PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoBank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoBank
Chase Bank

GoBank and Chase Bank Overview

Total reviews
2689
1729
Company responses
0
0
Issues resolved
5
9

GoBank and Chase Bank Consumer Ratings

Rank
99 out of 718 in Banks category
91 out of 718 in Banks category
Customer service
88 in category
100 in category
Website
115 in category
54 in category
Reliability
64 in category
70 in category
Product or Service Quality
64 in category
43 in category

GoBank and Chase Bank Rating Details

Customer service
1.3 (1154 reviews)
1.2 (503 reviews)
Reviewer's quote

Still haven't talked to anyone from customer service..

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...Web not secure wanted a little bit of customer service . Well Chase has and gets a zero thank you..

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Website
1.5 (1057 reviews)
2 (395 reviews)
Reviewer's quote

I go to the website to activate my card and it says my information doesn't match..

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Reliability
1.3 (1040 reviews)
1.3 (359 reviews)
Reviewer's quote

Never rcvd my new card before it expired. They claim to have sent it 3x..expedited but they cant track it. I'm homeless and my kids have had to sleep in the car because I dont have access to my money. All I get is the fake, I'm sorry we'll expedite another card. The police are gonna call social...

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Because CHASE is so big and communication so poor, after resolving an issue, one of their department who missed the resolution decided to close my account without warning putting me in a very awkward situation.

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Product or Service Quality
1.4 (1026 reviews)
1.6 (435 reviews)
Reviewer's quote

...Go bank needs to stop this very unfriendly service. I would not give these people another chance for my business..

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...I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help. I think the retailer pushed back on Chase because they didn't want to eat the big charge-back and Chase is trying to push this back on me...

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GoBank and Chase Bank Pros and Cons

Pros
  • Unable to speak with supervisor
  • No fees
  • Free atms and no fees
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Poor customer service
  • Not being able to contact customer service
  • No online customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

GoBank and Chase Bank Most Positive Reviews

Top rated reviews
5

I lost my bank card and I would like a replacement.

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

When do I get my card please contact me at 8159083349

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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GoBank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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GoBank and Chase Bank Latest Reviews

Recent published reviews
1

Never rcvd my new card before it expired. They claim to have sent it 3x..expedited but they cant track it. I'm homeless...

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2.4

Because CHASE is so big and communication so poor, after resolving an issue, one of their department who missed the...

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1

NThe rep hung up on me

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No votes

My husband lost his debit time and someone is using it yesterday and I want to cancel his debit card

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GoBank and Chase Bank Products and Services

Most reviewed product and services
  • Gobank Account (531 reviews)
  • Gobank Customer Care (275 reviews)
  • Gobank Debit Card (152 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (199 reviews)
  • Chase Bank Mortgage (167 reviews)