PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank Usa and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank Usa
Chase Bank

Key Bank Usa and Chase Bank Overview

Total reviews 139 1759
Company responses 0 0
Issues resolved 0 9

Key Bank Usa and Chase Bank Consumer Ratings

Rank
140 out of 743 in Banks category
105 out of 743 in Banks category
Customer service
117 in category
107 in category
Product or Service Quality
100 in category
50 in category
Reliability
115 in category
70 in category
Value for money
104 in category
73 in category

Key Bank Usa and Chase Bank Rating Details

Customer service
1.2 (72 reviews)
1.3 (521 reviews)
Reviewer's quote

...But when it's the other way customer service refuses to show you in a statement that they corrected it. You can't get a new corrected statement, only way is to wait until next months run of statements. So if wrong again you'll need to wait another month...

Read full review

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

Read full review
Product or Service Quality
1.3 (69 reviews)
1.6 (455 reviews)
Reviewer's quote

...interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

Read full review

When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

Read full review
Reliability
1.1 (62 reviews)
1.4 (378 reviews)
Reviewer's quote

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I have gone without the card after you guys ensured that it would be here last week.

Read full review

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

Read full review
Value for money
1.2 (57 reviews)
1.4 (306 reviews)
Reviewer's quote

This is my child support money I use for my daughter's medication and now food since I have been on furlough. So now there isn't any food in the cabinets or the refrigerator and the bank account is empty and my daughter has no medication and I see her go through periods of turning blue because her...

Read full review

...THEY DON'T HAVE ANY TROUBLE TAKING YOUR MONEY. LOL No one to talk to or who call back. When you call the 800 number you get some one IN India who says they will look into it...

Read full review

Key Bank Usa and Chase Bank Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Key Bank Usa and Chase Bank Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

Read full review
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Read full review
4.9

noticedm199.99 taken out by fake check with all informarion on..reported fraud and after10 weeks heard,ohing. When I...

Read full review
5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

Read full review

Key Bank Usa and Chase Bank Most Critical Reviews

Lowest rated reviews
1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

Read full review
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Read full review
1

Why isn't there a zero rating? Worst bank I've ever dealt with. Refuse to release POD balances to beneficiaries after...

Read full review
1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

Read full review

Key Bank Usa and Chase Bank Latest Reviews

Recent published reviews
2.6

I was told my card would be here in 2 to 3 days 8 days ago. I want my card expedited. This is been far too long that I...

Read full review
2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

Read full review
1.7

Should the customer make a mistake the key bank will just say too bad. But when it's the other way customer service...

Read full review
4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

Read full review

Key Bank Usa and Chase Bank Products and Services

Most reviewed product and services
  • Key Bank Usa Banking Service (13 reviews)
  • Key Bank Usa Checking Account (12 reviews)
  • Key Bank Usa Auto Loan (4 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)