PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Chase Auto Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Chase Auto Group

Wells Fargo Dealer Services and Chase Auto Group Overview

Total reviews
449
12
Company responses
0
0
Issues resolved
3
0

Wells Fargo Dealer Services was first mentioned on PissedConsumer on Nov 4, 2010 and since then this brand received 449 reviews. It is 437 reviews more than Chase Auto Group received since Nov 10, 2010.

Wells Fargo Dealer Services and Chase Auto Group Consumer Ratings

Rank
302 out of 2342 in Financial Services category
533 out of 5288 in Dealers category
Customer service
224 in category
226 in category
Website
248 in category
627 in category
Product or Service Quality
182 in category
266 in category

Wells Fargo Dealer Services and Chase Auto Group Rating Details

Customer service
1.3 (157 reviews)
2.3 (3 reviews)
Reviewer's quote

This company has the worst customer service. My car was totalled in a hail storm. Insurance sent a check 10 days ago to them with a 10 day payoff...

Tiffany J

...Great service. Really good service. I am impressed..

Aeisha
Website
1.6 (133 reviews)
2 (4 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J

...Even their website is shut down now. If anyone has a similar problem , Ive spoken to an attorney. Let me know how you got your title or money back..

PissedConsumer949976
Product or Service Quality
1.5 (131 reviews)
2.3 (3 reviews)
Reviewer's quote

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796

Horrible experience. . You may go at your own risk !!! Just test drive before you buy and make sure u go with a professional mechanic.. I bought a car and its been repair after repair. I call them and they put me on hold and the call drops. The owner is nice but the staff is too rude to deal...

Lonzie

Wells Fargo Dealer Services and Chase Auto Group Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
No votes
Cons
  • Customer service
  • Poor management of account
  • Incompetent staff
No votes

Wells Fargo Dealer Services and Chase Auto Group Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

4.8

I like a lot. Great service. Really good service. I am impressed

Wells Fargo Dealer Services and Chase Auto Group Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

1

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

Wells Fargo Dealer Services and Chase Auto Group Latest Reviews

Recent published reviews
1

Became widow and couldn't get VA to issue renewal of car because title was he and I not he and/or I. After over a month...

Read all 449 reviews
1

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

Read all 12 reviews

Wells Fargo Dealer Services and Chase Auto Group Products and Services

Most reviewed product and services
  • Wells Fargo Dealer Services Auto Loan (72 reviews)
  • Wells Fargo Dealer Services Customer Care (61 reviews)
  • Wells Fargo Dealer Services Loan (13 reviews)