PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popmoney and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popmoney
Chase Bank

Popmoney and Chase Bank Overview

Total reviews 188 1759
Company responses 0 0
Issues resolved 0 9

Popmoney and Chase Bank Consumer Ratings

Rank
58 out of 218 in Cash Services category
105 out of 743 in Banks category
Product or Service Quality
45 in category
50 in category
Customer service
47 in category
107 in category
Website
49 in category
57 in category
Reliability
44 in category
70 in category

Popmoney and Chase Bank Rating Details

Product or Service Quality
1.2 (98 reviews)
1.6 (455 reviews)
Reviewer's quote

...I called the next day, totaled 45min waiting for service agent. that agent could find my account and all attempts to close any and all account info has been impossible. Please remove my account from your system..

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When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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Customer service
1.1 (97 reviews)
1.3 (521 reviews)
Reviewer's quote

My tenant sent me rent money, but I couldn't access through Pop Money's faulty software! Then a *** customer service, (oxymoron - emphasis on moron), told me that he had to open a file and that someone would get back to me in a day or two. I then asked to speak to a supervisor and was told that...

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Website
1.2 (89 reviews)
2 (411 reviews)
Reviewer's quote

...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
1.1 (88 reviews)
1.4 (378 reviews)
Reviewer's quote

Nobody ever *** answered. Now Im a pissed *** consumer

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Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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Popmoney and Chase Bank Pros and Cons

Pros
  • Sending money quick
  • Concept
  • Convenience
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Failure to deliver
  • Lousy service
  • Take too long to correct mistakes
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Popmoney and Chase Bank Most Positive Reviews

Top rated reviews
5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Popmoney and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

3 times i valled your customer service to fix an issue and was told a request was put in to resolve it. 72 hours have...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Popmoney and Chase Bank Latest Reviews

Recent published reviews
1

Nobody ever *** answered. Now Im a pissed *** consumer

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2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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1

1. your system would not let me register my bank
2. your system was so backwards I had to request new passwards over and...

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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Popmoney and Chase Bank Products and Services

Most reviewed product and services
  • Popmoney Money Transfer (112 reviews)
  • Popmoney Deposit (5 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)