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Flagstar Bank vs Chase Bank
Flagstar Bank vs Chase Bank
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Flagstar Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Flagstar Bank and Chase Bank Overview
Total reviews |
404
|
2368
|
Company responses |
6 |
0 |
Issues resolved |
1 |
16 |
Flagstar Bank and Chase Bank Consumer Ratings
Rank
276
out of 1245 in Banks category
190
out of 1245 in Banks category
Customer service
239
in category
217
in category
Product or Service Quality
223
in category
160
in category
Reliability
222
in category
161
in category
Website
211
in category
139
in category
Flagstar Bank and Chase Bank Rating Details
Reviewer's quote
...Be very aware, the company has no precise customer service information..
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...When I call customer service I get *** and told to call back . call back and told to wait ..
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Product or Service Quality
Reviewer's quote
Why would I pay them not to provide a service? If I've paid for my own insurance and have provided them proof of insurance, then they should lower my monthly payment to reflect the fact that I don't need them to hold my insurance payment in escrow. They certainly shouldn't CHARGE ME to have them...
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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..
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Reviewer's quote
My house burned down in November. I sent in my claim check in April, they applied the funds to the wrong loan even though I wrote the information with the check. They have had $420,000 of my money and I can not get reimbursed for my $17,500 bill that I paid out of pocket to have the rubble from my...
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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money
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Reviewer's quote
-Flagstars poor website design times you out before you can read the docs. They want you to use the site for documents to be uploaded to transfer but has limited memory. I sent too many docs for it to handle on the first submission and it did not notify me that I was over its capacity and it did...
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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...
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Flagstar Bank and Chase Bank Pros and Cons
Pros
- Old mortgage company
- You can pay online
- Still looking for one
- Having atms everywhere
- Convenience
- When chase cared about customers
Cons
- Horrible customer service
- Unethical practices
- Uneducated and condescending customer service
- Poor customer service
- Unethical business practices
- Customer Service Representatives
Flagstar Bank and Chase Bank Most Positive Reviews
Top rated reviews
Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...
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Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days
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He looked the check number up an found out that itโs not a areal check
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By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.
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Flagstar Bank and Chase Bank Most Critical Reviews
Lowest rated reviews
My house burned down in November. I sent in my claim check in April, they applied the funds to the wrong loan even...
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November 2014 we opened an Amazon rewards chase account. After a few days of us using it, our account was cancelled due...
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I work for a very well know Insurance Company and had some dealing with Flagstar Bank for the first time this month. My...
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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...
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Flagstar Bank and Chase Bank Latest Reviews
Recent published reviews
No votes
My home burned down and I had to give my entire insurance check to Flagstar to rebuild. They lost the money by placing...
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No votes
Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...
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My mortgage was transferred/sold to Flagstar Bank and I have not been impressed at all. They wanted to CHARGE ME nearly...
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No votes
Just waiting on my new card to arrive.. I talked to customer service a day or so ago n he said my new card is on the...
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How would you compare Flagstar Bank vs Chase Bank?
CHASE WAY WAY WAY BETTER
Product or Service Quality
CHASE WAY WAY WAY BETTER
I am upset that I don't have a say so about my mortgage going to Flagstar Bank. I like Chase.
I don''t want Flagstar Bank as my new bank. I am ticked off at Chase Bank.