PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Premier Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Premier Bank
Chase Bank

First Premier Bank and Chase Bank Overview

Total reviews
172
1633
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1461 reviews more than First Premier Bank received since Jan 24, 2008.

First Premier Bank and Chase Bank Consumer Ratings

Rank
67 out of 921 in Banks category
91 out of 921 in Banks category
Customer service
53 in category
98 in category
Reliability
50 in category
55 in category
Website
98 in category
45 in category

According to consumer ratings and reviews, First Premier Bank ranks 24 points higher in the Banks category than Chase Bank. People gave First Premier Bank 1.6 stars for Customer service criterion in Banks category and it is 161 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Chase Bank has a higher rating than Chase Bank. Regarding Website criterion, consumers gave First Premier Bank 1.6 stars and it is 54% greater than other in category. Chase Bank however was rated 2 stars and it is 79% greater than other in category.

First Premier Bank and Chase Bank Rating Details

Customer service
1.6 (45 reviews)
1.3 (450 reviews)
Reviewer's quote

A year ago I called customer service and asked for a credit line increase and was told no because I hadn't been a customer long enough. About 3 months later I received a notice in my consumer portal congratulating me for being such a good customer and letting me know that I am now eligible for an...

Amy N

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Reliability
1.4 (42 reviews)
1.4 (312 reviews)
Reviewer's quote

Why cant I just talk to a person I dont have the card havent got it in the mail cant give the last 4 numbers on the card because I have no idea what they are

Jailine

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY TRULEY DONT DO THERE JOB

PissedConsumer1753326
Website
1.6 (42 reviews)
2 (351 reviews)
Reviewer's quote

...It would make a lot more sense to have a website that would take my payment..

Tenleigh

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

First Premier Bank and Chase Bank Pros and Cons

Pros
  • Opportunity to establish credit
  • Having a card for my credit if id have got into my account
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Customer service
  • Predatory lending practices
  • Payment policies
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

First Premier Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

VERY POLITE AND VERY UNDERSTANDING AND HELPFUL Got to the problem on hand

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

First Premier Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I don't use this card much due to high interest rate. I just got a new bill from them in which they tacked on 72.69 in...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

First Premier Bank and Chase Bank Latest Reviews

Recent published reviews
1

Why cant I just talk to a person I dont have the card havent got it in the mail cant give the last 4 numbers on the...

Read all 172 reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

First Premier Bank and Chase Bank Products and Services

Most reviewed product and services
  • First Premier Bank Credit Card (70 reviews)
  • First Premier Bank Account (29 reviews)
  • First Premier Bank Customer Care (7 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)