PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Citizens Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Citizens Bank

Chase Bank and Citizens Bank Overview

Total reviews
Company responses
Issues resolved

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1431 reviews more than Citizens Bank received since Jan 22, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Citizens Bank customer support team than with Chase Bank customer service.

Chase Bank and Citizens Bank Consumer Ratings

87 out of 1028 in Banks category
89 out of 1028 in Banks category
Customer service
94 in category
66 in category
Product or Service Quality
36 in category
53 in category
41 in category
60 in category

According to consumer ratings and reviews, Chase Bank ranks 2 points higher in the Banks category than Citizens Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 119 points higher than the worst rated brand in this category. At the same time, Citizens Bank was rated 1.4 stars for Customer service criterion in this category and it is 147 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Citizens Bank. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. Citizens Bank however was rated 2 stars and it is 72% greater than other in category.

Chase Bank and Citizens Bank Rating Details

Customer service
1.3 (448 reviews)
1.4 (92 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..


...Worse customer service I have ever seen. Can't understand how they have my money and info and payment has not been processed for 18 days. NIGHTMARE!!!...

Anne N
Product or Service Quality
1.6 (379 reviews)
1.4 (82 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...


...They used to be good but the last year and a half has been horrible with mistakes and bad customer service..

Marc C
2.1 (349 reviews)
2 (80 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...The Zelle website says that I can use their service internationally as long as the sending and receiving banks are in the U. S. Zelle says there is a specialized version of Zelle for Citizens...


Chase Bank and Citizens Bank Pros and Cons

  • Convenience
  • Having atms everywhere
  • Online banking
  • Hours open
  • Friendly tellers
  • Going to cancel tomorrow
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Nobody knows whats going on
  • Will not fix problems

Chase Bank and Citizens Bank Most Positive Reviews

Top rated reviews

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...


Ive been a client of citizens for about 6 years now. I love it. They are friendly, and always willing to help. With...

Chase Bank and Citizens Bank Most Critical Reviews

Lowest rated reviews

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...


Had a Carloan which we recd monthly notices via mail and Pd. Online. Last 6 mos. Of loan, statements weren't sent...

Chase Bank and Citizens Bank Latest Reviews

Recent published reviews

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

Citizens Bank is on the corner of Treadaway and Industrial Blvd. in Abilene, Tx. I work in the building across the...

Read all 198 reviews

Chase Bank and Citizens Bank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Citizens Bank Account (34 reviews)
  • Citizens Bank Customer Care (23 reviews)
  • Citizens Bank Checking Account (23 reviews)