PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
SunTrust

Chase Bank and SunTrust Overview

Total reviews
1722
312
Company responses
0
0
Issues resolved
9
1

Chase Bank and SunTrust Consumer Ratings

Rank
92 out of 711 in Banks category
319 out of 1843 in Financial Services category
Customer service
96 in category
240 in category
Product or Service Quality
42 in category
206 in category
Website
54 in category
233 in category
Reliability
65 in category
191 in category

Chase Bank and SunTrust Rating Details

Customer service
1.2 (499 reviews)
1.3 (134 reviews)
Reviewer's quote

There was no explanation and no further assistance at the bank, stating they cannot sit on the phone with customer service to learn more information. I have spent 3 hours on the phone attempting to talk with someone who could help me, only to finally learn that the estate services for checking...

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Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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Product or Service Quality
1.6 (431 reviews)
1.4 (111 reviews)
Reviewer's quote

...Detail in outline format: May 30 2020:Opened Chase Bank Freedom Visa Card: Good customer service. Called again add Card. May 30 2020:Called to set-up an appointment to open checking, Savings Great customer service...

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I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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Website
2 (391 reviews)
1.7 (96 reviews)
Reviewer's quote

I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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Reliability
1.3 (355 reviews)
1.3 (100 reviews)
Reviewer's quote

I opened a business account with Chase Bank. I went into the bank to open the account with an account specialist. I received a letter a few days later that my account will be restricted as it was not opened properly. I went back into the bank and filled out some more paperwork. I the called the...

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I live in Sylvester Georgia. I do have a lot of business in the next big town over which is Albany This is my complaint , when I conduct business in Albany I am always in East Albany there is only one bank in Albany with ATM . and its on the other side of town out by the mall , way out . so when I...

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Chase Bank and SunTrust Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Does not work with customers
  • Staff attitude

Chase Bank and SunTrust Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

The young lady handle the stop payment

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Chase Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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Chase Bank and SunTrust Latest Reviews

Recent published reviews
No votes

Never bank with chase nor do I have a chase credit card but keep getting emails stating I have an $81.00 charge with...

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No votes

Contacted Sun Trust 3 times. They told me 3 times what to do to change my password. Followed their instructions all 3...

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No votes

I still haven't received. Y debit card and I'm not able to pay my bills, why?!!!!!

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1

I had written the check to one of my vendor. Someone got hold of this check. He modified check to his name and cashed...

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Chase Bank and SunTrust Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (167 reviews)
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (38 reviews)
  • Suntrust Customer Care (23 reviews)