PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Republic Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Republic Bank

Chase Bank and Republic Bank Overview

Total reviews
1724
190
Company responses
0
0
Issues resolved
9
0

Chase Bank and Republic Bank Consumer Ratings

Rank
91 out of 711 in Banks category
156 out of 711 in Banks category
Customer service
96 in category
100 in category
Product or Service Quality
41 in category
101 in category
Website
54 in category
138 in category
Reliability
68 in category
99 in category

Chase Bank and Republic Bank Rating Details

Customer service
1.2 (501 reviews)
1.2 (51 reviews)
Reviewer's quote

...I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help. I think the retailer pushed back on Chase because they didn't want to eat the big charge-back and Chase is trying to push this back on me...

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...I added a picture where it says call customer service to update I have tried serval times . It also states that make sure that you add your spouse I thought I did this when I filed jointly and was going to receive a joint deposit..

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Product or Service Quality
1.6 (433 reviews)
1.2 (49 reviews)
Reviewer's quote

There was no explanation and no further assistance at the bank, stating they cannot sit on the phone with customer service to learn more information. I have spent 3 hours on the phone attempting to talk with someone who could help me, only to finally learn that the estate services for checking...

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...And most likely will never use this service from them again. Ill pay for my services up from now on..

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Website
2 (393 reviews)
1.2 (49 reviews)
Reviewer's quote

I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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...It is impossible to reach anyone through customer service and the website gives no information. They have no right withholding funds for this amount of time..

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Reliability
1.3 (357 reviews)
1.2 (52 reviews)
Reviewer's quote

In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it mind you, but the fraud department was not made aware of the resolution and simply froze my account without warning. After several hours waiting on the phone they keep pointing...

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The Greenville ,Ga. office put the wrong address on my return, then after 3 visits back to the office ,he said let me see,will it went to the wrong address it going to take 5-7 days to receive it been 10 days no check

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Chase Bank and Republic Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Never had to deal with them before
  • Nice at first
  • Tax time their on point economic stimulus is off
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Perpetually wondering in what century i will get my check
  • Customer service
  • What seems to be shady business practices

Chase Bank and Republic Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I finally got a hold of them changed my address and they should be mailing my check tomorrow thank you jesus

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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4.8

Why is it taking so long for my refund to hit my account y'all already got y'all money and I won't mines now

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Chase Bank and Republic Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

This is not a good bank unprofessional and not honest. This is coming from me as a taxpayer, ERO and a tax preparer....

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

They denied my advance tax loan for no reason very pissed for what I don't know

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Chase Bank and Republic Bank Latest Reviews

Recent published reviews
1

Warning! Chase Bank will charge you for fraudulent purchases made on your account. Beware! Take your business...

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No votes

The bank account on file is no longer in use, bank information needs to be updated. I cannot get ahold of anyone....

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1.7

In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it...

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No votes

I have filed back in February 2020. I recieved a letter from IRS on February 28, 2020 about my tax information being...

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Chase Bank and Republic Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (199 reviews)
  • Chase Bank Mortgage (167 reviews)
  • Republic Bank Tax Refund (51 reviews)
  • Republic Bank Customer Care (7 reviews)
  • Republic Bank Loan Officer (3 reviews)