PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citizens Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citizens Bank
Chase Bank

Citizens Bank and Chase Bank Overview

Total reviews
Company responses
Issues resolved

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1431 reviews more than Citizens Bank received since Jan 22, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Citizens Bank customer support team than with Chase Bank customer service.

Citizens Bank and Chase Bank Consumer Ratings

89 out of 1027 in Banks category
87 out of 1027 in Banks category
Customer service
67 in category
94 in category
Product or Service Quality
53 in category
36 in category
68 in category
87 in category

According to consumer ratings and reviews, Chase Bank ranks 2 points higher in the Banks category than Citizens Bank. People gave Citizens Bank 1.4 stars for Customer service criterion in Banks category and it is 146 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Citizens Bank. Regarding Staff criterion, consumers gave Citizens Bank 1.6 stars and it is 68% greater than other in category. Chase Bank however was rated 1.4 stars and it is 59% greater than other in category.

Citizens Bank and Chase Bank Rating Details

Customer service
1.4 (92 reviews)
1.3 (448 reviews)
Reviewer's quote

...Worse customer service I have ever seen. Can't understand how they have my money and info and payment has not been processed for 18 days. NIGHTMARE!!!...

Anne N

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

Product or Service Quality
1.4 (82 reviews)
1.6 (379 reviews)
Reviewer's quote

...They used to be good but the last year and a half has been horrible with mistakes and bad customer service..

Marc C

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

1.6 (79 reviews)
1.4 (323 reviews)
Reviewer's quote

...A real bank would have staff to take your money and wouldn't charge a fee to do so. Most banks don't scoff at large sums. Citizens One does! ..


..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...


Citizens Bank and Chase Bank Pros and Cons

  • Hours open
  • Friendly tellers
  • Going to cancel tomorrow
  • Convenience
  • Having atms everywhere
  • Online banking
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Citizens Bank and Chase Bank Most Positive Reviews

Top rated reviews

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...


awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Citizens Bank and Chase Bank Most Critical Reviews

Lowest rated reviews

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...


As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Citizens Bank and Chase Bank Latest Reviews

Recent published reviews

Citizens Bank is on the corner of Treadaway and Industrial Blvd. in Abilene, Tx. I work in the building across the...

Read all 198 reviews

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

Citizens Bank and Chase Bank Products and Services

Most reviewed product and services
  • Citizens Bank Account (34 reviews)
  • Citizens Bank Customer Care (23 reviews)
  • Citizens Bank Checking Account (23 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)