PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TCF Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TCF Bank
Chase Bank

TCF Bank and Chase Bank Overview

Total reviews 238 2368
Company responses 0 0
Issues resolved 0 16

TCF Bank and Chase Bank Consumer Ratings

Rank
248 out of 1245 in Banks category
190 out of 1245 in Banks category
Customer service
224 in category
217 in category
Product or Service Quality
206 in category
160 in category
Reliability
178 in category
161 in category
Website
228 in category
139 in category

TCF Bank and Chase Bank Rating Details

Customer service
1.4
(85 reviews)
1.4
(775 reviews)
Reviewer's quote

Debit card was scammed in Paris France, no customer service period. 1 800 number does not work hire someone to work 24/7 there's plenty of people that need work period in excusable. b..

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Product or Service Quality
1.4
(72 reviews)
1.6
(673 reviews)
Reviewer's quote

I was forced to buy a service on a credit card. I do not now have one. Nutty! Rats! I do not need to write 100 symbols...

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Reliability
1.5
(70 reviews)
1.6
(617 reviews)
Reviewer's quote

I will give credit to TCF for promptly notifying me of the fraudulent activity and closing my card, but it happened on a Sunday when their NATIONAL customer service line is closed. Why does ANY bank not have 24/7 customer service these days? It's inexcusable. Now I have $50 in cash to my name until...

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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money

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Website
1.7
(66 reviews)
2
(630 reviews)
Reviewer's quote

...They changed their website as well making payment on a loan impossible..

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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TCF Bank and Chase Bank Pros and Cons

Pros
  • Very little
  • Too pissed to even think of one
  • Nice tellers
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Slow or non-existant resolution
  • Worst customer service ever
  • Being humiliated
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

TCF Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

The supervisor was very rude to the teller that was helping me in front of customers. I worked in customer service for...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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5

Bay City MI your Midland St branch. Kelley Kent is a great asset to your bank. My daughter recently passed and Kelley...

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5

They answered my questions about a check I was sent under my maiden name and was very helpful in answering my question....

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TCF Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

NOTHING HAPPEN. NO ONE CALLED. I feel as though no one cares about my account and no one is listening to me.

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1

Good Afternoon
My experience with customer service to resolve the releasing of my checking acountant monies was a traves...

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1

dumbest company with the dumbest managers

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1

Chase bank people just ripped me off by charging me unwanted over draft fees n for no reason they can do any thing this...

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TCF Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

My wallet was stolen with my card on Sunday the 10th of October at 253 am so I need to cancel my card

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No votes

Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...

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1.4

I was forced to buy a service on a credit card. I do not now have one. Nutty! Rats! I do not need to write 100 symbols....

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1

FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...

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