PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regions Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regions Bank
Chase Bank

Regions Bank and Chase Bank Overview

Total reviews
363
1635
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1635 reviews. It is 1272 reviews more than Regions Bank received since Sep 12, 2007.

Regions Bank and Chase Bank Consumer Ratings

Rank
84 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
72 in category
98 in category
Staff
59 in category
89 in category
Product or Service Quality
78 in category
37 in category

According to consumer ratings and reviews, Regions Bank ranks 7 points higher in the Banks category than Chase Bank. People gave Regions Bank 1.4 stars for Customer service criterion in Banks category and it is 141 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Regions Bank has a higher rating than Chase Bank. Regarding Product or Service Quality criterion, consumers gave Regions Bank 1.3 stars and it is 63% greater than other in category. Chase Bank however was rated 1.6 stars and it is 83% greater than other in category.

Regions Bank and Chase Bank Rating Details

Customer service
1.4 (127 reviews)
1.3 (450 reviews)
Reviewer's quote

...I called the customer service line and managed get two out of 4 waived. I also told the representative or banker I didn’t sign up for that. Then after the call I realized I should not been anything because opted out of that option...

Sullivan

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Staff
1.6 (100 reviews)
1.4 (325 reviews)
Reviewer's quote

...At least if there is no longer any local customer service then staff your call centers to take the call volume. I am so angry I want to throw a rock through their plate glass window downtown..

Beth J

..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...

PissedConsumer1445824
Product or Service Quality
1.3 (97 reviews)
1.6 (382 reviews)
Reviewer's quote

...When I called the customer service all he told me was go to the branch. When I went to the branch, they told me to call the customer service number. Turns out they need a copy of my lease that I took to them when I first opened the account...

Demarcus C

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn branch NEVER answers their phone) and the customer service employees tell me they can only connect me with that same branch who DOESN'T answer their phones ! MR. CEO, WHY are you...

Robert C

Regions Bank and Chase Bank Pros and Cons

Pros
  • Local branch staff
  • Initial contact
  • Reps were polite for the most part
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Awful customer service
  • Rude abrupt customer service
  • No like at all
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Regions Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Regions Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Regions Bank and Chase Bank Latest Reviews

Recent published reviews

I reported fraudulent activity on my account and they treated me like I was the perpetrator, and not only that they...

Read all 363 reviews
1

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn...

Read all 1635 reviews

Regions Bank and Chase Bank Products and Services

Most reviewed product and services
  • Regions Bank Account (81 reviews)
  • Regions Bank Checking Account (52 reviews)
  • Regions Bank Banking Service (33 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)