PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Auto Group and Gateway One Lending as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Auto Group
Gateway One Lending

Chase Auto Group and Gateway One Lending Overview

Total reviews 12 176
Company responses 0 0
Issues resolved 0 1

Chase Auto Group and Gateway One Lending Consumer Ratings

Rank
625 out of 4505 in Dealers category
252 out of 1895 in Financial Services category
Website
686 in category
156 in category
Price Affordability
746 in category
166 in category
Customer service
251 in category
162 in category
Product or Service Quality
296 in category
147 in category

Chase Auto Group and Gateway One Lending Rating Details

Website
2 (4 reviews)
2 (63 reviews)
Reviewer's quote

...Even their website is shut down now. If anyone has a similar problem , Ive spoken to an attorney. Let me know how you got your title or money back..

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...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

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Price Affordability
1.7 (3 reviews)
1.7 (42 reviews)
Reviewer's quote

I like a lot. Great service. Really good service. I am impressed

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I called about getting my car registration, so I can register my car in Fl. I haven't received my registration. I keep calling and they are giving me the runaround. I just want them to send my registration to my email, so I can go to the DMV to have my car register, but they can't even get that...

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Customer service
2.3 (3 reviews)
1.6 (74 reviews)
Reviewer's quote

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the stupidest people I've ever met. The car broke down within 1 month. The Diamond warranty is a joke. They want you to take you car to after-market fix-it shops instead of reputable...

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...Pretty *** customer service for an early pay customer..

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Product or Service Quality
2.3 (3 reviews)
1.7 (66 reviews)
Reviewer's quote

Horrible experience. . You may go at your own risk !!! Just test drive before you buy and make sure u go with a professional mechanic.. I bought a car and its been repair after repair. I call them and they put me on hold and the call drops. The owner is nice but the staff is too rude to deal...

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...I did pay as agreed never had to call customer service for anything..

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Chase Auto Group and Gateway One Lending Pros and Cons

Pros
No votes
  • Never having to talk to them
  • Financing
  • Customer serivec
Cons
No votes
  • Customer service
  • Very poor phone skills
  • Service

Chase Auto Group and Gateway One Lending Most Positive Reviews

Top rated reviews
4.8

I like a lot. Great service. Really good service. I am impressed

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5

You were late.... Pay ur bills

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No votes
5

I find it interesting that most of the complaints about this company are from people late on their bills or car...

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Chase Auto Group and Gateway One Lending Most Critical Reviews

Lowest rated reviews
1

Horrible experience. . You may go at your own risk !!!

Just test drive before you buy and make sure u go with a profes...

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1

Absolute worst customer service i have ever experienced!!!!!

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1

I bought a car from Chase and my experience has been the worst car buying experience ever! Patrick and Katrina are the...

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1

My bf was going to get a loan from this company. It was all good and his quote for approval was 790 that he had to send...

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Chase Auto Group and Gateway One Lending Latest Reviews

Recent published reviews
1

I bought a car from them 2 months ago, and still havnt got a title and cant drive the car anymore after the temporary...

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No votes

Too much to explain through text

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No votes

I bought a car from these guys last week and love my ride, it had a few minor issues but those were fixed when pointed...

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No votes

Trying to get a payoff-phone number not working

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Chase Auto Group and Gateway One Lending Products and Services

Most reviewed product and services
No votes
  • Gateway One Lending Loan (38 reviews)
  • Gateway One Lending Auto Loan (35 reviews)
  • Gateway One Lending Manager (1 review)