PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regions Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regions Bank
Chase Bank

Regions Bank and Chase Bank Overview

Total reviews
413
1744
Company responses
0
0
Issues resolved
1
9

Regions Bank and Chase Bank Consumer Ratings

Rank
105 out of 725 in Banks category
93 out of 725 in Banks category
Customer service
78 in category
No votes
Product or Service Quality
82 in category
No votes
Reliability
79 in category
No votes
Website
87 in category
No votes

Regions Bank and Chase Bank Rating Details

Customer service
1.4 (148 reviews)
No votes
Reviewer's quote

...Please Don't Bank with them IF you expect Excellent Customer Service and to be treated Equally. If I could give them a -O I would . I am surprise they are still in business..

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...DAWN TAYLOR is the customer service rep on the other end of my "secure messages" and she won't reply! I just opened an account with Chase and this is the worst business experience I have ever encountered. want..

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Product or Service Quality
1.3 (114 reviews)
No votes
Reviewer's quote

I first contacted Regions Bank through the customer service number on 05/15/20 when I saw two fraudulent charges pending on my account: I was informed by your customer service reps that there was nothing I could do until the transaction actually posted to the account. On Tuesday, May 19th the...

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Reliability
1.3 (109 reviews)
No votes
Reviewer's quote

The Regions App crashes constantly since last "update"..they added ads to the account overview. I have a great relationship with my branch manager who referred me to online banking customer services...entirely worthless. On hold for 35 minutes then placed on hold for another 35 minutes. The person...

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I opened a supposedly new account at Chase Bank on July 24, after I was told there was an old charge off. So I paid it and banker Velez says we're good to go. So I deposited a grand in the account. When I tried to sign in online they say the account was suspended on the 27th, yet won't say why....

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Website
1.7 (103 reviews)
No votes
Reviewer's quote

Requested reset for my online info and STILL (3 hours later) haven't received any email link. Made 3 requests online and called in once. Now can't get an answer on the 24 hour line. Have also tried this a few times over past few months without success. AND they slammed me with $15 in superfluous...

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...Chase Leasing and their lousy website have made life miserable for me during this lease. I love the car, but will NEVER, EVER lease through Chase again..

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Regions Bank and Chase Bank Pros and Cons

Pros
  • Initial contact
  • Local employees are great
  • Local branch staff
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Awful customer service
  • Lack of communication
  • Wait time and poor customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Regions Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Harrison, Arkansas has great management and an all around good team that cares for their customers!!

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Regions Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Regions Bank and Chase Bank Latest Reviews

Recent published reviews
1

I received two separate deposits from my family into my personal checking account to assist me with financial expenses ....

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No votes

i closed my credit card because of unauthorized charges. i now have a new credit card and only i have the account...

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1.5

I opened an account online and since then I've tried calling to get my customer number and they can't find my account...

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No votes

I CANNOT ACCESS MY ATM ACCOUNT ONLINE. I HAVE BEEN TRYING FOR 4 DAYS TO GET THIS RESOLVED. I HAVE TALKED TO ONLINE...

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Regions Bank and Chase Bank Products and Services

Most reviewed product and services
  • Regions Bank Account (82 reviews)
  • Regions Bank Checking Account (55 reviews)
  • Regions Bank Banking Service (35 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (201 reviews)
  • Chase Bank Mortgage (167 reviews)