PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
GoBank

Chase Bank and GoBank Overview

Total reviews
1629
2206
Company responses
0
0
Issues resolved
6
4

GoBank was first mentioned on PissedConsumer on Jul 10, 2013 and since then this brand received 2206 reviews. It is 577 reviews more than Chase Bank received since Jun 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chase Bank customer support team and GoBank customer service.

Chase Bank and GoBank Consumer Ratings

Rank
87 out of 1028 in Banks category
98 out of 1028 in Banks category
Customer service
95 in category
79 in category
Product or Service Quality
36 in category
55 in category
Website
41 in category
107 in category

According to consumer ratings and reviews, Chase Bank ranks 11 points higher in the Banks category than GoBank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, GoBank was rated 1.3 stars for Customer service criterion in this category and it is 134 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than GoBank. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. GoBank however was rated 1.5 stars and it is 50% worse than other in category.

Chase Bank and GoBank Rating Details

Customer service
1.3 (448 reviews)
1.3 (989 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

...Customer service sucks, policy sucks, and I will never use or recommend them..

Marcia S
Product or Service Quality
1.6 (379 reviews)
1.4 (879 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

They have called me twice on an unlisted business phone, and solicited my personal information for a $25,000 loan I did NOT ask for, do not need. They did not allow any additional information, and basically hung up on me. There is no phone number to be reached, no email chat opportunity, and only a...

you h
Website
2.1 (349 reviews)
1.5 (913 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

but ge :wtf: t this on the website when trying to login if you cannot access either phone number or email that you signed up with it tells you to call the number on the back of the card but when you call the number on the back of the card they can't do anything seems a bit redundant doesn't it?...

Christopher R

Chase Bank and GoBank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Online banking
  • No fees
  • Free atms and no fees
  • No over draft
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Poor customer service
  • Fraudulent business practices
  • Vapid responses that never addressed the situation

Chase Bank and GoBank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

I lost my bank card and I would like a replacement.

Chase Bank and GoBank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

Chase Bank and GoBank Latest Reviews

Recent published reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews
1

GoBank will not refund my money. I told them these scammers gave me all my info making be believe that they were working...

Read all 2206 reviews

Chase Bank and GoBank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Gobank Account (511 reviews)
  • Gobank Customer Care (262 reviews)
  • Gobank Card Activation (125 reviews)