PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Chase Auto Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Chase Auto Group

Wells Fargo Dealer Services and Chase Auto Group Overview

Total reviews 459 12
Company responses 0 0
Issues resolved 3 0

Wells Fargo Dealer Services and Chase Auto Group Consumer Ratings

Rank
391 out of 2287 in Financial Services category
602 out of 4367 in Dealers category
Customer service
285 in category
254 in category
Website
315 in category
649 in category
Product or Service Quality
229 in category
290 in category
Interest Rate
135 in category
168 in category

Wells Fargo Dealer Services and Chase Auto Group Rating Details

Customer service
1.3 (161 reviews)
2.3 (3 reviews)
Reviewer's quote

Their customer service sounds great like they are actually trying to help but they aren't. they lie to your face when they say they did something. I called and requested a copy of my title be faxed to me never got it and was told it was faxed...

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...Great service. Really good service. I am impressed..

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Website
1.6 (137 reviews)
2 (4 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

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...Even their website is shut down now. If anyone has a similar problem , Ive spoken to an attorney. Let me know how you got your title or money back..

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Product or Service Quality
1.4 (134 reviews)
2.3 (3 reviews)
Reviewer's quote

Try to connect dealer service for car payment . Could not be able to sign in . Wells fargo gave out wrong ID username back longtime ago and have nothing to do with user ID for dealer services...

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Horrible experience. . You may go at your own risk !!! Just test drive before you buy and make sure u go with a professional mechanic.. I bought a car and its been repair after repair. I call them and they put me on hold and the call drops. The owner is nice but the staff is too rude to deal...

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Interest Rate
1.7 (131 reviews)
3 (2 reviews)
Reviewer's quote

...yes they got me good with a high interest rate. I have called and spoke to a represtative to get my payment date moved. I explained that only get paid on the 1st...

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No items

Wells Fargo Dealer Services and Chase Auto Group Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
No votes
Cons
  • Customer service
  • Incompetent staff
  • Poor management of account
No votes

Wells Fargo Dealer Services and Chase Auto Group Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

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4.8

I like a lot. Great service. Really good service. I am impressed

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5

hi my name is the dwonn brown I was away on the road and really found out that my girl Marshay West late on her...

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No votes

Wells Fargo Dealer Services and Chase Auto Group Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

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1

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

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1

I was making on time payments for 3 years. I do all my banking online and when 1 payment I made in March was returned...

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1

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the...

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Wells Fargo Dealer Services and Chase Auto Group Latest Reviews

Recent published reviews
No votes

GOOD MORNING,
I AM TRYING TO RECIEVE DOCUMENTATION OF THE 2018 CHARGE OFF ACCOUNT FOR A HYUNDAI SONATA PURCHASED IN 2018....

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1

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

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No votes

Why do you still have my car title after years of being paid off? I've contacted a lawyer to try to resolve...

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No votes

I bought a car from these guys last week and love my ride, it had a few minor issues but those were fixed when pointed...

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