PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Money Network and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Money Network
Chase Bank

Money Network and Chase Bank Overview

Total reviews 1217 1758
Company responses 0 0
Issues resolved 7 9

Money Network and Chase Bank Consumer Ratings

Rank
376 out of 1883 in Financial Services category
103 out of 740 in Banks category
Customer service
277 in category
106 in category
Website
312 in category
68 in category
Diversity of Products or Services
303 in category
66 in category
Reliability
233 in category
71 in category

Money Network and Chase Bank Rating Details

Customer service
1.2 (637 reviews)
1.2 (518 reviews)
Reviewer's quote

...I can not get anywhere with customer service. I keep getting put on hold and then disconnected. I can not get a phone number to call someone else besides the customer service idiots..

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Website
1.4 (606 reviews)
2 (409 reviews)
Reviewer's quote

...This place is a complete joke and I discourage anyone from ever using their services! Also the phone line was down for 2hrs and could not log into the website..

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Diversity of Products or Services
1.2 (553 reviews)
1.9 (343 reviews)
Reviewer's quote

...I will never use these services again! Beware they will take your money! P. S their money network website crashes everyday so that is not helpfully at all. Reps keep telling me to go on the website but website never works!..

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...So in short I have started looking for a bank, that has bankers that you can talk to and who actually cares about me as a customer, and has services I want when I want them ..

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Reliability
1.2 (545 reviews)
1.3 (376 reviews)
Reviewer's quote

Money network is horrible through and through. They spy on their clients and try to alter bank statements to cover their mistakes. I made a purchase in Walmart.com and the Money Network was able to access the itemized items in my cart. Like lottery separating my total purchase into two separate...

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This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual review. We spent over an hour for this meeting and half way through the meeting I had the urged to use the restroom and when I stepped out of the office to ask a banker to open...

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Money Network and Chase Bank Pros and Cons

Pros
  • No pros all cons
  • Sad very sad
  • No good
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Terrible customer service
  • No stars money network sucks
  • Your company as a whole
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Money Network and Chase Bank Most Positive Reviews

Top rated reviews
5

Been using this service for acouple years never had a problem with it

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

A lady name mei helped me with my situation, she was very helpful and communicated with me in a well taken way.

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Money Network and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I have been waiting 3 weeks for my card, then i ran out of checks and was told there is nothing they can do for me when...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Saturday, I wrote a check that needed to be voided and faxed it in to them the same day to get the money back in my...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Money Network and Chase Bank Latest Reviews

Recent published reviews
1

Do Money was being taken out of my account and they refuse to give my money back

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3.2

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual...

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1

I was to receive a card in May and here we are in September and I STILL DO NOT HAVE A CARD. They keep taking fees out...

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1

So I have had an Amazon Prime credit card through Chase for approximately 7 years. In all that time I have never been...

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Money Network and Chase Bank Products and Services

Most reviewed product and services
  • Money Network Account (282 reviews)
  • Money Network Customer Care (174 reviews)
  • Money Network Prepaid Card (84 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)