PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Citibank

Chase Bank and Citibank Overview

Total reviews
1727
472
Company responses
0
0
Issues resolved
9
6

Chase Bank and Citibank Consumer Ratings

Rank
91 out of 719 in Banks category
109 out of 719 in Banks category
Customer service
100 in category
107 in category
Product or Service Quality
44 in category
89 in category
Website
54 in category
87 in category
Reliability
70 in category
77 in category

Chase Bank and Citibank Rating Details

Customer service
1.2 (502 reviews)
1.2 (178 reviews)
Reviewer's quote

...Web not secure wanted a little bit of customer service . Well Chase has and gets a zero thank you..

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...I can't get no satisfaction from customer service they keep hanging up on me. Ur customer service all told me different stories about what was going on with my account. Ive got $15221...

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Product or Service Quality
1.6 (434 reviews)
1.3 (145 reviews)
Reviewer's quote

...I have spoken with the fraud department, the payments department, customer service and collections. Every department refuses to help. I think the retailer pushed back on Chase because they didn't want to eat the big charge-back and Chase is trying to push this back on me...

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...I called their local branch here and the just tell you to call the service number which hangs up on you! I can't do my taxes without these statements. THIS BANK IS AN ABSOLUTE JOKE!!!..

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Website
2 (394 reviews)
1.7 (135 reviews)
Reviewer's quote

I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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I forgot my password and needed a reset so, from the website, I went through the process of verifying my identity (note to anyone who ignores my advice to not become a future customer--remembering your security word is *the* most important part of this process, so write it down and keep up with...

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Reliability
1.3 (358 reviews)
1.3 (134 reviews)
Reviewer's quote

In spite of pretending to care for their customer, Chase froze my account a month after having an issue, and fixed it mind you, but the fraud department was not made aware of the resolution and simply froze my account without warning. After several hours waiting on the phone they keep pointing...

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They decreased my credit limit on a card during the pandemic. I had taken out a business loan right when all this happened so it lowered my credit score. I called told them the reason and nothing. I will close my account and never use them again.I wasnt using the card they lowered it enough so when...

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Chase Bank and Citibank Pros and Cons

Pros
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
  • When they used to keep their word
  • Politeness of staff
  • Access of customer support through web site
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • Unhelpfullness
  • Disdain for middle class

Chase Bank and Citibank Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Chase Bank and Citibank Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Chase Bank and Citibank Latest Reviews

Recent published reviews
1.6

When asked to simply mail a customer a copy for fraud purposes of the customer due to unavailability of good secure web...

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No votes

I have a Citibank account and I sat up autopay years ago to make payments. Other than increasing the limit via the...

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No votes

Always giving customers the around about there money

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No votes

My name is Nalukenge Teddy. I made money transfer three weeks now at Eco bank South Sudan. They debited my account on...

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Chase Bank and Citibank Products and Services

Most reviewed product and services
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (199 reviews)
  • Chase Bank Mortgage (167 reviews)
  • Citibank Account (94 reviews)
  • Citibank Credit Card (81 reviews)
  • Citibank Customer Care (55 reviews)