PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Citibank

Chase Bank and Citibank Overview

Total reviews
1633
433
Company responses
0
0
Issues resolved
6
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 1200 reviews more than Citibank received since Dec 12, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Citibank customer support team than with Chase Bank customer service.

Chase Bank and Citibank Consumer Ratings

Rank
91 out of 921 in Banks category
104 out of 921 in Banks category
Customer service
99 in category
102 in category
Product or Service Quality
37 in category
80 in category
Website
47 in category
76 in category

According to consumer ratings and reviews, Chase Bank ranks 13 points higher in the Banks category than Citibank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 115 points higher than the worst rated brand in this category. At the same time, Citibank was rated 1.2 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Citibank. Regarding Website criterion, consumers gave Chase Bank 2 stars and it is 78% greater than other in category. Citibank however was rated 1.8 stars and it is 64% greater than other in category.

Chase Bank and Citibank Rating Details

Customer service
1.3 (450 reviews)
1.2 (155 reviews)
Reviewer's quote

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle

...and needed a reset so, from the website, I went through the process of verifying my identity (note to anyone who ignores my advice to not become a future customer--remembering your security word is *the* most important part of this process, so write it down and keep up with it). Their user name/password retrieval page...

Chris S
Product or Service Quality
1.6 (381 reviews)
1.3 (129 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

Good Day--This is an active complaint within CitiBank with a case number #81203291 filed within Customer Service Chat by a CitiBank Employee with the name Barry #ID N2088 that reflected the reality that my family was wrongly denied the 40,000 miles even though there was a confirmation given to us...

Carl T
Website
2 (351 reviews)
1.8 (123 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...Increasingly recently, I get "not available" or "please try later" when I try to use the website. When I log on, among the various web steps shown lightning fast (or not) in the lower left corner of the screen is "waiting for facebook". No one can or is willing to tell me what this is about and why...

Torrell

Chase Bank and Citibank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Website
  • When they used to keep their word
  • Politeness of staff
  • Access of customer support through web site
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Unhelpfullness
  • Disdain for middle class

Chase Bank and Citibank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

Chase Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

Chase Bank and Citibank Latest Reviews

Recent published reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews
1

I opened a Citi gold banking account. The process of opening the account seemed drawn out and convoluted. Once opening...

Read all 433 reviews

Chase Bank and Citibank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Citibank Account (89 reviews)
  • Citibank Credit Card (76 reviews)
  • Citibank Customer Care (53 reviews)