PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Citibank and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Citibank
Chase Bank

Citibank and Chase Bank Overview

Total reviews 811 2368
Company responses 0 0
Issues resolved 18 16

Citibank and Chase Bank Consumer Ratings

Rank
247 out of 1245 in Banks category
190 out of 1245 in Banks category
Customer service
238 in category
217 in category
Product or Service Quality
217 in category
160 in category
Reliability
205 in category
161 in category
Website
216 in category
139 in category

Citibank and Chase Bank Rating Details

Customer service
1.3
(337 reviews)
1.4
(775 reviews)
Reviewer's quote

How seriously can you take a company whose customer service reps work from home in the Philippines and there are chickens in the background. What kind of major financial institution starves old people and has chickens running around crowing in the background. Citibank could have easily given me the...

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Product or Service Quality
1.4
(286 reviews)
1.6
(673 reviews)
Reviewer's quote

The teller stated they couldn't do anything at the bank and advised me to call customer service. However, customer service told me that neither the representative nor the supervisor could help and that I should see someone at the bank, giving me the runaround. During my visits to the bank, they...

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Reliability
1.4
(275 reviews)
1.6
(617 reviews)
Reviewer's quote

Poor Service. My requests were consistently unfulfilled, culminating in dire consequences. On two occasions, my account was inexplicably blocked without prior notification, leaving me unable to fulfill my rental obligations. This forced me to resort to borrowing from acquaintances to avoid...

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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money

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Website
1.7
(263 reviews)
2
(630 reviews)
Reviewer's quote

...One would think easy, file a dispute since there is no tracking number provided from the merchant as required per the seller's website and the $40. 00 overnight shipping on my receipt from the online merchant. If you think the dispute department can handle this simple dispute you are mistaken...

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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Citibank and Chase Bank Pros and Cons

Pros
  • When they used to keep their word
  • Politeness of staff
  • No pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Poor service
  • Customer sercive
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Citibank and Chase Bank Most Positive Reviews

Top rated reviews
5

I came across an old credit card which I had not ever activated with my ex-husbands name attached to it; Seechand...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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5

They answered my questions about a check I was sent under my maiden name and was very helpful in answering my question....

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Citibank and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Opened an account with Citibank with Minimum deposit of 15K back in July 16th. Maintained the funds for 6 months now,...

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1

Good Afternoon
My experience with customer service to resolve the releasing of my checking acountant monies was a traves...

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1

opened a citi priority checking account bank over the phone for $50,000 which would pay a $500 bonus after 90 days.the...

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1

Chase bank people just ripped me off by charging me unwanted over draft fees n for no reason they can do any thing this...

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Citibank and Chase Bank Latest Reviews

Recent published reviews
1

How seriously can you take a company whose customer service reps work from home in the Philippines and there are...

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No votes

Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...

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No votes

I am a senior citizen on a fixed income, and I recently experienced a troubling incident with Citibank that I feel compe...

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1

FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...

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