PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Chase Bank

SunTrust and Chase Bank Overview

Total reviews 325 1759
Company responses 0 0
Issues resolved 1 9

SunTrust and Chase Bank Consumer Ratings

Rank
332 out of 1893 in Financial Services category
105 out of 741 in Banks category
Customer service
216 in category
88 in category
Product or Service Quality
192 in category
44 in category
Reliability
166 in category
58 in category
Website
228 in category
54 in category

SunTrust and Chase Bank Rating Details

Customer service
1.3 (139 reviews)
1.3 (521 reviews)
Reviewer's quote

...Finally, Customer service answered and immediately transferred me to another department where the recording stated my expected hold time was 5-10 minutes..

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
1.4 (116 reviews)
1.6 (455 reviews)
Reviewer's quote

...You could release the money that is mine terrible service even the branch people were rude . I want my money that belongs to me not in November but now ..

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When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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Reliability
1.3 (104 reviews)
1.4 (378 reviews)
Reviewer's quote

My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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Website
1.7 (102 reviews)
2 (411 reviews)
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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SunTrust and Chase Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

SunTrust and Chase Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

The young lady handle the stop payment

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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SunTrust and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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SunTrust and Chase Bank Latest Reviews

Recent published reviews
1

Well hadn't had and account long . I was mailed a check check looked authentic so deposited through my mobile phone . I...

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2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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No votes

I had a friend go through BB&T for small business acct but I have been with Suntrust for years and knew you were mer...

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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SunTrust and Chase Bank Products and Services

Most reviewed product and services
  • Suntrust Checking Account (42 reviews)
  • Suntrust Banking Service (21 reviews)
  • Suntrust Online Banking (8 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)