PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
GoBank

Chase Bank and GoBank Overview

Total reviews
1636
2269
Company responses
0
0
Issues resolved
6
4

GoBank was first mentioned on PissedConsumer on Jul 10, 2013 and since then this brand received 2269 reviews. It is 633 reviews more than Chase Bank received since Jun 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chase Bank customer support team and GoBank customer service.

Chase Bank and GoBank Consumer Ratings

Rank
90 out of 920 in Banks category
99 out of 920 in Banks category
Customer service
97 in category
No votes
Product or Service Quality
37 in category
No votes
Website
45 in category
No votes

According to consumer ratings and reviews, Chase Bank ranks 9 points higher in the Banks category than GoBank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 114 points higher than the worst rated brand in this category. Regarding Website criterion, consumers gave Chase Bank 2 stars and it is 79% greater than other in category.

Chase Bank and GoBank Rating Details

Customer service
1.3 (451 reviews)
No votes
Reviewer's quote

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle

...Customer Service refuses to help. Uber is too big of a company to be associated with such sham of a business. A lawsuit should be filed immediately...

FAITH B
Product or Service Quality
1.6 (383 reviews)
No votes
Reviewer's quote

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn branch NEVER answers their phone) and the customer service employees tell me they can only connect me with that same branch who DOESN'T answer their phones ! MR. CEO, WHY are you...

Robert C

...the same people and you telling me you can find my money somebody stole it I had well over $500 and transaction fees which is supposed to be waived monthly service fees of course not and my deductions or my transactions didn't equal 200 but I'm negative your clan games right this is a joke correct somebody better get it right because I called and they gonna try to put me in places that were 30 and 40 minutes apart within a 20 minute time frame somebody stealing 714-351-4266 somebody needs to call me intransactions not showing up who got it Apple sent it I have approval...

Slicia J
Website
2 (352 reviews)
No votes
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

but ge :wtf: t this on the website when trying to login if you cannot access either phone number or email that you signed up with it tells you to call the number on the back of the card but when you call the number on the back of the card they can't do anything seems a bit redundant doesn't it?...

Christopher R

Chase Bank and GoBank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Website
  • No fees
  • Free atms and no fees
  • No over draft
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Poor customer service
  • Fraudulent business practices
  • Customer service

Chase Bank and GoBank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

I lost my bank card and I would like a replacement.

Chase Bank and GoBank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

Chase Bank and GoBank Latest Reviews

Recent published reviews
2

My account is overdrawn $102.23 and I wanted to know how this occurred?

Read all 1636 reviews
1.8

My recommendation keep going by this Bank you dont want to use it they steal Transacti transactions not showing up who g...

Read all 2269 reviews

Chase Bank and GoBank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Gobank Account (519 reviews)
  • Gobank Customer Care (267 reviews)
  • Gobank Card Activation (125 reviews)