PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
SunTrust

Chase Bank and SunTrust Overview

Total reviews 2372 431
Company responses 0 0
Issues resolved 16 1

Chase Bank and SunTrust Consumer Ratings

Rank
191 out of 1246 in Banks category
589 out of 3936 in Financial Services category
Customer service
220 in category
563 in category
Product or Service Quality
164 in category
508 in category
Website
144 in category
478 in category
Reliability
164 in category
488 in category

Chase Bank and SunTrust Rating Details

Customer service
1.4
(776 reviews)
1.3
(185 reviews)
Reviewer's quote

...When I call customer service I get *** and told to call back . call back and told to wait ..

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I can't access my money and all wait times for customer service are longer than an HOUR. Unacceptable. Truist BUNGLED this merger...

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Product or Service Quality
1.6
(674 reviews)
1.4
(160 reviews)
Reviewer's quote

called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Your customer service is terrible!!!! I hope to never use your bank ever again. Why cant no one be reached????..

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Website
2
(631 reviews)
1.7
(143 reviews)
Reviewer's quote

...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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...Checked website for "contact us" link..

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Reliability
1.6
(618 reviews)
1.4
(151 reviews)
Reviewer's quote

I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've called NUMEROUS times and I get the same BS apologies and same BS story that it will arrive ANY DAY NOW. They have outright REFUSED to track where my card is with USPS, since I...

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Horrific transition! Debit card unreliable. App unreliable. Account balances on web and app are different and I think both are wrong.

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Chase Bank and SunTrust Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Up until today it was an easy relationship
  • That i had an option to go somewhere else to do business
  • There are no pros
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Does not work with customers
  • Mgmt

Chase Bank and SunTrust Most Positive Reviews

Top rated reviews
5

Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days

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5

No problem just I didn't receive my checks yet. Wondering

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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5

I will be receiving the information via Mail

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Chase Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

I applied for a chase slate card recently online on chase.com. They said I need to wait 7-10 business days to receive a...

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1

Had the money in the bank to cover 3 transactions which came out immediately but were in "pending." I took out $40...

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1

Simply the worst banking relationship I have ever experienced. They paid me 150 to open an account in Jan of 2016. Ever...

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1

Horrific transition! Debit card unreliable. App unreliable. Account balances on web and app are different and I think...

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Chase Bank and SunTrust Latest Reviews

Recent published reviews
No votes

I used to have a checking and savings account with this bank 2 1/2 years ago. Both accounts were closed but they did...

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No votes

Cant get anyone on all different phone call to how to add wife to loan. Please have someone call or a number to right...

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1

I've been in a foreign country since February 29th without a replacement debit card and unable to get to my cash. I've...

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No votes

Trying to make a auto loan payment, but loan number and social are not being recognized, please help.

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