PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TCF Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TCF Bank

Chase Bank and TCF Bank Overview

Total reviews
1633
159
Company responses
0
0
Issues resolved
6
0

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1474 reviews more than TCF Bank received since Oct 25, 2007.

Chase Bank and TCF Bank Consumer Ratings

Rank
91 out of 921 in Banks category
88 out of 921 in Banks category
Customer service
98 in category
70 in category
Product or Service Quality
37 in category
61 in category
Website
45 in category
94 in category

According to consumer ratings and reviews, TCF Bank ranks 3 points higher in the Banks category than Chase Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 116 points higher than the worst rated brand in this category. At the same time, TCF Bank was rated 1.4 stars for Customer service criterion in this category and it is 144 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than TCF Bank. Regarding Website criterion, consumers gave Chase Bank 2 stars and it is 79% greater than other in category. TCF Bank however was rated 1.7 stars and it is 56% greater than other in category.

Chase Bank and TCF Bank Rating Details

Customer service
1.3 (450 reviews)
1.4 (40 reviews)
Reviewer's quote

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle

...Stay away if you expect competent customer service because you won’t get it here!!!!..

Dan M
Product or Service Quality
1.6 (381 reviews)
1.4 (33 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

Wrong! I called again because now I'm panicking that TCF is going to cost me the sale of my house so I'm yelling at the customer service representative who is now telling me they don't have the request for the 2nd loan (which every other representative could find) and I tell him that I'm tired of...

PissedConsumer1605372
Website
2 (351 reviews)
1.7 (29 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...Their website was 1990s. It looks like the bank was sold as of 2017. My debit card number: STOLEN July 2019...

Barbara R

Chase Bank and TCF Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Website
  • Very little
  • Too pissed to even think of one
  • Nice tellers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Slow or non-existant resolution
  • Being humiliated
  • Tcf as a bank

Chase Bank and TCF Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

I'd like to comment of one of your employees she worked at the jewel TCF Bank at Narragansett and Irving in Chicago...

Chase Bank and TCF Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

I was a former employee for TCF Bank as a BSR, which in TCF terms means Teller AND Personal Banker because the company...

Chase Bank and TCF Bank Latest Reviews

Recent published reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

I Lost my debit card today

Read all 159 reviews

Chase Bank and TCF Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Tcf Bank Account (44 reviews)
  • Tcf Bank Checking Account (31 reviews)
  • Tcf Bank Banking Service (18 reviews)