PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TD Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TD Bank

Chase Bank and TD Bank Overview

Total reviews
1744
443
Company responses
0
0
Issues resolved
9
4

Chase Bank and TD Bank Consumer Ratings

Rank
93 out of 725 in Banks category
118 out of 725 in Banks category
Customer service
106 in category
114 in category
Product or Service Quality
47 in category
85 in category
Website
69 in category
114 in category
Reliability
73 in category
97 in category

Chase Bank and TD Bank Rating Details

Customer service
1.2 (508 reviews)
1.2 (204 reviews)
Reviewer's quote

...DAWN TAYLOR is the customer service rep on the other end of my "secure messages" and she won't reply! I just opened an account with Chase and this is the worst business experience I have ever encountered. want..

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Your customer service is horrible!! I have entered my information 8 times!..

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Product or Service Quality
1.6 (441 reviews)
1.3 (172 reviews)
Reviewer's quote

I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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...Customer service when called said 'too bad. Really!!!..

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Website
2 (399 reviews)
1.6 (157 reviews)
Reviewer's quote

...Chase Leasing and their lousy website have made life miserable for me during this lease. I love the car, but will NEVER, EVER lease through Chase again..

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...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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Reliability
1.3 (365 reviews)
1.2 (168 reviews)
Reviewer's quote

I opened a supposedly new account at Chase Bank on July 24, after I was told there was an old charge off. So I paid it and banker Velez says we're good to go. So I deposited a grand in the account. When I tried to sign in online they say the account was suspended on the 27th, yet won't say why....

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TD Bank doesnt make enough money that they have to rob gift cardholders? So, I get two TD gift cards from fellow school employees when I retired. These people worked hard for their money and were kind enough to contribute towards my gift. Of course, I was most appreciative and decided to hold onto...

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Chase Bank and TD Bank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service

Chase Bank and TD Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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Chase Bank and TD Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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Chase Bank and TD Bank Latest Reviews

Recent published reviews
No votes

i closed my credit card because of unauthorized charges. i now have a new credit card and only i have the account...

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No votes

My account was disconnected due to a negative balance. Due to Covid , I would like to restore my account and make...

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No votes

I CANNOT ACCESS MY ATM ACCOUNT ONLINE. I HAVE BEEN TRYING FOR 4 DAYS TO GET THIS RESOLVED. I HAVE TALKED TO ONLINE...

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1

Your customer service is horrible!! I have entered my information 8 times!

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Chase Bank and TD Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (201 reviews)
  • Chase Bank Mortgage (167 reviews)
  • Td Bank Customer Care (74 reviews)
  • Td Bank Account (59 reviews)
  • Td Bank Banking Service (30 reviews)