PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hsbc Bank Usa and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hsbc Bank Usa
Chase Bank

Hsbc Bank Usa and Chase Bank Overview

Total reviews 257 1768
Company responses 0 0
Issues resolved 0 9

Hsbc Bank Usa and Chase Bank Consumer Ratings

Rank
162 out of 748 in Banks category
108 out of 748 in Banks category
Customer service
129 in category
109 in category
Product or Service Quality
111 in category
54 in category
Website
153 in category
59 in category
Interest Rate
108 in category
70 in category

Hsbc Bank Usa and Chase Bank Rating Details

Customer service
1.1 (39 reviews)
1.3 (525 reviews)
Reviewer's quote

...Customer service is very rude..

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
1.2 (28 reviews)
1.6 (459 reviews)
Reviewer's quote

...every time when I call about the issue I either waiting on hold hours and hours after submit my account information in automated service or transfered department to department and lost call after many hours on the phone..

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..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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Website
1.2 (26 reviews)
2 (415 reviews)
Reviewer's quote

Making people jump through hoops just because you can is cra

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Interest Rate
1.4 (22 reviews)
1.6 (343 reviews)
Reviewer's quote

I refute the dispute I have claimed for on February 9, 2020 and was denied. I don’t feel that my customer rights were supported and protected and I am requesting reopen it and do further investigation.Thank you.Regards,Larisa

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...I have no idea even what interest rate I am paying. Third, I have spent at least 100 hours trying to straighten out this mess (mostly just sitting on hold) with no success whatsoever. A few months ago, a nice man called me and said he would fix everything...

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Hsbc Bank Usa and Chase Bank Pros and Cons

Pros
  • support
  • Walking away from the place
  • Support
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Poor customer service
  • Unprofessional
  • Worst service ever
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Hsbc Bank Usa and Chase Bank Most Positive Reviews

Top rated reviews
4

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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4

I need a lien title released letter from Household Retail Services

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Hsbc Bank Usa and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Application to closing took 6 months. Original documents submitted became outdated due to Bank's procedures. Had to hav...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Hsbc Bank Usa and Chase Bank Latest Reviews

Recent published reviews
No votes

I need to submit my documents I need the email address

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No votes

two charges we did not make and there is no place to cancel them. I would like if you could cancel them since we do not...

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No votes

My check was stolen I would like it to be sent to a different address or just direct deposited into my bank account...

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No votes

I don't have. A Chase Bank credit card

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Hsbc Bank Usa and Chase Bank Products and Services

Most reviewed product and services
  • Hsbc Bank Usa Auto Loan (5 reviews)
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)