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  • 6 ISSUES RESOLVED
  • 1473 TOTAL REVIEWS
  • $4.3M CLAIMED LOSSES
  • $12.4K AVERAGE LOSS
1.5
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Having atms everywhere 4
  • Convenience 4
  • Internet 3
  • When chase cared about customers 2
  • Online banking 2

Customers don't like

  • Poor customer service62
  • Unethical business practices18
  • Customer Service Representatives6
  • Rude customer service4
  • Unresponsive customer service3
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Citicards

Cards
  • 1 ISSUES RESOLVED
  • 183 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.5
Customer service
Website
Staff
Reliability
Diversity of Products or Services
  • Points 2
  • Offer of 50000 aa miles 2
  • First customer service person 2 month ago 1
  • Costco offers 1

Customers don't like

  • Handling of charge dispute4
  • Level of help3
  • I hate them bad customer service3
  • Worst customer service ever2
  • Spent over 4 hours on phone trying to get assistance2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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