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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 894 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service7
  • Customer service6
  • Excuses6
  • Poor customer service5
  • Service4
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Verizon

Telecommunications
  • 12 ISSUES RESOLVED
  • 2168 TOTAL REVIEWS
  • $540K CLAIMED LOSSES
  • $841 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet 6
  • Coverage area 4
  • You are a bunch of overcharging crooks 4
  • Have occasional customer service people who are awesome 3
  • Tv 3

Customers don't like

  • Incompetent customer service29
  • Poor service19
  • Customer service8
  • Bait and switch7
  • Told one thing and going doing another5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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