PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
GoBank

Chase Bank and GoBank Overview

Total reviews 1759 2592
Company responses 0 0
Issues resolved 9 5

Chase Bank and GoBank Consumer Ratings

Rank
105 out of 742 in Banks category
112 out of 742 in Banks category
Customer service
90 in category
84 in category
Product or Service Quality
43 in category
61 in category
Website
53 in category
110 in category
Reliability
58 in category
64 in category

Chase Bank and GoBank Rating Details

Customer service
1.3 (521 reviews)
1.3 (1137 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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DONT ever use GOBANK they are the WORSE Customer Service, I have money in my account and cant get to it call center is in far east and dont help at all!!!!..

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Product or Service Quality
1.6 (455 reviews)
1.4 (1021 reviews)
Reviewer's quote

When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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I called customer service which is the most frustrating thing to do because they do not understand you and they dont speak the best English. They said they dont know what Im talking about I fax in the screenshots of the deposits they tell me they are going to create a ticketAnd find out what...

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Website
2 (411 reviews)
1.5 (1048 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...You cannot do anything from the app or website and none of their emails are valid. The card is fine if you never ever have a problem or dispute. Otherwise you are completely screwed...

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Reliability
1.4 (378 reviews)
1.3 (1031 reviews)
Reviewer's quote

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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Cant use my card but money keeps coming off

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Chase Bank and GoBank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Unable to speak with supervisor
  • No fees
  • Easy to open account
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Poor customer service
  • No online customer service
  • Not being able to contact customer service

Chase Bank and GoBank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I lost my bank card and I would like a replacement.

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

When do I get my card please contact me at 815908****

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Chase Bank and GoBank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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Chase Bank and GoBank Latest Reviews

Recent published reviews
2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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No votes

Never received any refund or reply also have email messages about service

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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5

There are ten transactions in my account I didn't do pls help me get back my money back into my account. The amount is...

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Chase Bank and GoBank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)
  • Gobank Debit Card (155 reviews)
  • Gobank Card Activation (121 reviews)
  • Gobank Prepaid Card (100 reviews)