Rating Details

Customer service
1.3 (530 reviews)
1.2 (226 reviews)
Reviewer's quote

...After countless calls to Chase customer service and being forwarded from dept. to dept. , I was told I needed to go to a branch to present my identification...

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I open a small business account in January and was told that I was given the best account after explaining to the customer service about my business, ( I started my business at a very difficult time to start any business as COVID was just starting to close up our lives) with everything going on and...

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Product or Service Quality
1.6 (465 reviews)
1.4 (188 reviews)
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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Poorly managed and administrated banking service for which I find is far less than the "professionalism" that one has come to expect from T. D. over the years...

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Website
2 (418 reviews)
1.6 (169 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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Reliability
1.4 (386 reviews)
1.3 (186 reviews)
Reviewer's quote

INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT

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I received a Gift Card for my Birthday and forgot about it. TD Bank removed $30 the 1st year for not using it. I am a Senior person... This is wrong. Go to other Banks and more important, read the small notes.

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Chase Bank and TD Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service

Chase Bank and TD Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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Chase Bank and TD Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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Chase Bank and TD Bank Latest Reviews

Recent published reviews
No votes

Tried to withdraw and my maximum withdraw exceeded?? How?

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1.1

I received a Gift Card for my Birthday and forgot about it. TD Bank removed $30 the 1st year for not using it. I am a...

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No votes

After several years of being a loyal customer I was shocked when I had a really poor customer experience. I was told by...

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1

I totally forgot about my $50.00 gift card and when I found it and checked to activate it was only valid $20.00. Dont...

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Chase Bank and TD Bank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (136 reviews)
  • Td Bank Banking Service (31 reviews)
  • Td Bank Checking Account (28 reviews)
  • Td Bank Gift Card (16 reviews)