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Citizens Bank

1.5
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 187 TOTAL REVIEWS
Rank
76 out of 650
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:46
  • ISSUES RESOLVED
    0%
Top Products and Services
1
33 reviews
1.3
23 reviews
1.4
23 reviews

Chase Bank

1.5
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1574 TOTAL REVIEWS
Rank
74 out of 650
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    514
  • SUCCESSFUL
    85%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    21%
Top Products and Services
1.4
223 reviews
1.4
190 reviews
1.5
166 reviews

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ShinyLeopardCat376
#1659557

I have my mortgage, and subsequently opened checking and savings, with Chase and have had nothing but good things to say about them. I shopped around for a mortgage with local mortgage lenders, big national banks, credit unions, local banks, all over the place.

Chase was matched by only one other lender in rate, but had far superior customer service, hence my decision to go with Chase for my mortgage. And as stated above, my experience was so good with them, I moved all my banking to them. On the other hand, I had an auto loan with Citizens. I've already written a thorough review of my experience with Citizens.

If you would like to read further, see this link. https://citizens-bank.pissedconsumer.com/incompetent-and-poor-online-banking-201903081488310.html

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