PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Fitness
Planet Fitness

Charter Fitness and Planet Fitness Overview

Total reviews
122
3520
Company responses
0
0
Issues resolved
0
13

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3520 reviews. It is 3398 reviews more than Charter Fitness received since Jan 5, 2011.

Charter Fitness and Planet Fitness Consumer Ratings

Rank
38 out of 667 in Fitness Centers category
22 out of 667 in Fitness Centers category
Customer service
31 in category
No votes
Staff
48 in category
No votes
Diversity of Products or Services
56 in category
No votes

According to consumer ratings and reviews, Planet Fitness ranks 16 points higher in the Fitness Centers category than Charter Fitness. People gave Charter Fitness 1.6 stars for Customer service criterion in Fitness Centers category and it is 98 points higher than the worst rated brand in this category. Regarding Diversity of Products or Services criterion, consumers gave Charter Fitness 2 stars and it is 57% greater than other in category.

Charter Fitness and Planet Fitness Rating Details

Customer service
1.6 (53 reviews)
No votes
Reviewer's quote

...not to mention that the customer service is horrible, they have nasty *** attitudes..

Melissa R

...about it, defiantly not a people person and I got charge again for the same month and on top of that a late fee, cheap gym nice equipment just super poor customer service just keep your standard very low for the customer service...

Kandis
Staff
1.7 (49 reviews)
No votes
Reviewer's quote

...Good staff. Always have clean towels. Men's locker room, especially showers, could use some work...

PissedConsumer1129718

My bill went past due and I talked to a staff member about giving me a few days to get my billing info set back up because I was compromised. Said she notated it and that would be fine I went in for my work out all was well. The next morning I woke up a nasty email from Nicole saying that I had no...

PissedConsumer1725648
Diversity of Products or Services
2 (49 reviews)
No votes
Reviewer's quote

Do no sign up for this gym. They can't keep their accounting in order. I am trying to cancel my membership and they are asking for another month of payment for a service I have not used. Then not only did I follow procedure to cancel, but because their finance company and local gym do not speak,...

Carley

I wanted to speak to someone about purchasing a membership for a year or year and a half. My spouse doesn't want any one or anything attached to our bank account besides us, he would rather me pay for everything up front. I have to make a decision but would really like to speak to someone at...

Jorje

Charter Fitness and Planet Fitness Pros and Cons

Pros
  • Location
  • It was affordable
  • Hydrobed
  • Location
  • Price
  • Equipment
Cons
  • Stagnant air
  • Place is messy all the time
  • Not being able to downgrade my membership
  • Customer service
  • Way they treated clients
  • Unprofessional employee attitudes

Charter Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

I been going to the same gym over 8 2012 it’s was pretty good everything, but for 2016 the things are not getting...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Charter Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

Charter Fitness is the worst gym I have ever joined. I was harassed by one of their employees. There is no one to...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Charter Fitness and Planet Fitness Latest Reviews

Recent published reviews

Just because I'm paying for regular access (weekends 7-7) I don't have access to bar code tag key entry. Weekends...

Read all 122 reviews
3.6

I wanted to speak to someone about purchasing a membership for a year or year and a half. My spouse doesn't want any...

Read all 3520 reviews

Charter Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • Charter Fitness Membership (49 reviews)
  • Charter Fitness Manager (16 reviews)
  • Charter Fitness Customer Care (8 reviews)
  • Planet Fitness Membership (1198 reviews)
  • Planet Fitness Customer Care (515 reviews)
  • Planet Fitness Manager (324 reviews)