PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Flagstar Bank

Chase Bank and Flagstar Bank Overview

Total reviews 1755 370
Company responses 0 0
Issues resolved 9 1

Chase Bank and Flagstar Bank Consumer Ratings

Rank
101 out of 739 in Banks category
121 out of 739 in Banks category
Customer service
No votes
96 in category
Product or Service Quality
No votes
71 in category
Website
No votes
86 in category
Reliability
No votes
78 in category

Chase Bank and Flagstar Bank Rating Details

Customer service
No votes
1.3 (76 reviews)
Reviewer's quote

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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...They do not know the meaning of customer service..

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Product or Service Quality
No votes
1.4 (67 reviews)
Reviewer's quote

I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Website
No votes
1.8 (57 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

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Reliability
No votes
1.3 (59 reviews)
Reviewer's quote

I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most persons. Why would I be automatically be turned down for a sapphire card after chase bank said I was pre approved. I have never filed bankruptcy, never been late with a payment to...

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Really in these economically hardship times This bank [Flagstar] CANNOT put forbearance repayments onto the back end of the loan? HOW VERY GREEDY!

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Chase Bank and Flagstar Bank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with

Chase Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

He looked the check number up an found out that it’s not a areal check

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Chase Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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Chase Bank and Flagstar Bank Latest Reviews

Recent published reviews
1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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No votes

I am staying in Hawaii for a week but my card is decline

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1

I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most...

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No votes

Hi! I went to a online work from home site promising to send fliers for you to mail from home.I have so far received 1...

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Chase Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (17 reviews)