PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Charter Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Charter Fitness

Planet Fitness and Charter Fitness Overview

Total reviews 6113 148
Company responses 0 0
Issues resolved 33 0

Planet Fitness and Charter Fitness Consumer Ratings

Rank
29 out of 332 in Fitness Centers category
74 out of 332 in Fitness Centers category
Customer service
44 in category
47 in category
Location
54 in category
90 in category
Product or Service Quality
31 in category
61 in category
Billing Practices
31 in category
65 in category

Planet Fitness and Charter Fitness Rating Details

Customer service
1.6
(2524 reviews)
1.5
(65 reviews)
Reviewer's quote

...The customer Service is beyond unprofessional, The general manager that was on duty is very unscrupulous..

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This is not customer service , let alone exceptional if your customers can not get a hold of anyone other than local club managers. This is *** poor customer service if you ask me . Its the lets make it so difficult to get a hold of someone that people just get frustrated and give up on Pursuing a...

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Location
2.9
(2231 reviews)
2.3
(60 reviews)
Reviewer's quote

...Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet. I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick...

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...The location near me closed so im not able to go in and take care of this, if you could give me a call back my number is 262960****. I would appreciate it thank you..

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Product or Service Quality
2.2
(2228 reviews)
1.9
(51 reviews)
Reviewer's quote

...I already called customer service and yet they still hung up on me. A refund would be nice. Thank you..

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...not to mention that the customer service is horrible, they have nasty *** attitudes..

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Billing Practices
1.9
(2203 reviews)
1.5
(51 reviews)
Reviewer's quote

... number, she said I would have to get it off the website and hung up - do not do business with this company- they are rude, unprofessional and have fraudulent billing practices. I will be reporting them to the BBB and filing a report, along with contacting my attorney. poor....

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I cancelled my membership 10 months ago. I went into the countryside location and cancelled in person, in writing, and also verbally confirmed with staff that my membership was cancelled. Flash forward, yesterday, I received a call from collections with a amount of 145 dollars. I have not had any...

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Planet Fitness and Charter Fitness Pros and Cons

Pros
  • Location
  • Price
  • Cheap
  • Location
  • It was affordable
  • Hydrobed
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Bad attitude of staff and unprofessionalism of the headquarters
  • Stagnant air
  • Place is messy all the time

Planet Fitness and Charter Fitness Most Positive Reviews

Top rated reviews
5

3-12-24
Dear Planet Fitness
I was not sure where to leave feedback, so I thought I would give it here and hope that you fo...

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5

I been going to the same gym over 8 2012 itโ€™s was pretty good everything, but for 2016 the things are not getting...

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5

I personally believe that YOUR privacy is up to YOU, not everyone goes into the PRIVATE Changing Rooms available to...

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4.5

the hobart gym has good and friendly employees and had to cancel my membership once due to a surgery and had NO...

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Planet Fitness and Charter Fitness Most Critical Reviews

Lowest rated reviews
1

3 payments has came out my account just this week. And I want my money back NOW

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1

Terrible management. Literally had a General Manager yelling at me over the phone after discussing the fees associated w...

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1

The club manager, by the name of Tabitha at the Clinton Twp, Michigan location was unbearably rude to me and my son....

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1

Go elsewhere for your fitness......

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Planet Fitness and Charter Fitness Latest Reviews

Recent published reviews
1

No man, whether they wear lipstick or not, should be in the womens locker room! I dont care about your inclusion...

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No votes

The price keep going up and I'm barely there! I don't understand why that maybe but to inflat equipment that's paid for...

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2.3

If you are a woman. Going into the planet fitness locker room. Youre liable to find a male in there, shaving his face...

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2

My bank had to cancel my card twice this year a d send me a new one. Charter Fitness is on auto-pay and was rejected...

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