PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Flagstar Bank

Chase Bank and Flagstar Bank Overview

Total reviews 1781 372
Company responses 0 0
Issues resolved 9 1

Chase Bank and Flagstar Bank Consumer Ratings

Rank
110 out of 704 in Banks category
129 out of 704 in Banks category
Customer service
107 in category
98 in category
Product or Service Quality
55 in category
78 in category
Website
56 in category
91 in category
Reliability
70 in category
84 in category

Chase Bank and Flagstar Bank Rating Details

Customer service
1.3 (530 reviews)
1.3 (77 reviews)
Reviewer's quote

...After countless calls to Chase customer service and being forwarded from dept. to dept. , I was told I needed to go to a branch to present my identification...

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...They do not know the meaning of customer service..

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Product or Service Quality
1.6 (465 reviews)
1.4 (68 reviews)
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Website
2 (418 reviews)
1.8 (58 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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-Flagstars poor website design times you out before you can read the docs. They want you to use the site for documents to be uploaded to transfer but has limited memory. I sent too many docs for it to handle on the first submission and it did not notify me that I was over its capacity and it did...

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Reliability
1.4 (386 reviews)
1.3 (61 reviews)
Reviewer's quote

INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT

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As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

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Chase Bank and Flagstar Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with

Chase Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

He looked the check number up an found out that it’s not a areal check

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Chase Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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Chase Bank and Flagstar Bank Latest Reviews

Recent published reviews
No votes

Tried to withdraw and my maximum withdraw exceeded?? How?

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1

Flagstar Mortgage Loan Review
Our two mortgage loans with Flagstar were a six-month nightmare to process.
Our first big mi...

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No votes

After several years of being a loyal customer I was shocked when I had a really poor customer experience. I was told by...

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1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

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Chase Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (136 reviews)
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)