PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Huntington Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Huntington Bank
Chase Bank

Huntington Bank and Chase Bank Overview

Total reviews 330 1756
Company responses 0 0
Issues resolved 3 9

Huntington Bank and Chase Bank Consumer Ratings

Rank
86 out of 739 in Banks category
102 out of 739 in Banks category
Customer service
101 in category
109 in category
Product or Service Quality
59 in category
47 in category
Website
73 in category
69 in category
Additional Fees
55 in category
52 in category

Huntington Bank and Chase Bank Rating Details

Customer service
1.3 (171 reviews)
1.2 (516 reviews)
Reviewer's quote

I was caught up in the Dave app breach and had Huntington freeze my checking account In the end only my DOB and email addy was leaked so I called customer service to unfreeze the account,they had me talk to a branch in Ohio 500 miles away for me to unblock (this was the same branch that initially...

Read full review

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

Read full review
Product or Service Quality
1.5 (141 reviews)
1.5 (451 reviews)
Reviewer's quote

Today (6-23-20) is second business day and all but $500 is being held until 6-28-20 per customer service representative April and supervisor Qua. Just enough money was cleared for them to take their fees, leaving me with $6 in available funds. I explained that my rent was due on 6-1-20 and that we...

Read full review

I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

Read full review
Website
1.9 (133 reviews)
2 (407 reviews)
Reviewer's quote

...Without a doubt, Huntington's website is the very worst in the business, and there are many. It does not recognize my static IP, I allow cookies, and yet each time I try to log in it says it does not recognize me and wants to send me an email text with a passcode. I always use the same computer...

Read full review

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

Read full review
Additional Fees
1.5 (122 reviews)
1.5 (349 reviews)
Reviewer's quote

I had atm withdrawal fees and transactions that I never approved. I woke up one morning and had resolved deposits into my account. Meaning they put the money that was stolen back into my account that was breached they then waited for my direct deposit from my work to hit, only for the next morning...

Read full review

...20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical..

Read full review

Huntington Bank and Chase Bank Pros and Cons

Pros
  • Them in the begining
  • No pros
  • Local home town branch
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Poor customer service
  • Inability to see reason
  • Unprofessionalism
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Huntington Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

Read full review
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Read full review
5

Your call center customer service needs some serious reajusting. My check was deposited at 2:30 am and i go to get gas...

Read full review
5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

Read full review

Huntington Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

Read full review
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Read full review
1

I am a new account holder for Huntington and this truly it's the worst experience I went to cash my check at the branch...

Read full review
1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

Read full review

Huntington Bank and Chase Bank Latest Reviews

Recent published reviews
1

I was caught up in the Dave app breach and had Huntington freeze my checking account In the end only my DOB and email...

Read full review
2.4

So my bank card got stolen yesterday from my wallet I wanted to call Chase bank this morning after checking all night...

Read full review
2.8

I've only been with Huntington for about 7 mos. now, opening a small savings account under $500.00. Can you believe...

Read full review
1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

Read full review

Huntington Bank and Chase Bank Products and Services

Most reviewed product and services
  • Huntington Bank Account (51 reviews)
  • Huntington Bank Customer Care (38 reviews)
  • Huntington Bank Banking Service (31 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)