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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 916 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Customer service10
  • Very poor customer service7
  • Excuses6
  • Service4
  • Paying for services not received3
Delete
  • 1 ISSUES RESOLVED
  • 50 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $8.7K AVERAGE LOSS
1.2
Customer service
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Reliability 1

Customers don't like

  • Expensive service3
  • Criminal billing practices3
  • Deceptive contract1
  • Rain caused service loss1
  • Outrageous attitude and arrogance1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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