PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Flagstar Bank

Chase Bank and Flagstar Bank Overview

Total reviews
1629
356
Company responses
0
0
Issues resolved
6
1

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1273 reviews more than Flagstar Bank received since Dec 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chase Bank customer support team and Flagstar Bank customer service.

Chase Bank and Flagstar Bank Consumer Ratings

Rank
87 out of 1027 in Banks category
105 out of 1027 in Banks category
Customer service
94 in category
91 in category
Product or Service Quality
36 in category
65 in category
Website
42 in category
74 in category

According to consumer ratings and reviews, Chase Bank ranks 18 points higher in the Banks category than Flagstar Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 119 points higher than the worst rated brand in this category. At the same time, Flagstar Bank was rated 1.3 stars for Customer service criterion in this category and it is 122 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Flagstar Bank. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 80% greater than other in category. Flagstar Bank however was rated 1.8 stars and it is 65% greater than other in category.

Chase Bank and Flagstar Bank Rating Details

Customer service
1.3 (448 reviews)
1.3 (68 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check...

Nicole H
Product or Service Quality
1.6 (379 reviews)
1.4 (57 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

...Their customer service SUCKS! You will talk to five different people with five different answers and in the end, there will be NO RESOLUTION. DO NOT, under any circumstances, go with Flagstar Bank for a mortgage. Read the article: https://www...

Sandra F
Website
2.1 (349 reviews)
1.8 (48 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

Flagstar bought my home mortgage loan from Freedom in 2018. They claim they had an insurance shortage, then in 2019 they attempted to pay taxes on my property even though I already paid. They added a $369.00 shortage fee, late fees and a tax shortage escrow account to my payments. I pay my own...

Daniel M

Chase Bank and Flagstar Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Online banking
  • Old mortgage company
  • Mortgage side of company
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service

Chase Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

Chase Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

Chase Bank and Flagstar Bank Latest Reviews

Recent published reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews
1

Flagstar bought my home mortgage loan from Freedom in 2018. They claim they had an insurance shortage, then in 2019...

Read all 356 reviews

Chase Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Flagstar Bank Mortgage (98 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (15 reviews)