PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Charter Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Charter Fitness

Planet Fitness and Charter Fitness Overview

Total reviews
4303
128
Company responses
0
0
Issues resolved
16
0

Planet Fitness and Charter Fitness Consumer Ratings

Rank
25 out of 400 in Fitness Centers category
40 out of 400 in Fitness Centers category
Customer service
34 in category
38 in category
Location
35 in category
65 in category
Price Affordability
20 in category
24 in category
Product or Service Quality
19 in category
45 in category

Planet Fitness and Charter Fitness Rating Details

Customer service
1.6 (1709 reviews)
1.5 (57 reviews)
Reviewer's quote

No mirror in changing rooms, no disposable eye wear for tanning beds, only about 5 ab machines and customer service is about 50% *** Got kicked out of the locker room at 5:00 am so the cleaning lady could clean. Last time I checked I was paying yall not the cleaning lady. I moved to the area and...

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...not to mention that the customer service is horrible, they have nasty *** attitudes..

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Location
3 (1546 reviews)
2.4 (51 reviews)
Reviewer's quote

I enjoy PF, my home location is always clean and staff are friendly. HOWEVER! I will be canceling my family's and my membership due to the mandatory mask policy to wear a mask WHILE exercising. This is not just ridiculous but also poses a gigantic health issue...

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...The location near me closed so im not able to go in and take care of this, if you could give me a call back my number is 2629609827. I would appreciate it thank you..

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Price Affordability
3.3 (1507 reviews)
3 (46 reviews)
Reviewer's quote

...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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Yes, its amenities are what you expect for that price. But here are some facts you might like to know: The lockers are wood, not metal, meaning they don't breath and there are no vents in them. This means that meatheads are constantly breaking the doors off, and things that carry gym odors get to...

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Product or Service Quality
2.3 (1499 reviews)
2 (47 reviews)
Reviewer's quote

...Planet fitness has literally the worst customer service of any company in the entire world..

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...Unfortunately, the Website refer customers to the local club for “Customer Service”. I also noticed that I’m not the only customer that this company has practiced such tactics on. I wish to have the unauthorized debited funds returned to my account in the amounts of $39...

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Planet Fitness and Charter Fitness Pros and Cons

Pros
  • Location
  • Price
  • Machines and tvs are good
  • Location
  • It was affordable
  • Hydrobed
Cons
  • Customer service
  • Unprofessional employee attitudes
  • Feeling like i got totally ripped off
  • Stagnant air
  • Place is messy all the time
  • Not being able to downgrade my membership

Planet Fitness and Charter Fitness Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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5

I been going to the same gym over 8 2012 it’s was pretty good everything, but for 2016 the things are not getting...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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4.5

This is a company that tells you a little when you join, but steals your money when you leave. Must pay for the month...

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Planet Fitness and Charter Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

Charter Fitness is the worst gym I have ever joined. I was harassed by one of their employees. There is no one to...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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1

Mr. Brandon Payne swear at me just for calling in Charter Fitness to check the status of my application and then hung...

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Planet Fitness and Charter Fitness Latest Reviews

Recent published reviews
No votes

I went in to workout today, and I have a condition in which I cannot wear a mask. They told me I have no choice that Im...

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1

I was told I had to cancel my membership through a letter. Im not writing a letter as I am a senior citizen and am no...

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No votes

I want to cancel my account and why is it doubling last two months the 39.00 is way to expensive

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No votes

cancelled membership 3 weeks ago still receiving bill with late charge. with virus going around fitness center closed...

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Planet Fitness and Charter Fitness Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1429 reviews)
  • Planet Fitness Customer Care (650 reviews)
  • Planet Fitness Manager (360 reviews)
  • Charter Fitness Membership (54 reviews)
  • Charter Fitness Manager (16 reviews)
  • Charter Fitness Customer Care (8 reviews)