PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Popmoney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Popmoney

Chase Bank and Popmoney Overview

Total reviews
1710
181
Company responses
0
0
Issues resolved
9
0

Chase Bank and Popmoney Consumer Ratings

Rank
90 out of 709 in Banks category
50 out of 203 in Cash Services category
Customer service
97 in category
41 in category
Product or Service Quality
39 in category
42 in category
Website
53 in category
44 in category
Reliability
61 in category
39 in category

Chase Bank and Popmoney Rating Details

Customer service
1.2 (494 reviews)
1.1 (93 reviews)
Reviewer's quote

I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Every time I call to the customer service they tell me one or the other story, the say sorry for the inconvenience but we have scheduled your check now. Then after 15 days I call back they say your check was never sent out or was never requested by our representative sorry for the inconvenience...

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Product or Service Quality
1.6 (426 reviews)
1.1 (91 reviews)
Reviewer's quote

...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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This service sucks. Don't use it. Thought it was cool as PNC offers this service..

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Website
2 (387 reviews)
1.2 (85 reviews)
Reviewer's quote

I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

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Reliability
1.3 (351 reviews)
1.1 (82 reviews)
Reviewer's quote

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says they never received now charged late fee and possible bad credit report!

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This company is absurd.Someone sent me money using popmoney. Horribly glitchy mobile application.Spent over an hour on hold, as they immediately put my new account on "hold" for some reason. Finally, upon getting through, the representative couldn't solve the problem, told me I had to use a laptop...

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Chase Bank and Popmoney Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Sending money quick
  • Concept
  • Convenience
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Failure to deliver
  • Pop money is worst site ever do not use
  • Payment was arbitrarily placed on hold

Chase Bank and Popmoney Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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Chase Bank and Popmoney Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

3 times i valled your customer service to fix an issue and was told a request was put in to resolve it. 72 hours have...

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Chase Bank and Popmoney Latest Reviews

Recent published reviews
1

I called the branch last week to see about cashing out some series ee bonds.The gentleman I spoke with suggested...

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1

This company is absurd.
Someone sent me money using popmoney. Horribly glitchy mobile application.
Spent over an hour on h...

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1.8

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says...

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1

This company is a BS operation. It takes too long to receive your funds. I thought by going through my bank with...

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Chase Bank and Popmoney Products and Services

Most reviewed product and services
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Popmoney Money Transfer (110 reviews)
  • Popmoney Account (23 reviews)
  • Popmoney Customer Care (11 reviews)