PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Citibank

Chase Bank and Citibank Overview

Total reviews 1781 513
Company responses 0 0
Issues resolved 9 6

Chase Bank and Citibank Consumer Ratings

Rank
110 out of 692 in Banks category
152 out of 692 in Banks category
Customer service
104 in category
No votes
Product or Service Quality
55 in category
No votes
Website
57 in category
No votes
Reliability
69 in category
No votes

Chase Bank and Citibank Rating Details

Customer service
1.3 (530 reviews)
No votes
Reviewer's quote

...After countless calls to Chase customer service and being forwarded from dept. to dept. , I was told I needed to go to a branch to present my identification...

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Poor customer service -- unable to explain clearly the issue at hand and created more confusion..

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Product or Service Quality
1.6 (465 reviews)
No votes
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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I called Customer Service and they told me there is nothing they can do Automatic 14 day hold I use ZELLE all the time to transfer money to my spouse who is working and cannot have access to me walking into building which under COVID 19 restrictions. This is a simple verification process They...

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Website
2 (418 reviews)
No votes
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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call several times because their website said call or chat about updated programs for people facing hardships, all they do is transfer you to person to person never answering your questions until you get so pissed off you hang up. Tried chatting online but no you cant do that they tell you to call..

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Reliability
1.4 (386 reviews)
No votes
Reviewer's quote

INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT

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Money fraudulently transferred from my account (at a different bank) from someone using a Citibank account. Spent an hour on hold, hung up, called their fraud phone # and no one ever answered that number either. Same recording at all phone #'s. No physical branches anywhere to be found. I will...

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Chase Bank and Citibank Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • When they used to keep their word
  • Politeness of staff
  • Friendly personnel
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Unhelpfullness
  • Customer sercive

Chase Bank and Citibank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Chase Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Chase Bank and Citibank Latest Reviews

Recent published reviews
No votes

Tried to withdraw and my maximum withdraw exceeded?? How?

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1

call several times because their website said call or chat about updated programs for people facing hardships, all they...

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No votes

After several years of being a loyal customer I was shocked when I had a really poor customer experience. I was told by...

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1

Poor customer service -- unable to explain clearly the issue at hand and created more confusion.

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Chase Bank and Citibank Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (136 reviews)
  • Citibank Credit Card (84 reviews)
  • Citibank Checking Account (30 reviews)
  • Citibank Banking Service (17 reviews)