PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and GoBank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoBank
1.5
Chase Bank
GoBank

Chase Bank and GoBank Overview

Total reviews 1781 2725
Company responses 0 0
Issues resolved 9 8

Chase Bank and GoBank Consumer Ratings

Rank
110 out of 707 in Banks category
118 out of 707 in Banks category
Customer service
111 in category
102 in category
Product or Service Quality
57 in category
80 in category
Website
58 in category
132 in category
Reliability
72 in category
81 in category

Chase Bank and GoBank Rating Details

Customer service
1.3 (530 reviews)
1.3 (1187 reviews)
Reviewer's quote

...After countless calls to Chase customer service and being forwarded from dept. to dept. , I was told I needed to go to a branch to present my identification...

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I use this account for direct deposit on my first deposit my account was blocked , spoke to customer service they were of no help whatsoever . If you value your money to not use this stupid thing..

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Product or Service Quality
1.6 (465 reviews)
1.4 (1065 reviews)
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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...Customer service is the worse!! I called several times and they all just told me things so I could get off the phone. The last lady who I spoke with was very nasty and had an attitude. The process for activating your account is ridiculously long! I wouldnt recommend this bank to my worse enemy!!..

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Website
2 (418 reviews)
1.5 (1098 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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I have been trying too active my new card and its telling me that my information is invalid and I tried the website and its not letting me go thru and I have put 220 on the card..

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Reliability
1.4 (386 reviews)
1.3 (1074 reviews)
Reviewer's quote

INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT

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Yes they are finding all kinds of excuses to block me from my money. Finding fault with everything I've tried to verify account.

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Chase Bank and GoBank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Unable to speak with supervisor
  • Fraudulent bank
  • Easy to open account
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Poor customer service
  • No online customer service
  • Poor customer service skills and where is my money

Chase Bank and GoBank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I lost my bank card and I would like a replacement.

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

When do I get my card please contact me at 815908****

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Chase Bank and GoBank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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Chase Bank and GoBank Latest Reviews

Recent published reviews
No votes

Tried to withdraw and my maximum withdraw exceeded?? How?

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1

Yes they are finding all kinds of excuses to block me from my money. Finding fault with everything I've tried to verify...

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No votes

After several years of being a loyal customer I was shocked when I had a really poor customer experience. I was told by...

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1

I was unable to transfer my funds from the gobank account to my bank account. I called to make a phone complaint and...

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Chase Bank and GoBank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (136 reviews)
  • Gobank Debit Card (163 reviews)
  • Gobank Card Activation (125 reviews)
  • Gobank Prepaid Card (100 reviews)