PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank

Chase Bank and Citibank Overview

Total reviews
Company responses
Issues resolved

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1200 reviews more than Citibank received since Dec 12, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Citibank customer support team than with Chase Bank customer service.

Chase Bank and Citibank Consumer Ratings

87 out of 1027 in Banks category
104 out of 1027 in Banks category
Customer service
95 in category
96 in category
Product or Service Quality
36 in category
80 in category
41 in category
73 in category

According to consumer ratings and reviews, Chase Bank ranks 17 points higher in the Banks category than Citibank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, Citibank was rated 1.2 stars for Customer service criterion in this category and it is 117 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Citibank. Regarding Website criterion, consumers gave Chase Bank 2.1 stars and it is 81% greater than other in category. Citibank however was rated 1.8 stars and it is 66% greater than other in category.

Chase Bank and Citibank Rating Details

Customer service
1.3 (448 reviews)
1.2 (154 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..


...and needed a reset so, from the website, I went through the process of verifying my identity (note to anyone who ignores my advice to not become a future customer--remembering your security word is *the* most important part of this process, so write it down and keep up with it). Their user name/password retrieval page...

Chris S
Product or Service Quality
1.6 (379 reviews)
1.3 (129 reviews)
Reviewer's quote

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...


...If the representatives of a company cannot fix the issues then who will? very bad service and very unsatified. No wonder why this not the top bank yet. I am closing my accounts..

nitheesh p
2.1 (349 reviews)
1.8 (123 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...Increasingly recently, I get "not available" or "please try later" when I try to use the website. When I log on, among the various web steps shown lightning fast (or not) in the lower left corner of the screen is "waiting for facebook". No one can or is willing to tell me what this is about and why...


Chase Bank and Citibank Pros and Cons

  • Convenience
  • Having atms everywhere
  • Online banking
  • When they used to keep their word
  • Politeness of staff
  • Access of customer support through web site
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Unhelpfullness
  • Disdain for middle class

Chase Bank and Citibank Most Positive Reviews

Top rated reviews

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...


So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

Chase Bank and Citibank Most Critical Reviews

Lowest rated reviews

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...


I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

Chase Bank and Citibank Latest Reviews

Recent published reviews

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

Despicable company! Do not under any circumstances apply for credit with this creditor. We applied for credit to...

Read all 429 reviews

Chase Bank and Citibank Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Citibank Account (88 reviews)
  • Citibank Credit Card (74 reviews)
  • Citibank Customer Care (53 reviews)