PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gateway One Lending and Chase Auto Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gateway One Lending
Chase Auto Group

Gateway One Lending and Chase Auto Group Overview

Total reviews
174
12
Company responses
0
0
Issues resolved
1
0

Gateway One Lending and Chase Auto Group Consumer Ratings

Rank
245 out of 1858 in Financial Services category
606 out of 4378 in Dealers category
Customer service
167 in category
249 in category
Product or Service Quality
152 in category
296 in category
Website
156 in category
682 in category
Interest Rate
106 in category
183 in category

Gateway One Lending and Chase Auto Group Rating Details

Customer service
1.6 (74 reviews)
2.3 (3 reviews)
Reviewer's quote

...Pretty *** customer service for an early pay customer..

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...Great service. Really good service. I am impressed..

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Product or Service Quality
1.7 (67 reviews)
2.3 (3 reviews)
Reviewer's quote

...I did pay as agreed never had to call customer service for anything..

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I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary tags expired. I call them and get one lie after another from Pat(so called owner), Catarina(title manager) and someone called shawn who answers the phone there. Not even sure thats...

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Website
2 (64 reviews)
2 (4 reviews)
Reviewer's quote

...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

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I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the stupidest people I've ever met. The car broke down within 1 month. The Diamond warranty is a joke. They want you to take you car to after-market fix-it shops instead of reputable...

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Interest Rate
1.8 (63 reviews)
3 (2 reviews)
Reviewer's quote

They actually gave me an interest rate just one percent above what I was trying to get and it is almost nine percent below what I am paying now, so that was a point in their favor. When they called me for my interview the lady was very polite, direct and to the point about information she needed to...

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No items

Gateway One Lending and Chase Auto Group Pros and Cons

Pros
  • Never having to talk to them
  • Financing
  • Customer serivec
No votes
Cons
  • Customer service
  • Very poor phone skills
  • Service
No votes

Gateway One Lending and Chase Auto Group Most Positive Reviews

Top rated reviews
5

You were late.... Pay ur bills

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4.8

I like a lot. Great service. Really good service. I am impressed

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5

I find it interesting that most of the complaints about this company are from people late on their bills or car...

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No votes

Gateway One Lending and Chase Auto Group Most Critical Reviews

Lowest rated reviews
1

Absolute worst customer service i have ever experienced!!!!!

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1

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

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1

My bf was going to get a loan from this company. It was all good and his quote for approval was 790 that he had to send...

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1

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the...

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Gateway One Lending and Chase Auto Group Latest Reviews

Recent published reviews
No votes

The phone is not working

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1

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

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1

Have not received title to my truck

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No votes

I bought a car from these guys last week and love my ride, it had a few minor issues but those were fixed when pointed...

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Gateway One Lending and Chase Auto Group Products and Services

Most reviewed product and services
  • Gateway One Lending Loan (38 reviews)
  • Gateway One Lending Auto Loan (33 reviews)
  • Gateway One Lending Customer Care (21 reviews)