PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Chase Bank

Flagstar Bank and Chase Bank Overview

Total reviews 404 2368
Company responses 6 0
Issues resolved 1 16

Flagstar Bank and Chase Bank Consumer Ratings

Rank
276 out of 1245 in Banks category
190 out of 1245 in Banks category
Customer service
239 in category
217 in category
Product or Service Quality
223 in category
160 in category
Reliability
222 in category
161 in category
Website
211 in category
139 in category

Flagstar Bank and Chase Bank Rating Details

Customer service
1.3
(96 reviews)
1.4
(775 reviews)
Reviewer's quote

...Be very aware, the company has no precise customer service information..

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Product or Service Quality
1.4
(86 reviews)
1.6
(673 reviews)
Reviewer's quote

Why would I pay them not to provide a service? If I've paid for my own insurance and have provided them proof of insurance, then they should lower my monthly payment to reflect the fact that I don't need them to hold my insurance payment in escrow. They certainly shouldn't CHARGE ME to have them...

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Reliability
1.3
(79 reviews)
1.6
(617 reviews)
Reviewer's quote

My house burned down in November. I sent in my claim check in April, they applied the funds to the wrong loan even though I wrote the information with the check. They have had $420,000 of my money and I can not get reimbursed for my $17,500 bill that I paid out of pocket to have the rubble from my...

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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money

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Website
1.7
(77 reviews)
2
(630 reviews)
Reviewer's quote

-Flagstars poor website design times you out before you can read the docs. They want you to use the site for documents to be uploaded to transfer but has limited memory. I sent too many docs for it to handle on the first submission and it did not notify me that I was over its capacity and it did...

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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Flagstar Bank and Chase Bank Pros and Cons

Pros
  • Old mortgage company
  • You can pay online
  • Still looking for one
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Horrible customer service
  • Unethical practices
  • Uneducated and condescending customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Flagstar Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days

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5

He looked the check number up an found out that itโ€™s not a areal check

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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Flagstar Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

My house burned down in November. I sent in my claim check in April, they applied the funds to the wrong loan even...

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1

November 2014 we opened an Amazon rewards chase account. After a few days of us using it, our account was cancelled due...

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1

I work for a very well know Insurance Company and had some dealing with Flagstar Bank for the first time this month. My...

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1

FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...

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Flagstar Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

My home burned down and I had to give my entire insurance check to Flagstar to rebuild. They lost the money by placing...

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No votes

Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...

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1

My mortgage was transferred/sold to Flagstar Bank and I have not been impressed at all. They wanted to CHARGE ME nearly...

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No votes

Just waiting on my new card to arrive.. I talked to customer service a day or so ago n he said my new card is on the...

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