PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Chase Auto Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Chase Auto Group

Wells Fargo Dealer Services and Chase Auto Group Overview

Total reviews 453 12
Company responses 0 0
Issues resolved 3 0

Wells Fargo Dealer Services and Chase Auto Group Consumer Ratings

Rank
356 out of 1921 in Financial Services category
631 out of 4539 in Dealers category
Customer service
262 in category
256 in category
Website
281 in category
699 in category
Product or Service Quality
210 in category
299 in category
Interest Rate
126 in category
183 in category

Wells Fargo Dealer Services and Chase Auto Group Rating Details

Customer service
1.3 (161 reviews)
2.3 (3 reviews)
Reviewer's quote

Their customer service sounds great like they are actually trying to help but they aren't. they lie to your face when they say they did something. I called and requested a copy of my title be faxed to me never got it and was told it was faxed...

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...Great service. Really good service. I am impressed..

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Website
1.6 (136 reviews)
2 (4 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

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...Even their website is shut down now. If anyone has a similar problem , Ive spoken to an attorney. Let me know how you got your title or money back..

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Product or Service Quality
1.4 (134 reviews)
2.3 (3 reviews)
Reviewer's quote

Try to connect dealer service for car payment . Could not be able to sign in . Wells fargo gave out wrong ID username back longtime ago and have nothing to do with user ID for dealer services...

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Horrible experience. . You may go at your own risk !!! Just test drive before you buy and make sure u go with a professional mechanic.. I bought a car and its been repair after repair. I call them and they put me on hold and the call drops. The owner is nice but the staff is too rude to deal...

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Interest Rate
1.7 (130 reviews)
3 (2 reviews)
Reviewer's quote

...yes they got me good with a high interest rate. I have called and spoke to a represtative to get my payment date moved. I explained that only get paid on the 1st...

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No items

Wells Fargo Dealer Services and Chase Auto Group Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
No votes
Cons
  • Customer service
  • Incompetent staff
  • Poor management of account
No votes

Wells Fargo Dealer Services and Chase Auto Group Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

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4.8

I like a lot. Great service. Really good service. I am impressed

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5

hi my name is the dwonn brown I was away on the road and really found out that my girl Marshay West late on her...

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No votes

Wells Fargo Dealer Services and Chase Auto Group Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

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1

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

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1

I was making on time payments for 3 years. I do all my banking online and when 1 payment I made in March was returned...

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1

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the...

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Wells Fargo Dealer Services and Chase Auto Group Latest Reviews

Recent published reviews
No votes

I paid off my Chevy equinox in 2016 and my title for my car is lost so I need a lean release so I can issue a...

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1

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

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No votes

hi i had an account with you guys and im trying to get a loan but its saying that i was late 6 times in ayear for my...

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No votes

I bought a car from these guys last week and love my ride, it had a few minor issues but those were fixed when pointed...

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Wells Fargo Dealer Services and Chase Auto Group Products and Services

Most reviewed product and services
  • Wells Fargo Dealer Services Auto Loan (76 reviews)
  • Wells Fargo Dealer Services Loan (12 reviews)
  • Wells Fargo Dealer Services Auto Insurance (3 reviews)