PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Citizens Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Citizens Bank

Chase Bank and Citizens Bank Overview

Total reviews 1758 217
Company responses 0 0
Issues resolved 9 3

Chase Bank and Citizens Bank Consumer Ratings

Rank
103 out of 740 in Banks category
105 out of 740 in Banks category
Customer service
106 in category
No votes
Product or Service Quality
45 in category
No votes
Website
68 in category
No votes
Reliability
71 in category
No votes

Chase Bank and Citizens Bank Rating Details

Customer service
1.2 (518 reviews)
No votes
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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I lost a credit card, as in physically lost it, but had the credit card number and the credit card customer service number. I called the number, multiple times over three days, but could not get through. The phone response system just gave a message about the Coronavirus...

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Product or Service Quality
1.5 (453 reviews)
No votes
Reviewer's quote

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Hi I am citizen bank last 10 years But now I have lost of problems With service by branch to much With branch in Crafton,Pa,15205 All staff is bad no service and just for Dep thay take more than 30 minutes You know 5 people are working and That service is bad for me..

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Website
2 (409 reviews)
No votes
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...

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Reliability
1.3 (376 reviews)
No votes
Reviewer's quote

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual review. We spent over an hour for this meeting and half way through the meeting I had the urged to use the restroom and when I stepped out of the office to ask a banker to open...

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I have had my account for many years. I lived in MA and moved to AZ. I called customer service to change my address and phone number. I was told I needed to go to the branch to do this. I repeatedly told them I was in AZ and couldn't do that...DUH !. So here I am in AZ and unable to log into my...

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Chase Bank and Citizens Bank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • Friendly tellers
  • Hours open
  • Going to cancel tomorrow
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems

Chase Bank and Citizens Bank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

I've been with citizens for years i've gotten nothing but amazing customer service from them. I think alot of you...

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Chase Bank and Citizens Bank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

Sign up for app and wanted payment taken out of checking on the 15th since mortgage is on the 1st. First payment on the...

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Chase Bank and Citizens Bank Latest Reviews

Recent published reviews
3.2

This past Wed. afternoon when my wife and I had a meeting with our Private Client Financial advisor for our semi-annual...

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No votes

It's been almost a month our conversation by phone to request a new card citizen bank you said that
you will send it to m...

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1

So I have had an Amazon Prime credit card through Chase for approximately 7 years. In all that time I have never been...

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1

Hi
I am citizen bank last 10 years
But now I have lost of problems
With service by branch to much
With branch in Crafton,Pa,...

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Chase Bank and Citizens Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Citizens Bank Account (36 reviews)
  • Citizens Bank Customer Care (27 reviews)
  • Citizens Bank Checking Account (23 reviews)