PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Key Bank Usa and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Key Bank Usa
Chase Bank

Key Bank Usa and Chase Bank Overview

Total reviews
137
1710
Company responses
0
0
Issues resolved
0
9

Key Bank Usa and Chase Bank Consumer Ratings

Rank
120 out of 709 in Banks category
90 out of 709 in Banks category
Customer service
107 in category
99 in category
Product or Service Quality
90 in category
41 in category
Reliability
105 in category
63 in category
Value for money
97 in category
60 in category

Key Bank Usa and Chase Bank Rating Details

Customer service
1.2 (70 reviews)
1.2 (494 reviews)
Reviewer's quote

...to date interest for 7 months last year was 378, 11 months this year interest paid to date is 320, it seems to me I paid $2200 more than I should have and customer service said that seems right. They say they will call back, if not better business bureau on...

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Product or Service Quality
1.3 (67 reviews)
1.6 (426 reviews)
Reviewer's quote

...Customer service in Collection department can barely speak English..

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Reliability
1.1 (60 reviews)
1.3 (351 reviews)
Reviewer's quote

Trying to get a replacement card, I've logged in over 13 hours of on hold wait times. No options, no solution, just CONTINUE TO WAIT. maybe there is nobody there to take the calls?

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i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says they never received now charged late fee and possible bad credit report!

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Value for money
1.2 (55 reviews)
1.4 (284 reviews)
Reviewer's quote

This is my child support money I use for my daughter's medication and now food since I have been on furlough. So now there isn't any food in the cabinets or the refrigerator and the bank account is empty and my daughter has no medication and I see her go through periods of turning blue because her...

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So since the time ran out and a possible fees would be charged to us we cancelled, we had given them enough money at this time for basically nothing. Since Key Bank could uphold they end of the 60 days to save they lock in fee, we had to pay for they time or mistakes. For a company that has ads on...

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Key Bank Usa and Chase Bank Pros and Cons

Pros
  • No deposit slips required
  • How user friendly your web site and cell application is
  • Having a checking account
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Entire experience incompetent and unethical people
  • Takes unfair advantage of consumers
  • Being treated like a liar
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Key Bank Usa and Chase Bank Most Positive Reviews

Top rated reviews
5

This bank is the absolute worst I have ever dealt with. I opened an account with them with $50.00 to start. They then...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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4.9

noticedm199.99 taken out by fake check with all informarion on..reported fraud and after10 weeks heard,ohing. When I...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Key Bank Usa and Chase Bank Most Critical Reviews

Lowest rated reviews
1

KeyBank bought my accounts from another bank in 2013. This included several IRA accounts. KeyBank used an old,...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Why isn't there a zero rating? Worst bank I've ever dealt with. Refuse to release POD balances to beneficiaries after...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Key Bank Usa and Chase Bank Latest Reviews

Recent published reviews
1

Trying to get a replacement card, I've logged in over 13 hours of on hold wait times. No options, no solution, just...

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1

I called the branch last week to see about cashing out some series ee bonds.The gentleman I spoke with suggested...

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1

Waiting weeks for a debit card to access my funds. Impossible to get through to customer care. Bank refuses to help.

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1.8

i have used same bank for payments for over 3 years all of a sudden they say bank won't accept their payment bank says...

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Key Bank Usa and Chase Bank Products and Services

Most reviewed product and services
  • Key Bank Usa Account (44 reviews)
  • Key Bank Usa Customer Care (14 reviews)
  • Key Bank Usa Banking Service (13 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)