PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Indymac Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Indymac Bank
Chase Bank

Indymac Bank and Chase Bank Overview

Total reviews
335
1712
Company responses
0
0
Issues resolved
0
9

Indymac Bank and Chase Bank Consumer Ratings

Rank
168 out of 710 in Banks category
91 out of 710 in Banks category
Discounts and Special Offers
150 in category
59 in category
Product or Service Quality
169 in category
42 in category
Additional Fees
158 in category
50 in category
Customer service
194 in category
97 in category

Indymac Bank and Chase Bank Rating Details

Discounts and Special Offers
1 (3 reviews)
1.5 (312 reviews)
Reviewer's quote

Is it too late to join the class action suit?I faxed Indy Mac/One West the correct paperwork for a HARP loan THIRTEEN TIMES and have confirmations, far before any deadline. They insisted they never received my near 30 page (per transmission) faxes.They drug it out for years. My father had a heart...

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...They don't offer the fraudulent $200 that Chase offers, but they are much more professional, give accurate information, post-credits before debits, mobile banking, better offers for monthly checking account fees, and they don't charge you to speak to customer service, and..

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Product or Service Quality
1 (3 reviews)
1.6 (427 reviews)
Reviewer's quote

I applied for a loan modification with IndyMac after financial situation dramatic change due to husband's sudden death, and two other deaths, my Mom and 26 year old son. Jumped through all the hoops and waited. When I called IndyMac said they didn't get my application packet. Did it again, sent...

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Additional Fees
1 (2 reviews)
1.5 (333 reviews)
Reviewer's quote

No items

...20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical..

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Customer service
1 (2 reviews)
1.2 (495 reviews)
Reviewer's quote

We were notified by Green Tree Financial that the second mortgage which we took out in 2004 with IndyMac had a balloon payment due of $27,000. At no time were we ever told about a balloon payment on this loan, either at the time we took it out or before it was due. Had we known about this, we...

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Indymac Bank and Chase Bank Pros and Cons

Pros
  • We loved the service until the bank threw our loan under the bus
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Misled us then forclosed
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Indymac Bank and Chase Bank Most Positive Reviews

Top rated reviews
No votes
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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No votes
5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Indymac Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

We were notified by Green Tree Financial that the second mortgage which we took out in 2004 with IndyMac had a balloon...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I applied for a loan modification with IndyMac after financial situation dramatic change due to husband's sudden death,...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Indymac Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

Indy Mac bank stole money from my escrow account for home owners insurance which I had the same company and they paid ou...

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No votes

I had to take off work due to an illness which made me fall behind on my payments when I got back to work we started...

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No votes

I am Writing to you because I had an account with Indy Mac Bank which you acquired and sent me a payoff statement...

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1

Avoid My company filed for an SBA PPP loan through Chase Bank. The firm has been a Chase customer for more than 44 years...

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Indymac Bank and Chase Bank Products and Services

Most reviewed product and services
  • Indymac Bank Mortgage (3 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (167 reviews)