PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and Charter Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
Charter Fitness

Planet Fitness and Charter Fitness Overview

Total reviews
3600
122
Company responses
2
0
Issues resolved
13
0

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3600 reviews. It is 3478 reviews more than Charter Fitness received since Jan 5, 2011.

Planet Fitness and Charter Fitness Consumer Ratings

Rank
22 out of 600 in Fitness Centers category
38 out of 600 in Fitness Centers category
Customer service
26 in category
31 in category
Staff
36 in category
52 in category
Location
30 in category
61 in category

According to consumer ratings and reviews, Planet Fitness ranks 16 points higher in the Fitness Centers category than Charter Fitness. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 108 points higher than the worst rated brand in this category. At the same time, Charter Fitness was rated 1.6 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Planet Fitness has a higher rating than Charter Fitness. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 78% greater than other in category. Charter Fitness however was rated 2.5 stars and it is 54% greater than other in category.

Planet Fitness and Charter Fitness Rating Details

Customer service
1.7 (1477 reviews)
1.6 (53 reviews)
Reviewer's quote

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine

...not to mention that the customer service is horrible, they have nasty *** attitudes..

Melissa R
Staff
1.9 (1442 reviews)
1.7 (49 reviews)
Reviewer's quote

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell

...Good staff. Always have clean towels. Men's locker room, especially showers, could use some work...

PissedConsumer1129718
Location
3.1 (1347 reviews)
2.5 (47 reviews)
Reviewer's quote

Springhill, fl location refuses to cancel my membership and back billing me for services we don't even use, and won't give me there corporate information to contact there main office to complain about the way they are treating customers, please help just stop by there 30 minutes ago talk to Dante...

Amado

...The location near me closed so im not able to go in and take care of this, if you could give me a call back my number is 2629609827. I would appreciate it thank you..

Sherlene

Planet Fitness and Charter Fitness Pros and Cons

Pros
  • Location
  • Equipment
  • Price
  • Location
  • Couple of their trainers
  • Hydrobed
Cons
  • Customer service
  • Billing practices
  • Unprofessional employee attitudes
  • Employee training and certain employee attitudes
  • Customers service by manager
  • Not being able to downgrade my membership

Planet Fitness and Charter Fitness Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

5

I been going to the same gym over 8 2012 it’s was pretty good everything, but for 2016 the things are not getting...

Planet Fitness and Charter Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

1

Charter Fitness is the worst gym I have ever joined. I was harassed by one of their employees. There is no one to...

Planet Fitness and Charter Fitness Latest Reviews

Recent published reviews

Want to cancel but the club is not even open to go and cancel

Read all 3600 reviews

Just because I'm paying for regular access (weekends 7-7) I don't have access to bar code tag key entry. Weekends...

Read all 122 reviews

Planet Fitness and Charter Fitness Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1210 reviews)
  • Planet Fitness Customer Care (524 reviews)
  • Planet Fitness Manager (329 reviews)
  • Charter Fitness Membership (49 reviews)
  • Charter Fitness Manager (16 reviews)
  • Charter Fitness Customer Care (8 reviews)