PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Comerica Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Comerica Bank

Chase Bank and Comerica Bank Overview

Total reviews 1758 195
Company responses 0 0
Issues resolved 9 0

Chase Bank and Comerica Bank Consumer Ratings

Rank
103 out of 740 in Banks category
60 out of 740 in Banks category
Customer service
106 in category
56 in category
Product or Service Quality
45 in category
33 in category
Website
68 in category
91 in category
Reliability
71 in category
31 in category

Chase Bank and Comerica Bank Rating Details

Customer service
1.2 (518 reviews)
1.5 (63 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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...I have tried to call your Customer Service but it hung up. Please answer urgently. Regards, App-Accessory Corp..

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Product or Service Quality
1.5 (453 reviews)
1.8 (53 reviews)
Reviewer's quote

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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...Direct Express card to transfer funds was not made available to me ? Upon attempting to acquire information , l was disconnected as the minute l waited to hopefully speak to a service person , was tolong of a hold time --- very poor and unacceptable. In mine or anyone's time of need..

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Website
2 (409 reviews)
1.7 (51 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...I can't even access their website. Comerica is no better because when I inquire about the DirectExpress system I'm shuttled off to a system that is inoperable. And to top it off I cannot access my money...

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Reliability
1.3 (376 reviews)
1.7 (54 reviews)
Reviewer's quote

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual review. We spent over an hour for this meeting and half way through the meeting I had the urged to use the restroom and when I stepped out of the office to ask a banker to open...

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I received a check through your bank and when I called to verify the check you bank teller would not help me.so that being said I will never bank with you and if anyone ask about your bank I will steer them to another bank instead of yours.

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Chase Bank and Comerica Bank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Nice when i opened account
  • Responsiveness
  • How nice they were when i opened the account
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • No one is helping me
  • Customer services

Chase Bank and Comerica Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I check my balance everyday and had $560.00 withdrawn from my account on a Saturday was frustrating. I called the 800...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

I have tried to stop the illegal money drain but can get no help from you. You just continue to profit by my changing...

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Chase Bank and Comerica Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I have a US Direct Express Debit Card with the Coamerica Bank which is where my Social Security checks were direct-depos...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

I work for a small business (as defined by the banking industry). We have had an account with Comerica for over 20...

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Chase Bank and Comerica Bank Latest Reviews

Recent published reviews
3.2

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual...

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No votes

My card Ben hatched so therefore money been taking off my carx

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1

So I have had an Amazon Prime credit card through Chase for approximately 7 years. In all that time I have never been...

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No votes

Somebody been taking money off my card so I'm guessing my card been hatched but I already declined the card but is it...

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Chase Bank and Comerica Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Comerica Bank Account (30 reviews)
  • Comerica Bank Customer Care (30 reviews)
  • Comerica Bank Banking Service (12 reviews)