PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TCF Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TCF Bank

Chase Bank and TCF Bank Overview

Total reviews
1719
169
Company responses
0
0
Issues resolved
9
0

Chase Bank and TCF Bank Consumer Ratings

Rank
91 out of 711 in Banks category
109 out of 711 in Banks category
Customer service
97 in category
79 in category
Product or Service Quality
41 in category
73 in category
Website
53 in category
101 in category
Reliability
65 in category
54 in category

Chase Bank and TCF Bank Rating Details

Customer service
1.2 (499 reviews)
1.4 (48 reviews)
Reviewer's quote

There was no explanation and no further assistance at the bank, stating they cannot sit on the phone with customer service to learn more information. I have spent 3 hours on the phone attempting to talk with someone who could help me, only to finally learn that the estate services for checking...

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...This is by far the WORST CUSTOMER SERVICE I've ever seen. I will be canceling my accounts and getting a lawyer..

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Product or Service Quality
1.6 (431 reviews)
1.3 (39 reviews)
Reviewer's quote

...Detail in outline format: May 30 2020:Opened Chase Bank Freedom Visa Card: Good customer service. Called again add Card. May 30 2020:Called to set-up an appointment to open checking, Savings Great customer service...

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...Tried with customer service, they say system is kot allowing them to waive any fee so i have to pay it when i dont even have $5 with me. I asked the reason, they said they have waived $150 and its too much already. So i asked how much i paid for the fees over last 12 months...

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Website
2 (391 reviews)
1.6 (35 reviews)
Reviewer's quote

I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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...Their website was 1990s. It looks like the bank was sold as of 2017. My debit card number: STOLEN July 2019...

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Reliability
1.3 (355 reviews)
1.4 (39 reviews)
Reviewer's quote

I opened a business account with Chase Bank. I went into the bank to open the account with an account specialist. I received a letter a few days later that my account will be restricted as it was not opened properly. I went back into the bank and filled out some more paperwork. I the called the...

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I got *** DECLINED at McDonald's, how *** embarrassing

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Chase Bank and TCF Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Very little
  • Too pissed to even think of one
  • Nice tellers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Slow or non-existant resolution
  • Being humiliated
  • Tcf as a bank

Chase Bank and TCF Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I'd like to comment of one of your employees she worked at the jewel TCF Bank at Narragansett and Irving in Chicago...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

can you help arrest a man that tried to pretend to be my husband and with drawl from checking account im white woman...

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Chase Bank and TCF Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I was a former employee for TCF Bank as a BSR, which in TCF terms means Teller AND Personal Banker because the company...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

TCF Bank is the most corrupt most unfriendly most taking bank I have ever been with in my 55 years the rudeness the...

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Chase Bank and TCF Bank Latest Reviews

Recent published reviews
No votes

Plz call me back regarding my business checking account, thanks
Beatrice 5035163266
Happy 4th of July

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1

So my account was hacked back in May, and charges were against my account totalling to 7K. TCF has failed to notify me...

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1

I am the executor for my aunt Marinell P., who died on Jan. 31, 2020. I have provided the death certificate, letter...

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1

Funny how my card randomly declines and I'm not allowed to get my own money. Sick and tired of being stranded and...

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Chase Bank and TCF Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (167 reviews)
  • Tcf Bank Account (45 reviews)
  • Tcf Bank Checking Account (32 reviews)
  • Tcf Bank Banking Service (19 reviews)