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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 861 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Couple of their reps were fine but never followed up 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service16
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
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Tmobile

Telecommunications
  • 4 ISSUES RESOLVED
  • 1013 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $865 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Plans 7
  • Not much to like 5
  • Price 4
  • Sales representative 4
  • Pricing of the plans 4

Customers don't like

  • Service17
  • Customer support16
  • Customer service14
  • Billing12
  • Coverage9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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