PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citizens Bank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citizens Bank
Chase Bank

Citizens Bank and Chase Bank Overview

Total reviews 217 1758
Company responses 0 0
Issues resolved 3 9

Citizens Bank and Chase Bank Consumer Ratings

Rank
105 out of 740 in Banks category
103 out of 740 in Banks category
Customer service
70 in category
107 in category
Product or Service Quality
63 in category
45 in category
Website
71 in category
68 in category
Diversity of Products or Services
76 in category
66 in category

Citizens Bank and Chase Bank Rating Details

Customer service
1.4 (102 reviews)
1.2 (518 reviews)
Reviewer's quote

I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
1.4 (90 reviews)
1.5 (453 reviews)
Reviewer's quote

Hi I am citizen bank last 10 years But now I have lost of problems With service by branch to much With branch in Crafton,Pa,15205 All staff is bad no service and just for Dep thay take more than 30 minutes You know 5 people are working and That service is bad for me..

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The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Website
1.9 (85 reviews)
2 (409 reviews)
Reviewer's quote

...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Diversity of Products or Services
1.8 (80 reviews)
1.9 (343 reviews)
Reviewer's quote

I was disputing these charges for unsatisfactory services and products. Since customer service lacks the ability to listen and follow instructions they decided to file the dispute for authorized/unauthorized charges. That must have been done a I hung up the phone and was told it would take 7-10...

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...So in short I have started looking for a bank, that has bankers that you can talk to and who actually cares about me as a customer, and has services I want when I want them ..

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Citizens Bank and Chase Bank Pros and Cons

Pros
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Citizens Bank and Chase Bank Most Positive Reviews

Top rated reviews
5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Citizens Bank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Citizens Bank and Chase Bank Latest Reviews

Recent published reviews
No votes

It's been almost a month our conversation by phone to request a new card citizen bank you said that
you will send it to m...

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3.2

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual...

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1

Hi
I am citizen bank last 10 years
But now I have lost of problems
With service by branch to much
With branch in Crafton,Pa,...

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1

So I have had an Amazon Prime credit card through Chase for approximately 7 years. In all that time I have never been...

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Citizens Bank and Chase Bank Products and Services

Most reviewed product and services
  • Citizens Bank Account (36 reviews)
  • Citizens Bank Customer Care (27 reviews)
  • Citizens Bank Checking Account (23 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)