PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Money Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Money Network

Chase Bank and Money Network Overview

Total reviews
1710
1177
Company responses
0
0
Issues resolved
9
7

Chase Bank and Money Network Consumer Ratings

Rank
90 out of 709 in Banks category
360 out of 1859 in Financial Services category
Customer service
99 in category
262 in category
Product or Service Quality
41 in category
256 in category
Website
54 in category
299 in category
Reliability
63 in category
221 in category

Chase Bank and Money Network Rating Details

Customer service
1.2 (494 reviews)
1.2 (612 reviews)
Reviewer's quote

I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

Read full review

...The customer service number is a dead end recording and when I try to transfer the card money it says the system is down..

Read full review
Product or Service Quality
1.6 (426 reviews)
1.2 (490 reviews)
Reviewer's quote

...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

Read full review

...This company is horrible and the customer service representatives are even horrible they talk to you like *** and they act as if u owe them something I just wanted to let everyone out there aware of the *** service I received after talking to 3 *** representatives..

Read full review
Website
2 (387 reviews)
1.4 (586 reviews)
Reviewer's quote

I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

Read full review

I don't think I've ever seen a more deficient website, except for possibly the ill-fated Obamacare website. I don't trust it enough to give it my banking information..

Read full review
Reliability
1.3 (351 reviews)
1.2 (524 reviews)
Reviewer's quote

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says they never received now charged late fee and possible bad credit report!

Read full review

This company is seriously a joke. I ordered tires from Walmart use this card the transaction should have been for $300 2 days later I have two charges for $300 one completed one still pending. Now we're at at day 8 and every day there is all you'll have it tomorrow. I even tried having Walmart...

Read full review

Chase Bank and Money Network Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • No pros all cons
  • Sad very sad
  • No good
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Terrible customer service
  • No stars money network sucks
  • Your company as a whole

Chase Bank and Money Network Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Read full review
5

Been using this service for acouple years never had a problem with it

Read full review
5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

Read full review
5

A lady name mei helped me with my situation, she was very helpful and communicated with me in a well taken way.

Read full review

Chase Bank and Money Network Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Read full review
1

I have been waiting 3 weeks for my card, then i ran out of checks and was told there is nothing they can do for me when...

Read full review
1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

Read full review
1

Saturday, I wrote a check that needed to be voided and faxed it in to them the same day to get the money back in my...

Read full review

Chase Bank and Money Network Latest Reviews

Recent published reviews
1

I called the branch last week to see about cashing out some series ee bonds.The gentleman I spoke with suggested...

Read full review
1.1

This company is seriously a joke. I ordered tires from Walmart use this card the transaction should have been for $300...

Read full review
1.8

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says...

Read full review
1

They cannot account for $6,000 that I transferred from their account to a Chase bank account that they said was...

Read full review

Chase Bank and Money Network Products and Services

Most reviewed product and services
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Money Network Account (280 reviews)
  • Money Network Customer Care (174 reviews)
  • Money Network Prepaid Card (84 reviews)