PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Fitness
Planet Fitness

Charter Fitness and Planet Fitness Overview

Total reviews 129 4262
Company responses 0 0
Issues resolved 0 16

Charter Fitness and Planet Fitness Consumer Ratings

Rank
42 out of 408 in Fitness Centers category
26 out of 408 in Fitness Centers category
Customer service
36 in category
No votes
Location
66 in category
No votes
Diversity of Products or Services
70 in category
No votes
Website
63 in category
No votes

Charter Fitness and Planet Fitness Rating Details

Customer service
1.5 (58 reviews)
No votes
Reviewer's quote

This is not customer service , let alone exceptional if your customers can not get a hold of anyone other than local club managers. This is *** poor customer service if you ask me . Its the lets make it so difficult to get a hold of someone that people just get frustrated and give up on Pursuing a...

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Due to health issues with covid I was unable to come into the location to cancel my membership which, the website of my location and customer service told me was the only way to cancel my membership. When I was finally able to safely go into my location, the customer service tried to strong arm me...

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Location
2.4 (52 reviews)
No votes
Reviewer's quote

...The location near me closed so im not able to go in and take care of this, if you could give me a call back my number is 2629609827. I would appreciate it thank you..

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I'm still being charged fees and they're now being charged from a PF location I have never even been to, in the city. When I called the charge handlers, ABC, they told me they can't help me even though they confirmed it's my credit card being used, and they told me I have to deal with the gym...

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Diversity of Products or Services
1.9 (52 reviews)
No votes
Reviewer's quote

I cancelled my membership for Charter Fitness in October 2019. It is now March 2020 and they are still charging my card. They are literally stealing money from me after I followed their difficult cancellation procedure.

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...I except a refund if I can not access the services I pay for. I have been here since 6am and have not seen an employee yet..

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Website
1.8 (51 reviews)
No votes
Reviewer's quote

...Unfortunately, the Website refer customers to the local club for “Customer Service”. I also noticed that I’m not the only customer that this company has practiced such tactics on. I wish to have the unauthorized debited funds returned to my account in the amounts of $39...

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I tried to cancel in person, and they said you have to go to website and the website doesn't have access to canceling. Then you try to leave a message and it asks you for account number with 27 numbers and the only number you have is the one on membership card which isn't the number you're looking...

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Charter Fitness and Planet Fitness Pros and Cons

Pros
  • Location
  • It was affordable
  • Hydrobed
  • Location
  • Price
  • Equipment
Cons
  • Stagnant air
  • Place is messy all the time
  • Not being able to downgrade my membership
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

Charter Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

I been going to the same gym over 8 2012 it’s was pretty good everything, but for 2016 the things are not getting...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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4.5

This is a company that tells you a little when you join, but steals your money when you leave. Must pay for the month...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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Charter Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

Charter Fitness is the worst gym I have ever joined. I was harassed by one of their employees. There is no one to...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

Mr. Brandon Payne swear at me just for calling in Charter Fitness to check the status of my application and then hung...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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Charter Fitness and Planet Fitness Latest Reviews

Recent published reviews
1

I was charged $39 for an anual fee after COVID started. I was then told I couldnt cancel unless I went into the club...

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1

Extra billing, didn't want to renew. Thry blew me off and hung up.

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1

I was told I had to cancel my membership through a letter. Im not writing a letter as I am a senior citizen and am no...

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No votes

I wanted to
Cancel my membership and im not at my original store in Glen cove New York, where everything was closed in Ne...

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Charter Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • Charter Fitness Membership (54 reviews)
  • Charter Fitness Manager (17 reviews)
  • Charter Fitness Customer Care (8 reviews)
  • Planet Fitness Membership (1412 reviews)
  • Planet Fitness Customer Care (637 reviews)
  • Planet Fitness Manager (357 reviews)