PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pnc Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pnc Bank
Chase Bank

Pnc Bank and Chase Bank Overview

Total reviews 651 1758
Company responses 0 0
Issues resolved 1 9

Pnc Bank and Chase Bank Consumer Ratings

Rank
100 out of 740 in Banks category
103 out of 740 in Banks category
Customer service
89 in category
109 in category
Product or Service Quality
103 in category
47 in category
Reliability
83 in category
73 in category
Website
85 in category
70 in category

Pnc Bank and Chase Bank Rating Details

Customer service
1.3 (228 reviews)
1.2 (518 reviews)
Reviewer's quote

20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
1.2 (211 reviews)
1.5 (453 reviews)
Reviewer's quote

...Banks in general have bad service if the are from the major line..

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The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Reliability
1.3 (171 reviews)
1.3 (376 reviews)
Reviewer's quote

I received an email from Choice Home Warranty that $42.50 was returned and posted to my account. The refunded amount is posted and visible in my account. Thank you for your prompt response to my dispute.

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This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual review. We spent over an hour for this meeting and half way through the meeting I had the urged to use the restroom and when I stepped out of the office to ask a banker to open...

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Website
1.8 (166 reviews)
2 (409 reviews)
Reviewer's quote

I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Pnc Bank and Chase Bank Pros and Cons

Pros
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Unfair fee s
  • Difficult to work with
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Pnc Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Pnc Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Pnc Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

Dear CEO and Management, I do not appreciate the $ 7 dollar fee that has been taken out my account. The fees were suppos...

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3.2

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual...

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No votes

Dear Sir/Madam
Good morning
I am very disappointed with pnc and already closed my account by phone Sept 10,2020.
I vê calle...

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1

So I have had an Amazon Prime credit card through Chase for approximately 7 years. In all that time I have never been...

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Pnc Bank and Chase Bank Products and Services

Most reviewed product and services
  • Pnc Bank Account (86 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)