PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Chase Bank

SunTrust and Chase Bank Overview

Total reviews
306
1710
Company responses
0
0
Issues resolved
1
9

SunTrust and Chase Bank Consumer Ratings

Rank
321 out of 1859 in Financial Services category
90 out of 710 in Banks category
Customer service
233 in category
98 in category
Product or Service Quality
216 in category
40 in category
Reliability
202 in category
62 in category
Website
234 in category
54 in category

SunTrust and Chase Bank Rating Details

Customer service
1.3 (133 reviews)
1.2 (494 reviews)
Reviewer's quote

Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Product or Service Quality
1.3 (110 reviews)
1.6 (426 reviews)
Reviewer's quote

I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Reliability
1.3 (99 reviews)
1.3 (351 reviews)
Reviewer's quote

A unauthorized check in the amount $153.38 came through my checking account.. and Im trying to resolve it..

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i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says they never received now charged late fee and possible bad credit report!

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Website
1.7 (96 reviews)
2 (387 reviews)
Reviewer's quote

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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SunTrust and Chase Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Customer service
  • Does not work with customers
  • Staff attitude
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

SunTrust and Chase Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

The young lady handle the stop payment

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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SunTrust and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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SunTrust and Chase Bank Latest Reviews

Recent published reviews
No votes

SunTrust closed two accounts I had at the bank because I wrote an article critical of their relationship with Equifax....

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1

I called the branch last week to see about cashing out some series ee bonds.The gentleman I spoke with suggested...

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1.5

A unauthorized check in the amount $153.38 came through my checking account.. and Im trying to resolve it..

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1.8

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says...

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SunTrust and Chase Bank Products and Services

Most reviewed product and services
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (38 reviews)
  • Suntrust Customer Care (23 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)