PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Chase Bank

Flagstar Bank and Chase Bank Overview

Total reviews 371 1768
Company responses 0 0
Issues resolved 1 9

Flagstar Bank and Chase Bank Consumer Ratings

Rank
128 out of 748 in Banks category
108 out of 748 in Banks category
Customer service
99 in category
109 in category
Product or Service Quality
74 in category
54 in category
Reliability
81 in category
69 in category
Website
90 in category
59 in category

Flagstar Bank and Chase Bank Rating Details

Customer service
1.3 (76 reviews)
1.3 (525 reviews)
Reviewer's quote

...They do not know the meaning of customer service..

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
1.4 (67 reviews)
1.6 (459 reviews)
Reviewer's quote

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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Reliability
1.3 (60 reviews)
1.4 (382 reviews)
Reviewer's quote

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

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I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

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Website
1.8 (57 reviews)
2 (415 reviews)
Reviewer's quote

Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Flagstar Bank and Chase Bank Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Flagstar Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

He looked the check number up an found out that it’s not a areal check

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Flagstar Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Flagstar Bank and Chase Bank Latest Reviews

Recent published reviews
1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

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No votes

two charges we did not make and there is no place to cancel them. I would like if you could cancel them since we do not...

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No votes

I am staying in Hawaii for a week but my card is decline

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No votes

I don't have. A Chase Bank credit card

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Flagstar Bank and Chase Bank Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)