PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoBank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoBank
Chase Bank

GoBank and Chase Bank Overview

Total reviews 2593 1759
Company responses 0 0
Issues resolved 5 9

GoBank and Chase Bank Consumer Ratings

Rank
112 out of 744 in Banks category
105 out of 744 in Banks category
Customer service
No votes
90 in category
Website
No votes
53 in category
Reliability
No votes
59 in category
Product or Service Quality
No votes
44 in category

GoBank and Chase Bank Rating Details

Customer service
No votes
1.3 (521 reviews)
Reviewer's quote

DONT ever use GOBANK they are the WORSE Customer Service, I have money in my account and cant get to it call center is in far east and dont help at all!!!!..

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Website
No votes
2 (411 reviews)
Reviewer's quote

...You cannot do anything from the app or website and none of their emails are valid. The card is fine if you never ever have a problem or dispute. Otherwise you are completely screwed...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
No votes
1.4 (378 reviews)
Reviewer's quote

Cant use my card but money keeps coming off

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Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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Product or Service Quality
No votes
1.6 (455 reviews)
Reviewer's quote

I called customer service which is the most frustrating thing to do because they do not understand you and they dont speak the best English. They said they dont know what Im talking about I fax in the screenshots of the deposits they tell me they are going to create a ticketAnd find out what...

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When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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GoBank and Chase Bank Pros and Cons

Pros
  • Unable to speak with supervisor
  • No fees
  • Easy to open account
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Poor customer service
  • No online customer service
  • Not being able to contact customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

GoBank and Chase Bank Most Positive Reviews

Top rated reviews
5

I lost my bank card and I would like a replacement.

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

When do I get my card please contact me at 815908****

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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GoBank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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GoBank and Chase Bank Latest Reviews

Recent published reviews
1

Going on 3 weeks call there number it keeps saying ur card is at the post office waiting to be delivered spoke to mail c...

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2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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No votes

Never received any refund or reply also have email messages about service

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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GoBank and Chase Bank Products and Services

Most reviewed product and services
  • Gobank Debit Card (155 reviews)
  • Gobank Card Activation (121 reviews)
  • Gobank Prepaid Card (100 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)