PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Chase Bank

SunTrust and Chase Bank Overview

Total reviews
285
1629
Company responses
0
0
Issues resolved
1
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1344 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with SunTrust customer support team and Chase Bank customer service.

SunTrust and Chase Bank Consumer Ratings

Rank
287 out of 2601 in Financial Services category
88 out of 1027 in Banks category
Customer service
238 in category
95 in category
Product or Service Quality
198 in category
36 in category
Staff
181 in category
89 in category

SunTrust and Chase Bank Rating Details

Customer service
1.2 (119 reviews)
1.3 (448 reviews)
Reviewer's quote

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Product or Service Quality
1.4 (101 reviews)
1.6 (379 reviews)
Reviewer's quote

after 40 years of being an account holder our buisness account was closed. due to some form of internal paperwork error with a very high daily balance

Helen S

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344
Staff
1.5 (98 reviews)
1.4 (323 reviews)
Reviewer's quote

...00 and how did your inadequate staff get away with this..

Jennings

..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...

PissedConsumer1445824

SunTrust and Chase Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
  • Convenience
  • Having atms everywhere
  • Online banking
Cons
  • Customer service
  • Does not work with customers
  • Greed
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

SunTrust and Chase Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

SunTrust and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

SunTrust and Chase Bank Latest Reviews

Recent published reviews
1

Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they...

Read all 285 reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

SunTrust and Chase Bank Products and Services

Most reviewed product and services
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (34 reviews)
  • Suntrust Banking Service (20 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)