PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fifth Third Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fifth Third Bank
Chase Bank

Fifth Third Bank and Chase Bank Overview

Total reviews 599 1769
Company responses 0 0
Issues resolved 2 9

Fifth Third Bank and Chase Bank Consumer Ratings

Rank
110 out of 750 in Banks category
109 out of 750 in Banks category
Customer service
97 in category
107 in category
Product or Service Quality
63 in category
54 in category
Reliability
80 in category
69 in category
Website
104 in category
58 in category

Fifth Third Bank and Chase Bank Rating Details

Customer service
1.3 (208 reviews)
1.3 (525 reviews)
Reviewer's quote

...I called 2 days ago ; finally spoke to DENICIA, in Customer Service, after 1/2 hour wait. She told me she would have a Supervisor call me back to handle my complaint. Today, after waiting 2 days, I called again, waited for 15 min...

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
1.5 (181 reviews)
1.6 (459 reviews)
Reviewer's quote

Since they did nothing I played detective -contacted seller- got a return authorization and sent defective product back I sent Fifth Third Bank the USPS tracker Number for their records They ignore it charged the bill back to me and started charging service fees They also sent my file to credit...

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..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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Reliability
1.3 (165 reviews)
1.4 (382 reviews)
Reviewer's quote

I call the 800 number on the back of my card and I can never reach a live person. It have me to put in my son or account number, then my 4 letter pin, then tells me by card is blocked, then the phone disconnect, What is wrong 5/3rd ? Then I go online and I have to go thru all your 800 numbers until...

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I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

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Website
1.7 (159 reviews)
2 (415 reviews)
Reviewer's quote

They blocked me from the website when I wouldn't agree to their radical contract amendment. They already tricked me by postponing a refund they owe me for 3 years. Also if you want a Mastercard from them don't bother...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Fifth Third Bank and Chase Bank Pros and Cons

Pros
  • Customer service
  • Nice people at local branch
  • That i stood my ground
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Awful customer service
  • Fees
  • Dont value their customers like they should
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Fifth Third Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Fifth Third Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Fifth Third Bank and Chase Bank Latest Reviews

Recent published reviews
1

I refer to my old account #79284****..
I closed the above account over the phone on 11/19/2019 and withdrew all funds by...

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No votes

I work nights I owed 77 dollars to my account Tuesday afternoon I was told if a deposit was put in before 11 am you...

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1

No word from fifth third back regarding the check that has NOT been posted to my loan

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No votes

two charges we did not make and there is no place to cancel them. I would like if you could cancel them since we do not...

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Fifth Third Bank and Chase Bank Products and Services

Most reviewed product and services
  • Fifth Third Bank Loan (82 reviews)
  • Fifth Third Bank Checking Account (81 reviews)
  • Fifth Third Bank Banking Service (36 reviews)
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)