PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citicards and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citicards
Chase Bank

Citicards and Chase Bank Overview

Total reviews
230
1633
Company responses
0
0
Issues resolved
1
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1403 reviews more than Citicards received since Apr 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Citicards customer support team and Chase Bank customer service.

Citicards and Chase Bank Consumer Ratings

Rank
27 out of 359 in Cards category
91 out of 921 in Banks category
Customer service
29 in category
97 in category
Product or Service Quality
22 in category
36 in category
Website
19 in category
46 in category

Citicards and Chase Bank Rating Details

Customer service
1.4 (69 reviews)
1.3 (450 reviews)
Reviewer's quote

She couldn’t help me so she transferred me to customer service who transferred me to their manager Richard, who transferred me to his manager Eric -each time I had to explain from the very beginning what the problem was and how I was asking for it to be resolved. Everyone I spoke with at this point...

Jason D

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Product or Service Quality
1.5 (62 reviews)
1.6 (381 reviews)
Reviewer's quote

...I spoke with varying rude and unhelpful customer service representatives as well as supervisors. I was declined because I had previously obtained a different CitiCards credit card within the last 48 months. The promotion was entirely different from this one...

PissedConsumer1718169

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Website
1.8 (58 reviews)
2 (351 reviews)
Reviewer's quote

I then tried the same number with no success at talking to a real person so I got on line and accessed their website and went to a live chat. I explained the problem and that I would like to have the late fee refunded. I also told them about the problem of not being able to talk to a real person...

Verneda

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

Citicards and Chase Bank Pros and Cons

Pros
  • Points
  • Offer of 50000 aa miles
  • Great card to have
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Worst customer service ever
  • Handling of charge dispute
  • Level of help
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Citicards and Chase Bank Most Positive Reviews

Top rated reviews
5

Made a payment on my credit card. This was a helpful tool.

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Citicards and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I called citicards for a cash advance on my card. (customer for 7years, never a late payment, and paid in full most...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Citicards and Chase Bank Latest Reviews

Recent published reviews
1.8

Was a customer for nearly 20 years. One random day, I woke up and they had autodrafted my entire credit card balance...

Read all 230 reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

Citicards and Chase Bank Products and Services

Most reviewed product and services
  • Citicards Credit Card (57 reviews)
  • Citicards Account (46 reviews)
  • Citicards Customer Care (28 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)