PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Charter Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Charter Fitness

Planet Fitness and Charter Fitness Overview

Total reviews 4253 131
Company responses 0 0
Issues resolved 16 0

Planet Fitness and Charter Fitness Consumer Ratings

Rank
22 out of 375 in Fitness Centers category
49 out of 375 in Fitness Centers category
Customer service
No votes
37 in category
Location
No votes
64 in category
Price Affordability
No votes
29 in category
Product or Service Quality
No votes
44 in category

Planet Fitness and Charter Fitness Rating Details

Customer service
No votes
1.5 (59 reviews)
Reviewer's quote

Customer service phone number for Canada no where to be found . These guys should be embarrassed for their web pages ,..

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This is not customer service , let alone exceptional if your customers can not get a hold of anyone other than local club managers. This is *** poor customer service if you ask me . Its the lets make it so difficult to get a hold of someone that people just get frustrated and give up on Pursuing a...

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Location
No votes
2.4 (53 reviews)
Reviewer's quote

58 and it was a self tanning lotion instead turned my body orange, manager has product, Brittany from the Kankakee il location called and said she was sorry the girl knew nothing about the product but can do nothing cause i used it once, it was never sealed in the first place and was the last one...

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...The location near me closed so im not able to go in and take care of this, if you could give me a call back my number is 262960****. I would appreciate it thank you..

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Price Affordability
No votes
3 (47 reviews)
Reviewer's quote

...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

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Yes, its amenities are what you expect for that price. But here are some facts you might like to know: The lockers are wood, not metal, meaning they don't breath and there are no vents in them. This means that meatheads are constantly breaking the doors off, and things that carry gym odors get to...

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Product or Service Quality
No votes
2 (48 reviews)
Reviewer's quote

How do you charge a annual fee on a service that couldnt be used during the pandemic?..

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...not to mention that the customer service is horrible, they have nasty *** attitudes..

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Planet Fitness and Charter Fitness Pros and Cons

Pros
  • Location
  • Price
  • Equipment
  • Location
  • It was affordable
  • Hydrobed
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Stagnant air
  • Place is messy all the time
  • Not being able to downgrade my membership

Planet Fitness and Charter Fitness Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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5

I been going to the same gym over 8 2012 it’s was pretty good everything, but for 2016 the things are not getting...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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4.5

This is a company that tells you a little when you join, but steals your money when you leave. Must pay for the month...

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Planet Fitness and Charter Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

Charter Fitness is the worst gym I have ever joined. I was harassed by one of their employees. There is no one to...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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1

Mr. Brandon Payne swear at me just for calling in Charter Fitness to check the status of my application and then hung...

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Planet Fitness and Charter Fitness Latest Reviews

Recent published reviews
4.1

The rep was very helpful.

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1

In 2014 I signed up for Blast Fitness in Dolton, Illinois. In 2015 the gym closed down and business went out of business...

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3

I been charging $2.50 on my card few times I went to the gym and I dont know why

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No votes

Im being billed for a membership that should have been frozen during the beginning of covid

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Planet Fitness and Charter Fitness Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1402 reviews)
  • Planet Fitness Manager (353 reviews)
  • Planet Fitness Black Card Membership (139 reviews)
  • Charter Fitness Membership (54 reviews)
  • Charter Fitness Manager (17 reviews)
  • Charter Fitness Facility (6 reviews)