PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Chase Bank

Flagstar Bank and Chase Bank Overview

Total reviews
360
1633
Company responses
0
0
Issues resolved
1
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1273 reviews more than Flagstar Bank received since Dec 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Flagstar Bank customer support team and Chase Bank customer service.

Flagstar Bank and Chase Bank Consumer Ratings

Rank
107 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
96 in category
98 in category
Staff
97 in category
90 in category
Product or Service Quality
67 in category
37 in category

According to consumer ratings and reviews, Chase Bank ranks 16 points higher in the Banks category than Flagstar Bank. People gave Flagstar Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Chase Bank has a higher rating than Chase Bank. Regarding Product or Service Quality criterion, consumers gave Flagstar Bank 1.4 stars and it is 69% greater than other in category. Chase Bank however was rated 1.6 stars and it is 83% greater than other in category.

Flagstar Bank and Chase Bank Rating Details

Customer service
1.3 (69 reviews)
1.3 (450 reviews)
Reviewer's quote

Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check...

Nicole H

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Staff
1.4 (60 reviews)
1.4 (325 reviews)
Reviewer's quote

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar increasing our house payment almost $500 WITHOUT SO MUCH AS A LETTER or an email. This bank is among the worst among all mortgage lenders. As a 100% disabled veteran we are entitled to a...

Steven W

..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...

PissedConsumer1445824
Product or Service Quality
1.4 (59 reviews)
1.6 (381 reviews)
Reviewer's quote

Our mortgage was sold to this supposedly bank but they are a credit and collection service. They sent man with plain clothes and just a runner to our home with an unsealed envelope that on the outside said Confidential but was not sealed so that meant he or anyone else could see what was inside...

PissedConsumer1742940

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

Flagstar Bank and Chase Bank Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Flagstar Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Flagstar Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Flagstar Bank and Chase Bank Latest Reviews

Recent published reviews
1

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar...

Read all 360 reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

Flagstar Bank and Chase Bank Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (102 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (16 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)