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Chase Bank
Citizens Bank

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Chase Bank

Chase Bank

1.5
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1617 TOTAL REVIEWS
Rank
82 out of 1013
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Additional Fees
Statistics of Customer Service Calls
  • TOTAL CALLS
    640
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    21%
Top Products and Services
1.4
225 reviews
1.4
191 reviews
1.5
166 reviews
Citizens Bank

Citizens Bank

1.5
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 195 TOTAL REVIEWS
Rank
84 out of 1013
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Additional Fees
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:46
  • ISSUES RESOLVED
    0%
Top Products and Services
1
34 reviews
1.3
23 reviews
1.6
23 reviews

How would you compare Chase Bank vs Citizens Bank?

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ShinyLeopardCat376
#1659557

I have my mortgage, and subsequently opened checking and savings, with Chase and have had nothing but good things to say about them. I shopped around for a mortgage with local mortgage lenders, big national banks, credit unions, local banks, all over the place.

Chase was matched by only one other lender in rate, but had far superior customer service, hence my decision to go with Chase for my mortgage. And as stated above, my experience was so good with them, I moved all my banking to them. On the other hand, I had an auto loan with Citizens. I've already written a thorough review of my experience with Citizens.

If you would like to read further, see this link. https://citizens-bank.pissedconsumer.com/incompetent-and-poor-online-banking-201903081488310.html

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