PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citicards and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citicards
Chase Bank

Citicards and Chase Bank Overview

Total reviews
253
1724
Company responses
0
0
Issues resolved
2
9

Citicards and Chase Bank Consumer Ratings

Rank
36 out of 200 in Cards category
91 out of 718 in Banks category
Customer service
34 in category
101 in category
Product or Service Quality
26 in category
42 in category
Reliability
23 in category
71 in category
Website
20 in category
54 in category

Citicards and Chase Bank Rating Details

Customer service
1.4 (84 reviews)
1.2 (501 reviews)
Reviewer's quote

For three days, I have called customer service, in an effort to make a bank transfer, for at least a dozen times I have been told there is heavy call activity and asked to call back. I would appreciate the opportunity to wait my turn, or my number taken and called when it comes my turn, as is the...

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...I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help. I think the retailer pushed back on Chase because they didn't want to eat the big charge-back and Chase is trying to push this back on me...

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Product or Service Quality
1.5 (75 reviews)
1.6 (433 reviews)
Reviewer's quote

...I held onto phone service for 3 hours today with no response or result contact me immediately. get..

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There was no explanation and no further assistance at the bank, stating they cannot sit on the phone with customer service to learn more information. I have spent 3 hours on the phone attempting to talk with someone who could help me, only to finally learn that the estate services for checking...

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Reliability
1.5 (70 reviews)
1.3 (357 reviews)
Reviewer's quote

I received a credit for $4672. from a travel agent for a cancelled trip. It was issued on May 10, 2010. They have given me a partial credit after many calls and a complaint to the Credit Consumer protection people. They claim that since I have another dispute that they have given me a conditional...

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In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it mind you, but the fraud department was not made aware of the resolution and simply froze my account without warning. After several hours waiting on the phone they keep pointing...

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Website
1.8 (70 reviews)
2 (393 reviews)
Reviewer's quote

I then tried the same number with no success at talking to a real person so I got on line and accessed their website and went to a live chat. I explained the problem and that I would like to have the late fee refunded. I also told them about the problem of not being able to talk to a real person...

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Citicards and Chase Bank Pros and Cons

Pros
  • Points
  • Rewards
  • Offer of 50000 aa miles
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Worst customer service ever
  • Handling of charge dispute
  • Level of help
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Citicards and Chase Bank Most Positive Reviews

Top rated reviews
5

Made a payment on my credit card. This was a helpful tool.

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I have received a new replacement card and activated it. I failed to get the replacement card for my wife Lorna L Davel...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Citicards and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I called citicards for a cash advance on my card. (customer for 7years, never a late payment, and paid in full most...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I have (had) a Citicard Dividend card to earn 1% on all purchases and 5% on quarterly specific items, which weren't...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Citicards and Chase Bank Latest Reviews

Recent published reviews
1

I received a credit for $4672. from a travel agent for a cancelled trip. It was issued on May 10, 2010. They have given...

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1

Warning! Chase Bank will charge you for fraudulent purchases made on your account. Beware! Take your business...

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No votes

Im prompted to enter account number that I dont have and SS not found since I dont have an account with Citicard but...

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1.7

In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it...

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Citicards and Chase Bank Products and Services

Most reviewed product and services
  • Citicards Credit Card (62 reviews)
  • Citicards Account (47 reviews)
  • Citicards Customer Care (29 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (199 reviews)
  • Chase Bank Mortgage (167 reviews)