PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Commerce Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Commerce Bank
Chase Bank

Commerce Bank and Chase Bank Overview

Total reviews 124 1759
Company responses 0 0
Issues resolved 1 9

Commerce Bank and Chase Bank Consumer Ratings

Rank
119 out of 742 in Banks category
105 out of 742 in Banks category
Customer service
90 in category
91 in category
Product or Service Quality
78 in category
44 in category
Website
65 in category
53 in category
Additional Fees
88 in category
46 in category

Commerce Bank and Chase Bank Rating Details

Customer service
1.3 (48 reviews)
1.3 (521 reviews)
Reviewer's quote

Customer Service number is not very helpful, as every question has to be transferred around to another rep to be addressed by a so called specialist. This bank is also horrible about putting crap fees on checking and savings accounts and they generally view their customers as objects to simply mine...

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
1.3 (44 reviews)
1.6 (455 reviews)
Reviewer's quote

This is the letter I sent to Customer Service after a terrible experience with their employees. Hello Customer Service department: I would like to let you know that I went to your branch office located on 3000 W 6th St. Lawrence, Kansas 660** ** minutes before closing on10/11, (2:32 - 2:35pm ish)...

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When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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Website
2 (40 reviews)
2 (411 reviews)
Reviewer's quote

...On their website, they go further regarding their commitment to getting to know their customer by saying; “What worries them. What dreams inspire them. Then we work together to help them find the financial solutions that truly make a difference in their lives...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Additional Fees
1.3 (39 reviews)
1.5 (351 reviews)
Reviewer's quote

...00 in fees in a 2 year period. I have never in my 63 years of life every put money into a savings account and lost money. Unbelievable!! They said it was dormant..

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...20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical..

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Commerce Bank and Chase Bank Pros and Cons

Pros
  • Near home
  • Lots of branches
  • How the used to operate
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Bogus fees
  • Untrained employees to treat clients
  • Poor customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Commerce Bank and Chase Bank Most Positive Reviews

Top rated reviews
3.9

i ask for info. and they delivered it quickly

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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3.7

We have been customers here for 15+ years. Soon we will be pulling our service from this bank. 3 MONTHS ago there were...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Commerce Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

March 9, 2015
I made a normal checking deposit with the ATM on location 922 Walnut St. KCMO 64106. When I deposited my...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

had account for 8 years to transfer funds to my commerce credit card only. In the fall they snuck in some statement-...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Commerce Bank and Chase Bank Latest Reviews

Recent published reviews
1

Tellers are very rude and lazy. They took money off my card that I didn't get. Asked about it in person was treated...

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2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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1

Commerce bank is a scam and they take advantage of students. They charge you for withdrawing money from THEIR ATMS. Had...

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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Commerce Bank and Chase Bank Products and Services

Most reviewed product and services
  • Commerce Bank Deposit (10 reviews)
  • Commerce Bank Checking Account (8 reviews)
  • Commerce Bank Online Banking (7 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)