PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Premier Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Premier Bank
Chase Bank

First Premier Bank and Chase Bank Overview

Total reviews 180 1768
Company responses 0 0
Issues resolved 0 9

First Premier Bank and Chase Bank Consumer Ratings

Rank
86 out of 748 in Banks category
108 out of 748 in Banks category
Customer service
72 in category
109 in category
Website
119 in category
59 in category
Reliability
65 in category
69 in category
Product or Service Quality
61 in category
54 in category

First Premier Bank and Chase Bank Rating Details

Customer service
1.5 (49 reviews)
1.3 (525 reviews)
Reviewer's quote

...I sent them a letter telling them about their poor customer service along with my unused new card. I also demanded they send me my initial deposit. I do not trust this company and I would not reccommend they if so asked..

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Website
1.6 (45 reviews)
2 (415 reviews)
Reviewer's quote

...It would make a lot more sense to have a website that would take my payment..

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
1.4 (45 reviews)
1.4 (382 reviews)
Reviewer's quote

I have not been able to contact them I have tried to call its a revolving door of I need a card number please hit said number and back around to that. You never get a live person to handle a collection or billing issue .

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I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

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Product or Service Quality
1.5 (42 reviews)
1.6 (459 reviews)
Reviewer's quote

Great customer service issue resolved in 2 min..

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..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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First Premier Bank and Chase Bank Pros and Cons

Pros
  • Opportunity to establish credit
  • Having a card for my credit if id have got into my account
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Customer service
  • Payment policies
  • Predatory lending practices
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

First Premier Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

VERY POLITE AND VERY UNDERSTANDING AND HELPFUL Got to the problem on hand

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I have been in hospital 05/17 I'm now in nursing home

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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First Premier Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I don't use this card much due to high interest rate. I just got a new bill from them in which they tacked on 72.69 in...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Premier First is a joke, I lost my card and hadn't been receiving my statements... I called 5 different numbers...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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First Premier Bank and Chase Bank Latest Reviews

Recent published reviews
2.2

Went on my phone to check my balance in my checking and was shocked. 5 unauthorized amounts taken from my account.

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No votes

two charges we did not make and there is no place to cancel them. I would like if you could cancel them since we do not...

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No votes

Gave payments now I have late fees of $30 now my balance is $10!!!!!

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No votes

I don't have. A Chase Bank credit card

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First Premier Bank and Chase Bank Products and Services

Most reviewed product and services
  • First Premier Bank Credit Card (74 reviews)
  • First Premier Bank Card Replacement (1 review)
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)