PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gateway One Lending and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gateway One Lending
Chase Bank

Gateway One Lending and Chase Bank Overview

Total reviews
173
1718
Company responses
0
0
Issues resolved
1
9

Gateway One Lending and Chase Bank Consumer Ratings

Rank
239 out of 1842 in Financial Services category
91 out of 711 in Banks category
Customer service
165 in category
98 in category
Product or Service Quality
145 in category
42 in category
Website
155 in category
54 in category
Interest Rate
104 in category
66 in category

Gateway One Lending and Chase Bank Rating Details

Customer service
1.6 (74 reviews)
1.2 (499 reviews)
Reviewer's quote

...Pretty *** customer service for an early pay customer..

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There was no explanation and no further assistance at the bank, stating they cannot sit on the phone with customer service to learn more information. I have spent 3 hours on the phone attempting to talk with someone who could help me, only to finally learn that the estate services for checking...

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Product or Service Quality
1.7 (67 reviews)
1.6 (431 reviews)
Reviewer's quote

...I did pay as agreed never had to call customer service for anything..

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...Detail in outline format: May 30 2020:Opened Chase Bank Freedom Visa Card: Good customer service. Called again add Card. May 30 2020:Called to set-up an appointment to open checking, Savings Great customer service...

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Website
2 (64 reviews)
2 (391 reviews)
Reviewer's quote

...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Interest Rate
1.8 (63 reviews)
1.6 (322 reviews)
Reviewer's quote

They actually gave me an interest rate just one percent above what I was trying to get and it is almost nine percent below what I am paying now, so that was a point in their favor. When they called me for my interview the lady was very polite, direct and to the point about information she needed to...

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...I have no idea even what interest rate I am paying. Third, I have spent at least 100 hours trying to straighten out this mess (mostly just sitting on hold) with no success whatsoever. A few months ago, a nice man called me and said he would fix everything...

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Gateway One Lending and Chase Bank Pros and Cons

Pros
  • Never having to talk to them
  • Financing
  • Customer serivec
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Customer service
  • Very poor phone skills
  • Service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Gateway One Lending and Chase Bank Most Positive Reviews

Top rated reviews
5

You were late.... Pay ur bills

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I find it interesting that most of the complaints about this company are from people late on their bills or car...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Gateway One Lending and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Absolute worst customer service i have ever experienced!!!!!

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

My bf was going to get a loan from this company. It was all good and his quote for approval was 790 that he had to send...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Gateway One Lending and Chase Bank Latest Reviews

Recent published reviews
1

Have not received title to my truck

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1

I am the executor for my aunt Marinell P., who died on Jan. 31, 2020. I have provided the death certificate, letter...

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No votes

You all are setting people up to fail because you making it hard for people to pay their car notes

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No votes

I need to visit this branch before Monday evening. But no one is here to help. I will loos my job.

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Gateway One Lending and Chase Bank Products and Services

Most reviewed product and services
  • Gateway One Lending Loan (38 reviews)
  • Gateway One Lending Auto Loan (33 reviews)
  • Gateway One Lending Customer Care (21 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (167 reviews)