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Chase Bank
Citibank

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Chase Bank

Chase Bank

1.5
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1617 TOTAL REVIEWS
Rank
82 out of 1014
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    642
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    21%
Top Products and Services
1.4
225 reviews
1.4
191 reviews
1.5
166 reviews
Citibank

Citibank

1.4
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 426 TOTAL REVIEWS
Rank
97 out of 1014
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    13
  • SUCCESSFUL
    69%
  • AVG CALL DURATION
    06:44
  • ISSUES RESOLVED
    0%
Top Products and Services
1.3
88 reviews
1.2
72 reviews
1.3
51 reviews

How would you compare Chase Bank vs Citibank?

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EtherealPrawn341
#1709798

Chase executive office actually contacted me promptly, nonetheless, they disowned any responsibility fairly quickly.....so not helpful overall. Citi 'executive office' have been mostly uncontactable, I received very limited contact and whenever I try to return a call they are never available.

They never provide information about anything they are doing. Totally unsatisfactory customer service.

Anonymous
#1352351

years ago the big banks used to market bait and switch, now its bait and misinform so the bank can use your money and then find an excuse not to live up to the terms of the contract.

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