PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pnc Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pnc Bank
Chase Bank

Pnc Bank and Chase Bank Overview

Total reviews
587
1635
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1635 reviews. It is 1048 reviews more than Pnc Bank received since Jul 19, 2008.

Pnc Bank and Chase Bank Consumer Ratings

Rank
86 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
87 in category
98 in category
Product or Service Quality
92 in category
37 in category
Website
72 in category
46 in category

According to consumer ratings and reviews, Pnc Bank ranks 5 points higher in the Banks category than Chase Bank. People gave Pnc Bank 1.3 stars for Customer service criterion in Banks category and it is 126 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Pnc Bank. Regarding Website criterion, consumers gave Pnc Bank 1.8 stars and it is 66% greater than other in category. Chase Bank however was rated 2 stars and it is 78% greater than other in category.

Pnc Bank and Chase Bank Rating Details

Customer service
1.3 (195 reviews)
1.3 (450 reviews)
Reviewer's quote

...PNC bank has 0 customer service..

PissedConsumer1741348

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Product or Service Quality
1.2 (181 reviews)
1.6 (382 reviews)
Reviewer's quote

I have always used the services of this banking facility and I talked my spouse into how great this banking facilities is or I should say “Was”, and know I have to eat my words. So, when I make the following statements below are 1) TRUE, 2) REAL, 3) TRUTHFUL, 4) BELIEVEABLE and not to be ignored! I...

Dialtonesr

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn branch NEVER answers their phone) and the customer service employees tell me they can only connect me with that same branch who DOESN'T answer their phones ! MR. CEO, WHY are you...

Robert C
Website
1.8 (147 reviews)
2 (351 reviews)
Reviewer's quote

Prior to a vacation I had to use their website to let them know my travel plans, the site is not intuitive and once I entered my plans I had to delete and reenter. 7 days into my vacation they locked my account, I had to call them to unlock the account which took 19 minutes and cost me $76 for the...

PissedConsumer1734246

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

Pnc Bank and Chase Bank Pros and Cons

Pros
  • Customer service
  • Branch employees are friendly
  • Bank manager
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Customer service
  • Difficult to work with
  • Unfair fee s
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Pnc Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Pnc Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Pnc Bank and Chase Bank Latest Reviews

Recent published reviews
1.8

If you are considering PNC Bank for a home mortgage please reconsider. We started the application process but withdrew...

Read all 587 reviews
1

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn...

Read all 1635 reviews

Pnc Bank and Chase Bank Products and Services

Most reviewed product and services
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Account (77 reviews)
  • Pnc Bank Loan (54 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)