PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Comerica Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Comerica Bank

Chase Bank and Comerica Bank Overview

Total reviews
1629
118
Company responses
0
0
Issues resolved
6
0

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1511 reviews more than Comerica Bank received since Jul 13, 2008.

Chase Bank and Comerica Bank Consumer Ratings

Rank
87 out of 1028 in Banks category
53 out of 1028 in Banks category
Customer service
94 in category
67 in category
Product or Service Quality
36 in category
28 in category
Website
41 in category
70 in category

According to consumer ratings and reviews, Comerica Bank ranks 34 points higher in the Banks category than Chase Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 119 points higher than the worst rated brand in this category. At the same time, Comerica Bank was rated 1.4 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Comerica Bank has a higher rating than Chase Bank. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. Comerica Bank however was rated 1.8 stars and it is 67% greater than other in category.

Chase Bank and Comerica Bank Rating Details

Customer service
1.3 (448 reviews)
1.4 (45 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

...is the most terrible customer service I have ever received. And why I should have to pay to speak with a human being is deplorable. Please tell me which US government department I can write or email to to express my dissatisfaction with you institution..

Arthur Y
Product or Service Quality
1.6 (379 reviews)
1.8 (38 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344

too much bad to list on them - amazon screwed up by taking immideatly threw the pinless debit after 3 exact same orders were taken, direct said there was a hold that was removed, and amazon got it all (158.40 x 3 = $475.20), amazon says they made sure i was credited back - bank says it was never...

Kristy
Website
2.1 (349 reviews)
1.8 (39 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

too much bad to list on them

Kristy

Chase Bank and Comerica Bank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Online banking
  • Responsiveness
  • Nice when i opened account
  • Cant get live agent
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Customer services
  • No one is helping me

Chase Bank and Comerica Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

I check my balance everyday and had $560.00 withdrawn from my account on a Saturday was frustrating. I called the 800...

Chase Bank and Comerica Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

I have a US Direct Express Debit Card with the Coamerica Bank which is where my Social Security checks were direct-depos...

Chase Bank and Comerica Bank Latest Reviews

Recent published reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

I didn’t know I went over my limit and I wasn’t notified

Read all 118 reviews

Chase Bank and Comerica Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Comerica Bank Customer Care (28 reviews)
  • Comerica Bank Account (23 reviews)
  • Comerica Bank Checking Account (2 reviews)