PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TCF Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TCF Bank

Chase Bank and TCF Bank Overview

Total reviews 1768 212
Company responses 0 0
Issues resolved 9 0

Chase Bank and TCF Bank Consumer Ratings

Rank
109 out of 748 in Banks category
127 out of 748 in Banks category
Customer service
105 in category
93 in category
Product or Service Quality
53 in category
90 in category
Website
57 in category
116 in category
Reliability
67 in category
60 in category

Chase Bank and TCF Bank Rating Details

Customer service
1.3 (525 reviews)
1.3 (75 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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...the customer service stinks..

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Product or Service Quality
1.6 (459 reviews)
1.3 (62 reviews)
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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...I called customer service (after a 37 min. Wait) and they froze my account and said they'll investigate it. I told them I need my money or some to pay bills and eat...

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Website
2 (415 reviews)
1.6 (57 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...They changed their website as well making payment on a loan impossible..

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Reliability
1.4 (382 reviews)
1.4 (62 reviews)
Reviewer's quote

I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

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I am a forged check and I filed a complaint the next day. today is about 6 month, no answer and I am emailing back and forth with CSO, I don' thave an answerPlease TCF bank is full of crap

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Chase Bank and TCF Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Very little
  • Too pissed to even think of one
  • Nice tellers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Slow or non-existant resolution
  • Being humiliated
  • Worst customer service ever

Chase Bank and TCF Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I'd like to comment of one of your employees she worked at the jewel TCF Bank at Narragansett and Irving in Chicago...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

can you help arrest a man that tried to pretend to be my husband and with drawl from checking account im white woman...

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Chase Bank and TCF Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I was a former employee for TCF Bank as a BSR, which in TCF terms means Teller AND Personal Banker because the company...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

TCF Bank is the most corrupt most unfriendly most taking bank I have ever been with in my 55 years the rudeness the...

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Chase Bank and TCF Bank Latest Reviews

Recent published reviews
No votes

two charges we did not make and there is no place to cancel them. I would like if you could cancel them since we do not...

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1.2

I am a forged check and I filed a complaint the next day. today is about 6 month, no answer and I am emailing back and f...

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No votes

I don't have. A Chase Bank credit card

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No votes

The teller had not done as ask her correctly, and I was made to look the fool. The acting branch manager truly was...

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Chase Bank and TCF Bank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)
  • Tcf Bank Checking Account (35 reviews)
  • Tcf Bank Banking Service (21 reviews)
  • Tcf Bank Online Banking (5 reviews)