Chase Auto Group vs Wells Fargo Dealer Services: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Auto Group and Wells Fargo Dealer Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Chase Auto Group

2.0

Wells Fargo Dealer Services

1.4

Chase Auto Group

Wells Fargo Dealer Services

Chase Auto Group and Wells Fargo Dealer Services Overview

Total reviews

447

Company responses

Issues resolved

Wells Fargo Dealer Services was first mentioned on PissedConsumer on Nov 4, 2010 and since then this brand received 447 reviews. It is 435 reviews more than Chase Auto Group received since Nov 10, 2010.

Chase Auto Group and Wells Fargo Dealer Services Consumer Ratings

Rank

528 out of 5349 in Dealers category

301 out of 2601 in Financial Services category

Website

613 in category

244 in category

Customer service

222 in category

230 in category

Staff

301 in category

225 in category

Chase Auto Group and Wells Fargo Dealer Services Rating Details

Website

2 (4 reviews)

1.5 (132 reviews)

Reviewer's quote

...Even their website is shut down now. If anyone has a similar problem , Ive spoken to an attorney. Let me know how you got your title or money back..

PissedConsumer949976

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J

Customer service

2.3 (3 reviews)

1.3 (156 reviews)

Reviewer's quote

...Great service. Really good service. I am impressed..

Aeisha

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796

Staff

2.3 (3 reviews)

1.3 (113 reviews)

Reviewer's quote

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the stupidest people I've ever met. The car broke down within 1 month. The Diamond warranty is a joke. They want you to take you car to after-market fix-it shops instead of reputable...

PissedConsumer662031

Most incompetent rude staff. They call you the day after your do date and harass you every couple of hours..

PissedConsumer793389

Chase Auto Group and Wells Fargo Dealer Services Pros and Cons

Pros

No votes

Phone representatives
Was never happy but need the vehicle
Repo

Cons

No votes

Customer service
Poor management of account
Incompetent staff

Chase Auto Group and Wells Fargo Dealer Services Most Positive Reviews

Top rated reviews

4.8

I like a lot. Great service. Really good service. I am impressed

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

Chase Auto Group and Wells Fargo Dealer Services Most Critical Reviews

Lowest rated reviews

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

Chase Auto Group and Wells Fargo Dealer Services Latest Reviews

Recent published reviews

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

Read all 12 reviews

I'm not pissed. I just want some information. Two weeks ago, I spoke with a lady who said she was going to mail my car...

Read all 447 reviews

Chase Auto Group and Wells Fargo Dealer Services Products and Services

Most reviewed product and services

No votes

Wells Fargo Dealer Services Auto Loan (71 reviews)
Wells Fargo Dealer Services Customer Care (61 reviews)
Wells Fargo Dealer Services Loan (13 reviews)

How would you compare Chase Auto Group vs Wells Fargo Dealer Services?

Customer service

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Anonymous Anonymous Dec 08, 2018 #1609504

Stay away from Wells Fargo Dealer Services. Poor service customer service is terrible.

Open a case which is now on the 4th case with them which is still not resolved. I’m advising you do not take a loan with Wells Fargo Dealer Service.

Chase would be the better option. I had two loans with Chase in the past.

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