PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and TCF Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
TCF Bank

Chase Bank and TCF Bank Overview

Total reviews
1629
154
Company responses
0
0
Issues resolved
6
0

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1475 reviews more than TCF Bank received since Oct 25, 2007.

Chase Bank and TCF Bank Consumer Ratings

Rank
87 out of 1026 in Banks category
84 out of 1026 in Banks category
Customer service
96 in category
63 in category
Product or Service Quality
37 in category
56 in category
Website
41 in category
78 in category

According to consumer ratings and reviews, TCF Bank ranks 3 points higher in the Banks category than Chase Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, TCF Bank was rated 1.4 stars for Customer service criterion in this category and it is 151 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than TCF Bank. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. TCF Bank however was rated 1.8 stars and it is 64% greater than other in category.

Chase Bank and TCF Bank Rating Details

Customer service
1.3 (448 reviews)
1.4 (36 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

...Stay away if you expect competent customer service because you won’t get it here!!!!..

Dan M
Product or Service Quality
1.6 (379 reviews)
1.4 (30 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

My family recently relocated out of state. TCF Bank shut down access to our ATM/Debit cards due to the unusual activity without a warning call or text verifying if we made these purchases. They refused to right their wrong and we had to have money wired to us by family to simply survive. They...

Mike S
Website
2.1 (349 reviews)
1.8 (25 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...service, fees seem pretty standard, but because they make it easy to understand how banking works, i have not had a single fee! I love that they have a website thats easy to access and read, probably the most user friendly site I've been...

PissedConsumer1209089

Chase Bank and TCF Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Online banking
  • Very little
  • Too pissed to even think of one
  • Nice tellers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Slow or non-existant resolution
  • Being humiliated
  • Tcf as a bank

Chase Bank and TCF Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

I'd like to comment of one of your employees she worked at the jewel TCF Bank at Narragansett and Irving in Chicago...

Chase Bank and TCF Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

I was a former employee for TCF Bank as a BSR, which in TCF terms means Teller AND Personal Banker because the company...

Chase Bank and TCF Bank Latest Reviews

Recent published reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

They have me off into a program where the TCL pays for your everyday transactions not explaining it to me at all so now...

Read all 154 reviews

Chase Bank and TCF Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Tcf Bank Account (44 reviews)
  • Tcf Bank Checking Account (30 reviews)
  • Tcf Bank Banking Service (18 reviews)