PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hsbc Bank Usa and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hsbc Bank Usa
Chase Bank

Hsbc Bank Usa and Chase Bank Overview

Total reviews
246
1633
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1387 reviews more than Hsbc Bank Usa received since Feb 27, 2007.

Hsbc Bank Usa and Chase Bank Consumer Ratings

Rank
136 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
112 in category
98 in category
Product or Service Quality
100 in category
37 in category
Website
129 in category
45 in category

According to consumer ratings and reviews, Chase Bank ranks 45 points higher in the Banks category than Hsbc Bank Usa. People gave Hsbc Bank Usa 1.1 stars for Customer service criterion in Banks category and it is 102 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Hsbc Bank Usa. Regarding Website criterion, consumers gave Hsbc Bank Usa 1.3 stars and it is 60% worse than other in category. Chase Bank however was rated 2 stars and it is 79% greater than other in category.

Hsbc Bank Usa and Chase Bank Rating Details

Customer service
1.1 (36 reviews)
1.3 (450 reviews)
Reviewer's quote

...I called customer service and said I was fooled and that I would happily pay the $3,000 + charged and close the card. They would not do that. I was asked to call Barbara Janese - VP of Customer Relations...

Rocket F

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Product or Service Quality
1.1 (24 reviews)
1.6 (381 reviews)
Reviewer's quote

...every time when I call about the issue I either waiting on hold hours and hours after submit my account information in automated service or transfered department to department and lost call after many hours on the phone..

Alex B

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Website
1.3 (23 reviews)
2 (351 reviews)
Reviewer's quote

Went to pay for car repair with credit card and it was declined. I had $4,000 credit limit. So I called and was on hold for over an hour, I was told they put a block on my card until I sent them info, which I did. Never heard back. This a scam card. Run as fast as you can from them. They are...

PissedConsumer1646660

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

Hsbc Bank Usa and Chase Bank Pros and Cons

Pros
  • support
  • Walking away from the place
  • Sponser the open golf
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Unprofessional
  • Worst service ever
  • Poor customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Hsbc Bank Usa and Chase Bank Most Positive Reviews

Top rated reviews
4

my name is jorge l nieves my adress was 14025 chadron ave hawthorne ca or before was 11310 condon ave lennox ca. I...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Hsbc Bank Usa and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I have just experienced the worst mortgage application in my life. Lied to and mislead through the whole process. I...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Hsbc Bank Usa and Chase Bank Latest Reviews

Recent published reviews

My mother Juanita Crouch just got summoned for an outstanding bill.
She has never had a credit card and wonders if you co...

Read all 246 reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

Hsbc Bank Usa and Chase Bank Products and Services

Most reviewed product and services
  • Hsbc Bank Usa Customer Care (20 reviews)
  • Hsbc Bank Usa Auto Loan (5 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)