PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
GoBank

Chase Bank and GoBank Overview

Total reviews
1724
2685
Company responses
0
0
Issues resolved
9
5

Chase Bank and GoBank Consumer Ratings

Rank
91 out of 719 in Banks category
99 out of 719 in Banks category
Customer service
100 in category
87 in category
Product or Service Quality
42 in category
63 in category
Website
54 in category
115 in category
Reliability
70 in category
64 in category

Chase Bank and GoBank Rating Details

Customer service
1.2 (501 reviews)
1.3 (1150 reviews)
Reviewer's quote

...I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help. I think the retailer pushed back on Chase because they didn't want to eat the big charge-back and Chase is trying to push this back on me...

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Still haven't talked to anyone from customer service..

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Product or Service Quality
1.6 (433 reviews)
1.4 (1023 reviews)
Reviewer's quote

There was no explanation and no further assistance at the bank, stating they cannot sit on the phone with customer service to learn more information. I have spent 3 hours on the phone attempting to talk with someone who could help me, only to finally learn that the estate services for checking...

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...Go bank needs to stop this very unfriendly service. I would not give these people another chance for my business..

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Website
2 (393 reviews)
1.5 (1056 reviews)
Reviewer's quote

I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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I go to the website to activate my card and it says my information doesn't match..

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Reliability
1.3 (357 reviews)
1.3 (1037 reviews)
Reviewer's quote

In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it mind you, but the fraud department was not made aware of the resolution and simply froze my account without warning. After several hours waiting on the phone they keep pointing...

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I thought I got rid of this Bank. Until my stimulus went there in April it's now July finally got a replacement card that won't activate. Can't get anybody to fix it. I just want to go to the grocery store without having my card declined feeling embarrassed. This isn't right what they're doing to...

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Chase Bank and GoBank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Unable to speak with supervisor
  • No fees
  • Free atms and no fees
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Poor customer service
  • Not being able to contact customer service
  • No online customer service

Chase Bank and GoBank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I lost my bank card and I would like a replacement.

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

When do I get my card please contact me at 8159083349

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Chase Bank and GoBank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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Chase Bank and GoBank Latest Reviews

Recent published reviews
1

Warning! Chase Bank will charge you for fraudulent purchases made on your account. Beware! Take your business...

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No votes

I was placed hold for hours and then was hung up on. Called back and same thing happened

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1.7

In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it...

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No votes

I need my count and blocked because it was blocked for no *** reason

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Chase Bank and GoBank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (199 reviews)
  • Chase Bank Mortgage (167 reviews)
  • Gobank Account (530 reviews)
  • Gobank Customer Care (275 reviews)
  • Gobank Debit Card (152 reviews)