PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Auto Group and Westlake Financial Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Auto Group
Westlake Financial Services

Chase Auto Group and Westlake Financial Services Overview

Total reviews 12 542
Company responses 0 0
Issues resolved 0 1

Chase Auto Group and Westlake Financial Services Consumer Ratings

Rank
625 out of 4505 in Dealers category
376 out of 1895 in Financial Services category
Website
686 in category
272 in category
Customer service
251 in category
251 in category
Product or Service Quality
296 in category
211 in category
Interest Rate
181 in category
166 in category

Chase Auto Group and Westlake Financial Services Rating Details

Website
2 (4 reviews)
1.4 (120 reviews)
Reviewer's quote

...Even their website is shut down now. If anyone has a similar problem , Ive spoken to an attorney. Let me know how you got your title or money back..

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I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

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Customer service
2.3 (3 reviews)
1.2 (115 reviews)
Reviewer's quote

...Great service. Really good service. I am impressed..

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Where do I start? This company has the rudest customer service ever. They hide behind their so-called policies and will not clarify your payments and speak in circles . They dont contact you when they take the vehicle...

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Product or Service Quality
2.3 (3 reviews)
1.3 (119 reviews)
Reviewer's quote

Horrible experience. . You may go at your own risk !!! Just test drive before you buy and make sure u go with a professional mechanic.. I bought a car and its been repair after repair. I call them and they put me on hold and the call drops. The owner is nice but the staff is too rude to deal...

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Ive been sending my title 10 active duty orders to these people since October of 2018 to receive my SCRA (Service member Civil Relief Act) which would bring my interests rate from 20. 09% down to 6. 00%...

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Interest Rate
3 (2 reviews)
1.3 (124 reviews)
Reviewer's quote

No items

very rude customer service, too much interest rate. I would not recommend this company to anyone! ..

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Chase Auto Group and Westlake Financial Services Pros and Cons

Pros
No votes
  • I dont
  • Gave me an auto loan
  • How they help me when i needed it
Cons
No votes
  • Customer service
  • Unwilling to help customers
  • Shady business practices

Chase Auto Group and Westlake Financial Services Most Positive Reviews

Top rated reviews
4.8

I like a lot. Great service. Really good service. I am impressed

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5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

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No votes
5

LikeI was very pleased with the service if Van N. Today. He was very helpful and understanding

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Chase Auto Group and Westlake Financial Services Most Critical Reviews

Lowest rated reviews
1

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

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1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

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1

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the...

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1

Applied for a loan not knowing what a shady business this place was! We got our first bill 2 days before it was due, I...

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Chase Auto Group and Westlake Financial Services Latest Reviews

Recent published reviews
1

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

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No votes

Can't reach anyone by any of the phone numbers listed.

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No votes

I bought a car from these guys last week and love my ride, it had a few minor issues but those were fixed when pointed...

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3.3

I purchased my SUV in mid June 2020 in Nevada at an establishment hat has stores in almost every state. And it still...

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Chase Auto Group and Westlake Financial Services Products and Services

Most reviewed product and services
No votes
  • Westlake Financial Services Loan (183 reviews)
  • Westlake Financial Services Auto Loan (56 reviews)
  • Westlake Financial Services Credit Report (3 reviews)