PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fifth Third Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fifth Third Bank
Chase Bank

Fifth Third Bank and Chase Bank Overview

Total reviews
571
1727
Company responses
0
0
Issues resolved
2
9

Fifth Third Bank and Chase Bank Consumer Ratings

Rank
92 out of 719 in Banks category
91 out of 719 in Banks category
Customer service
90 in category
100 in category
Product or Service Quality
62 in category
44 in category
Reliability
78 in category
70 in category
Website
103 in category
54 in category

Fifth Third Bank and Chase Bank Rating Details

Customer service
1.3 (189 reviews)
1.2 (502 reviews)
Reviewer's quote

...Terrible customer service and a poor representation Ms. Santana!..

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...Web not secure wanted a little bit of customer service . Well Chase has and gets a zero thank you..

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Product or Service Quality
1.4 (166 reviews)
1.6 (434 reviews)
Reviewer's quote

Their customer service is the worst, highly unprofessional and rude. It's like their management hand picked mentally challenged and retarded personal who can not answer a simple question, don't even try asking them to do some minor banking. They got me so frustrated and mad with their stupidity...

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...I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help. I think the retailer pushed back on Chase because they didn't want to eat the big charge-back and Chase is trying to push this back on me...

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Reliability
1.3 (148 reviews)
1.3 (358 reviews)
Reviewer's quote

I was behind on some of my payments and the people collecting were meaner then a bunch of rattle snakes just getting woke up or scared. When I asked to speak to a manager they said they didn't have to transfer me to a manager. The only reason, I went with them was because they were the company that...

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In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it mind you, but the fraud department was not made aware of the resolution and simply froze my account without warning. After several hours waiting on the phone they keep pointing...

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Website
1.6 (148 reviews)
2 (394 reviews)
Reviewer's quote

They blocked me from the website when I wouldn't agree to their radical contract amendment. They already tricked me by postponing a refund they owe me for 3 years. Also if you want a Mastercard from them don't bother...

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Fifth Third Bank and Chase Bank Pros and Cons

Pros
  • Customer service
  • That i stood my ground
  • Nice people at local branch
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Awful customer service
  • Fees
  • Dont value their customers like they should
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Fifth Third Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Fifth Third Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Fifth Third Bank and Chase Bank Latest Reviews

Recent published reviews
1

I was behind on some of my payments and the people collecting were meaner then a bunch of rattle snakes just getting...

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1.6

When asked to simply mail a customer a copy for fraud purposes of the customer due to unavailability of good secure web...

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2

Am always locked out of mobile app or never can get my info threw person

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No votes

Always giving customers the around about there money

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Fifth Third Bank and Chase Bank Products and Services

Most reviewed product and services
  • Fifth Third Bank Account (89 reviews)
  • Fifth Third Bank Loan (82 reviews)
  • Fifth Third Bank Checking Account (78 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (199 reviews)
  • Chase Bank Mortgage (167 reviews)