PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Huntington Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Huntington Bank
Chase Bank

Huntington Bank and Chase Bank Overview

Total reviews
306
1633
Company responses
0
0
Issues resolved
3
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1327 reviews more than Huntington Bank received since Oct 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Huntington Bank customer support team than with Chase Bank customer service.

Huntington Bank and Chase Bank Consumer Ratings

Rank
71 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
95 in category
98 in category
Product or Service Quality
51 in category
37 in category
Website
71 in category
45 in category

According to consumer ratings and reviews, Huntington Bank ranks 20 points higher in the Banks category than Chase Bank. People gave Huntington Bank 1.3 stars for Customer service criterion in Banks category and it is 119 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Huntington Bank. Regarding Website criterion, consumers gave Huntington Bank 1.9 stars and it is 67% greater than other in category. Chase Bank however was rated 2 stars and it is 79% greater than other in category.

Huntington Bank and Chase Bank Rating Details

Customer service
1.3 (155 reviews)
1.3 (450 reviews)
Reviewer's quote

I had a customer service representative tell me on the recorded line that I would not receive any overdraft fees when my check cleared. Of course I wake uo the next morning and saw 2 overdraft fees for 70 dollars. I thought by calling service they would help me because the person I spoke with...

PissedConsumer1661518

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Product or Service Quality
1.4 (128 reviews)
1.6 (381 reviews)
Reviewer's quote

How do they get number 1 customer satisfaction? The worst customer services. Always blame on customer never their false. Ridiculous customer service...

Nan

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Website
1.9 (120 reviews)
2 (351 reviews)
Reviewer's quote

...Without a doubt, Huntington's website is the very worst in the business, and there are many. It does not recognize my static IP, I allow cookies, and yet each time I try to log in it says it does not recognize me and wants to send me an email text with a passcode. I always use the same computer...

PissedConsumer1564437

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

Huntington Bank and Chase Bank Pros and Cons

Pros
  • Them in the begining
  • Branch location in my areas
  • Try to help you but state they dont have time or staff
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Poor customer service
  • Unacceptable posting times
  • Slow service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Huntington Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Huntington Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Huntington Bank and Chase Bank Latest Reviews

Recent published reviews

October 4, 2019. Mistakenly paid the wrong Chase Bank account (a closed account) through Huntington Bill Pay, in the amo...

Read all 306 reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

Huntington Bank and Chase Bank Products and Services

Most reviewed product and services
  • Huntington Bank Account (49 reviews)
  • Huntington Bank Customer Care (37 reviews)
  • Huntington Bank Banking Service (30 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)