PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Huntington Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Huntington Bank

Chase Bank and Huntington Bank Overview

Total reviews 1756 330
Company responses 0 0
Issues resolved 9 3

Chase Bank and Huntington Bank Consumer Ratings

Rank
102 out of 739 in Banks category
86 out of 739 in Banks category
Customer service
109 in category
101 in category
Product or Service Quality
47 in category
59 in category
Website
69 in category
73 in category
Reliability
74 in category
76 in category

Chase Bank and Huntington Bank Rating Details

Customer service
1.2 (516 reviews)
1.3 (171 reviews)
Reviewer's quote

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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I was caught up in the Dave app breach and had Huntington freeze my checking account In the end only my DOB and email addy was leaked so I called customer service to unfreeze the account,they had me talk to a branch in Ohio 500 miles away for me to unblock (this was the same branch that initially...

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Product or Service Quality
1.5 (451 reviews)
1.5 (141 reviews)
Reviewer's quote

I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Today (6-23-20) is second business day and all but $500 is being held until 6-28-20 per customer service representative April and supervisor Qua. Just enough money was cleared for them to take their fees, leaving me with $6 in available funds. I explained that my rent was due on 6-1-20 and that we...

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Website
2 (407 reviews)
1.9 (133 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...Without a doubt, Huntington's website is the very worst in the business, and there are many. It does not recognize my static IP, I allow cookies, and yet each time I try to log in it says it does not recognize me and wants to send me an email text with a passcode. I always use the same computer...

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Reliability
1.3 (374 reviews)
1.3 (119 reviews)
Reviewer's quote

So my bank card got stolen yesterday from my wallet I wanted to call Chase bank this morning after checking all night for it and cancel my card and have a new one sent now Chase Bank tells me that their system is down right now and that they can't use their computers to cancel my card??? W TF the...

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My account was breached. I had atm withdrawal fees and transactions that I never approved. I woke up one morning and had resolved deposits into my account. Meaning they put the money that was stolen back into my account that was breached they then waited for my direct deposit from my work to hit,...

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Chase Bank and Huntington Bank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Them in the begining
  • No pros
  • Local home town branch
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Poor customer service
  • Inability to see reason
  • Unprofessionalism

Chase Bank and Huntington Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

Your call center customer service needs some serious reajusting. My check was deposited at 2:30 am and i go to get gas...

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Chase Bank and Huntington Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

I am a new account holder for Huntington and this truly it's the worst experience I went to cash my check at the branch...

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Chase Bank and Huntington Bank Latest Reviews

Recent published reviews
2.4

So my bank card got stolen yesterday from my wallet I wanted to call Chase bank this morning after checking all night...

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1

I was caught up in the Dave app breach and had Huntington freeze my checking account In the end only my DOB and email...

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1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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2.8

I've only been with Huntington for about 7 mos. now, opening a small savings account under $500.00. Can you believe...

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Chase Bank and Huntington Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Huntington Bank Account (51 reviews)
  • Huntington Bank Customer Care (38 reviews)
  • Huntington Bank Banking Service (31 reviews)