PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Huntington Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Huntington Bank
Chase Bank

Huntington Bank and Chase Bank Overview

Total reviews
323
1720
Company responses
0
0
Issues resolved
3
9

Huntington Bank and Chase Bank Consumer Ratings

Rank
76 out of 711 in Banks category
91 out of 711 in Banks category
Customer service
93 in category
96 in category
Product or Service Quality
54 in category
42 in category
Website
69 in category
54 in category
Additional Fees
54 in category
48 in category

Huntington Bank and Chase Bank Rating Details

Customer service
1.3 (166 reviews)
1.2 (499 reviews)
Reviewer's quote

Today (6-23-20) is second business day and all but $500 is being held until 6-28-20 per customer service representative April and supervisor Qua. Just enough money was cleared for them to take their fees, leaving me with $6 in available funds. I explained that my rent was due on 6-1-20 and that we...

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There was no explanation and no further assistance at the bank, stating they cannot sit on the phone with customer service to learn more information. I have spent 3 hours on the phone attempting to talk with someone who could help me, only to finally learn that the estate services for checking...

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Product or Service Quality
1.4 (136 reviews)
1.6 (431 reviews)
Reviewer's quote

...When I tried to close my checking account in March the customer service rep indicated I must do that in person at a local branch, they can not do it out of Columbus HQ...

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...Detail in outline format: May 30 2020:Opened Chase Bank Freedom Visa Card: Good customer service. Called again add Card. May 30 2020:Called to set-up an appointment to open checking, Savings Great customer service...

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Website
1.9 (131 reviews)
2 (391 reviews)
Reviewer's quote

...Without a doubt, Huntington's website is the very worst in the business, and there are many. It does not recognize my static IP, I allow cookies, and yet each time I try to log in it says it does not recognize me and wants to send me an email text with a passcode. I always use the same computer...

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Additional Fees
1.5 (118 reviews)
1.5 (335 reviews)
Reviewer's quote

...Atm machines always broke, then they charge you fees when you cant access their equipment??? Then tell you its your fault..

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...20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical..

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Huntington Bank and Chase Bank Pros and Cons

Pros
  • Them in the begining
  • No pros
  • Local home town branch
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Poor customer service
  • Inability to see reason
  • Unacceptable posting times
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Huntington Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Your call center customer service needs some serious reajusting. My check was deposited at 2:30 am and i go to get gas...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Huntington Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I am a new account holder for Huntington and this truly it's the worst experience I went to cash my check at the branch...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Huntington Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

wrote a check to sleep outfitters, person overcharged me, the mattress was on sale, when i realized, went straight to...

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No votes

NCL refunded $9000+ to my Chase Visa Card. When I called to have the funds transferred to my bank an agent said that the...

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1

My dad passed March 7th. Just days later, contacted by Consumer Resolutions saying dad's account not in good standing. H...

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No votes

Plz call me back regarding my business checking account, thanks
Beatrice 5035163266
Happy 4th of July

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Huntington Bank and Chase Bank Products and Services

Most reviewed product and services
  • Huntington Bank Account (51 reviews)
  • Huntington Bank Customer Care (37 reviews)
  • Huntington Bank Banking Service (30 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (167 reviews)