PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Has Verified Representatives
1.4
Flagstar Bank
Chase Bank

Flagstar Bank and Chase Bank Overview

Total reviews 380 1850
Company responses 2 0
Issues resolved 1 9

Flagstar Bank and Chase Bank Consumer Ratings

Rank
145 out of 763 in Banks category
120 out of 763 in Banks category
Customer service
115 in category
122 in category
Product or Service Quality
93 in category
64 in category
Reliability
105 in category
77 in category
Website
104 in category
84 in category

Flagstar Bank and Chase Bank Rating Details

Customer service
1.3 (82 reviews)
1.3 (559 reviews)
Reviewer's quote

...They do not know the meaning of customer service..

Read full review

The individuals that work for Chase Bank are literally the most unintelligent human beings, other than AT&;;;;;;;;;;;;;;T customer service reps, on Earth. Closing my account going to BoA..

Read full review
Product or Service Quality
1.4 (72 reviews)
1.6 (487 reviews)
Reviewer's quote

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

Read full review

...nine times out of ten when I call customer service, the experience is abysmal. And calling the claims department (to dispute charges) is even worse. In the past, the executive office was usually pretty helpful, that's no longer the case...

Read full review
Reliability
1.3 (65 reviews)
1.4 (413 reviews)
Reviewer's quote

We have been trying to refinance for months and we kept gettingconflicting information about what FG needed from us to processour application - we went through the whole thing twice. I posteda BBB complaint and got a number to call which was just ageneric CS number, and no one ever called us back....

Read full review

I simply need to speak to somebody at Chase Bank for my credit card - I have attempted calling different numbers and keep going around in circles. I have entered my card number 10 times!!

Read full review
Website
1.7 (63 reviews)
2 (443 reviews)
Reviewer's quote

-Flagstars poor website design times you out before you can read the docs. They want you to use the site for documents to be uploaded to transfer but has limited memory. I sent too many docs for it to handle on the first submission and it did not notify me that I was over its capacity and it did...

Read full review

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

Read full review

Flagstar Bank and Chase Bank Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Flagstar Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

Read full review
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Read full review
5

He looked the check number up an found out that it’s not a areal check

Read full review
5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

Read full review

Flagstar Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

Read full review
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Read full review
1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

Read full review
1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

Read full review

Flagstar Bank and Chase Bank Latest Reviews

Recent published reviews
1.1

We have been trying to refinance for months and we kept getting
conflicting information about what FG needed from us to p...

Read full review
No votes

My Chase bank was block with $80000 but I got someone that help me out with it you can contact this number 720928****

Read full review
1

Refinanced in Dec 2020. Our homeowners insurance was not affected by refi and policy remained in effect until April 2021...

Read full review
1

Since April I have been trying to close my account with
Chase.
Initially I was informed that I could do this by attending
o...

Read full review