PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
SunTrust

Chase Bank and SunTrust Overview

Total reviews
1633
287
Company responses
0
0
Issues resolved
6
1

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1346 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chase Bank customer support team and SunTrust customer service.

Chase Bank and SunTrust Consumer Ratings

Rank
91 out of 921 in Banks category
288 out of 2342 in Financial Services category
Customer service
98 in category
243 in category
Product or Service Quality
37 in category
203 in category
Website
45 in category
210 in category

Chase Bank and SunTrust Rating Details

Customer service
1.3 (450 reviews)
1.2 (120 reviews)
Reviewer's quote

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Product or Service Quality
1.6 (381 reviews)
1.4 (101 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

...I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter telling me that their is a hold on the account...

Wm H
Website
2 (351 reviews)
1.8 (86 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

Raquelia L

Chase Bank and SunTrust Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Website
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Does not work with customers
  • Staff attitude

Chase Bank and SunTrust Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Chase Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Chase Bank and SunTrust Latest Reviews

Recent published reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked...

Read all 287 reviews

Chase Bank and SunTrust Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (35 reviews)
  • Suntrust Banking Service (20 reviews)