PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TCF Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TCF Bank

Chase Bank and TCF Bank Overview

Total reviews 1755 197
Company responses 0 0
Issues resolved 9 0

Chase Bank and TCF Bank Consumer Ratings

Rank
101 out of 739 in Banks category
119 out of 739 in Banks category
Customer service
No votes
85 in category
Product or Service Quality
No votes
77 in category
Website
No votes
119 in category
Reliability
No votes
59 in category

Chase Bank and TCF Bank Rating Details

Customer service
No votes
1.3 (67 reviews)
Reviewer's quote

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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...I called customer service (after a 37 min. Wait) and they froze my account and said they'll investigate it. I told them I need my money or some to pay bills and eat...

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Product or Service Quality
No votes
1.4 (55 reviews)
Reviewer's quote

I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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...They cannot blame their poor customer service on Covid because it's always been this way. They have given me the wrong information and when I acted upon it, the next person states that there is no way a rep could have told me that. I told them to check their recordings...

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Website
No votes
1.6 (50 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...They changed their website as well making payment on a loan impossible..

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Reliability
No votes
1.4 (55 reviews)
Reviewer's quote

I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most persons. Why would I be automatically be turned down for a sapphire card after chase bank said I was pre approved. I have never filed bankruptcy, never been late with a payment to...

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I had no other issues with TCF until one HR person which I turned in to you. Now i am a single mother with no job because of the one who I am sure got away with mistreating me I hope she feels good about herself and i am sure she still has a job. I will NEVER recommend anyone to work there or bank...

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Chase Bank and TCF Bank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Very little
  • Too pissed to even think of one
  • Nice tellers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Slow or non-existant resolution
  • Being humiliated
  • Worst customer service ever

Chase Bank and TCF Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I'd like to comment of one of your employees she worked at the jewel TCF Bank at Narragansett and Irving in Chicago...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

can you help arrest a man that tried to pretend to be my husband and with drawl from checking account im white woman...

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Chase Bank and TCF Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I was a former employee for TCF Bank as a BSR, which in TCF terms means Teller AND Personal Banker because the company...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

TCF Bank is the most corrupt most unfriendly most taking bank I have ever been with in my 55 years the rudeness the...

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Chase Bank and TCF Bank Latest Reviews

Recent published reviews
1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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1

Wanted to talk to the customer care and guess what you can never reach them. You will be kept on hold for eternity. How...

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1

I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most...

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No votes

You HR is unprofessional and unkind

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Chase Bank and TCF Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Tcf Bank Account (45 reviews)
  • Tcf Bank Checking Account (34 reviews)
  • Tcf Bank Banking Service (21 reviews)