PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Citibank

Chase Bank and Citibank Overview

Total reviews 1759 492
Company responses 0 0
Issues resolved 9 6

Chase Bank and Citibank Consumer Ratings

Rank
105 out of 744 in Banks category
121 out of 744 in Banks category
Customer service
89 in category
97 in category
Product or Service Quality
43 in category
84 in category
Website
53 in category
90 in category
Reliability
60 in category
77 in category

Chase Bank and Citibank Rating Details

Customer service
1.3 (521 reviews)
1.2 (191 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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...CAPITALONE HAS 24-7 customer service, and citi gets routed 1st to phillipines and only upon request do you get a U. S. rep...

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Product or Service Quality
1.6 (455 reviews)
1.3 (156 reviews)
Reviewer's quote

When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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Dear Sir/Mam, I have made a purchase from Flipkart on Aug18th, However due to pandemic situations they couldn't deliver the product and they cancelled the product. I have done the transaction from my Citi bank account, which I closed on Sept 8th. When I contacted Flipkart for the refund money ,...

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Website
2 (411 reviews)
1.7 (145 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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I ordered some items from a website online turns out to be a fake company that funnels money to china. They provided a tracking number and mailed me an empty package that was the size of a letter the object i ordered was atleast 50lbs. The company ruled in favor of the fraudulent company that...

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Reliability
1.4 (378 reviews)
1.3 (147 reviews)
Reviewer's quote

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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My alerts stopped working last June. I have called their support team at least 5 times and they have no resolution. They dont have a clue how to fix it and they said they were going to write a ticket for a resolution, I think its crap and they hope I give up and stop calling.

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Chase Bank and Citibank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • When they used to keep their word
  • Politeness of staff
  • Card color
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Unhelpfullness
  • Customer sercive

Chase Bank and Citibank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Chase Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Chase Bank and Citibank Latest Reviews

Recent published reviews
2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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2.1

My alerts stopped working last June. I have called their support team at least 5 times and they have no resolution....

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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1

I deposited 15K in savings and checking accounts and was supposed to get a $400 bonus. Of course after leaving the...

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Chase Bank and Citibank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)
  • Citibank Credit Card (82 reviews)
  • Citibank Checking Account (28 reviews)
  • Citibank Banking Service (17 reviews)