Charter Communications vs Suddenlink

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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 820 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Couple of their reps were fine but never followed up 3
  • Telling them off 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service15
  • Excuses13
  • Poor customer service10
  • Paying for services not received5

Products by Charter Communications

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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 984 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Billing Practices
Exchange, Refund and Cancellation Policy
  • High speed internet 9
  • Ease of payment 6
  • Fast when it works 6
  • Internet 5
  • Easy setup 4

Customers don't like

  • Customer service30
  • Raising prices14
  • Channel loss11
  • Internet speed9
  • Unreliable service8

Products by Suddenlink

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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