PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TCF Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TCF Bank
Chase Bank

TCF Bank and Chase Bank Overview

Total reviews
171
1744
Company responses
0
0
Issues resolved
0
9

TCF Bank and Chase Bank Consumer Ratings

Rank
110 out of 725 in Banks category
93 out of 725 in Banks category
Customer service
88 in category
No votes
Product or Service Quality
84 in category
No votes
Reliability
58 in category
No votes
Website
108 in category
No votes

TCF Bank and Chase Bank Rating Details

Customer service
1.3 (50 reviews)
No votes
Reviewer's quote

... receipt you've got no money better yet you can't contact no one there's no email there's no phone number they're all closed what bank does not have a 24 hour customer service line TCF ***....

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...DAWN TAYLOR is the customer service rep on the other end of my "secure messages" and she won't reply! I just opened an account with Chase and this is the worst business experience I have ever encountered. want..

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Product or Service Quality
1.3 (40 reviews)
No votes
Reviewer's quote

...This is by far the WORST CUSTOMER SERVICE I've ever seen. I will be canceling my accounts and getting a lawyer..

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Reliability
1.4 (40 reviews)
No votes
Reviewer's quote

I lock my debit card because I couldnt find the card and TCF bank still allowed transactions to go through and charged me over draft for charges I didnt do. They told me to call the merchant, which I shouldnt have after the card was locked for my protection. I had my account for a very long time...

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I opened a supposedly new account at Chase Bank on July 24, after I was told there was an old charge off. So I paid it and banker Velez says we're good to go. So I deposited a grand in the account. When I tried to sign in online they say the account was suspended on the 27th, yet won't say why....

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Website
1.6 (37 reviews)
No votes
Reviewer's quote

...Their website was 1990s. It looks like the bank was sold as of 2017. My debit card number: STOLEN July 2019...

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...Chase Leasing and their lousy website have made life miserable for me during this lease. I love the car, but will NEVER, EVER lease through Chase again..

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TCF Bank and Chase Bank Pros and Cons

Pros
  • Very little
  • Too pissed to even think of one
  • Nice tellers
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Slow or non-existant resolution
  • Being humiliated
  • Tcf as a bank
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

TCF Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

I'd like to comment of one of your employees she worked at the jewel TCF Bank at Narragansett and Irving in Chicago...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

can you help arrest a man that tried to pretend to be my husband and with drawl from checking account im white woman...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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TCF Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I was a former employee for TCF Bank as a BSR, which in TCF terms means Teller AND Personal Banker because the company...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

TCF Bank is the most corrupt most unfriendly most taking bank I have ever been with in my 55 years the rudeness the...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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TCF Bank and Chase Bank Latest Reviews

Recent published reviews
1

There's nothing more disturbing then going to an ATM for the convenience of not standing in line to make a deposit and...

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No votes

i closed my credit card because of unauthorized charges. i now have a new credit card and only i have the account...

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1

I lock my debit card because I couldnt find the card and TCF bank still allowed transactions to go through and charged...

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No votes

I CANNOT ACCESS MY ATM ACCOUNT ONLINE. I HAVE BEEN TRYING FOR 4 DAYS TO GET THIS RESOLVED. I HAVE TALKED TO ONLINE...

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TCF Bank and Chase Bank Products and Services

Most reviewed product and services
  • Tcf Bank Account (45 reviews)
  • Tcf Bank Checking Account (32 reviews)
  • Tcf Bank Banking Service (19 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (201 reviews)
  • Chase Bank Mortgage (167 reviews)