PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TCF Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TCF Bank
Chase Bank

TCF Bank and Chase Bank Overview

Total reviews
154
1629
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1475 reviews more than TCF Bank received since Oct 25, 2007.

TCF Bank and Chase Bank Consumer Ratings

Rank
84 out of 1025 in Banks category
87 out of 1025 in Banks category
Customer service
63 in category
96 in category
Reliability
52 in category
57 in category
Product or Service Quality
55 in category
36 in category

According to consumer ratings and reviews, TCF Bank ranks 3 points higher in the Banks category than Chase Bank. People gave TCF Bank 1.4 stars for Customer service criterion in Banks category and it is 151 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 118 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Chase Bank has a higher rating than Chase Bank. Regarding Product or Service Quality criterion, consumers gave TCF Bank 1.4 stars and it is 74% greater than other in category. Chase Bank however was rated 1.6 stars and it is 83% greater than other in category.

TCF Bank and Chase Bank Rating Details

Customer service
1.4 (36 reviews)
1.3 (448 reviews)
Reviewer's quote

...Stay away if you expect competent customer service because you won’t get it here!!!!..

Dan M

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Reliability
1.4 (31 reviews)
1.4 (310 reviews)
Reviewer's quote

My family recently relocated out of state. TCF Bank shut down access to our ATM/Debit cards due to the unusual activity without a warning call or text verifying if we made these purchases. They refused to right their wrong and we had to have money wired to us by family to simply survive. They...

Mike S

I spoke with Jason Tiller at Chase for a couple weeks on several occasions about taking a equity line out on an investment property. Most banks won't do that but he said no problem. I requested that he double check and make sure he could do that. He want and checked and said he could. I have an 800...

PissedConsumer1701296
Product or Service Quality
1.4 (30 reviews)
1.6 (379 reviews)
Reviewer's quote

Wrong! I called again because now I'm panicking that TCF is going to cost me the sale of my house so I'm yelling at the customer service representative who is now telling me they don't have the request for the 2nd loan (which every other representative could find) and I tell him that I'm tired of...

PissedConsumer1605372

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

TCF Bank and Chase Bank Pros and Cons

Pros
  • Very little
  • Too pissed to even think of one
  • Nice tellers
  • Convenience
  • Having atms everywhere
  • Online banking
Cons
  • Slow or non-existant resolution
  • Being humiliated
  • Tcf as a bank
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

TCF Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

I'd like to comment of one of your employees she worked at the jewel TCF Bank at Narragansett and Irving in Chicago...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

TCF Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I was a former employee for TCF Bank as a BSR, which in TCF terms means Teller AND Personal Banker because the company...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

TCF Bank and Chase Bank Latest Reviews

Recent published reviews

They have me off into a program where the TCL pays for your everyday transactions not explaining it to me at all so now...

Read all 154 reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

TCF Bank and Chase Bank Products and Services

Most reviewed product and services
  • Tcf Bank Account (44 reviews)
  • Tcf Bank Checking Account (30 reviews)
  • Tcf Bank Banking Service (18 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)