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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 924 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Telling them off 4
  • Internet speed 3
  • Picture 3

Customers don't like

  • Customer service10
  • Very poor customer service7
  • Excuses6
  • Service5
  • Paying for services not received3
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Suddenlink

Telecommunications
  • 11 ISSUES RESOLVED
  • 1205 TOTAL REVIEWS
  • $580K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • High speed internet 10
  • Ease of payment 6
  • Easy setup 6
  • Fast when it works 6
  • Internet 5

Customers don't like

  • Customer service13
  • Raising prices11
  • Internet speed5
  • Shady practices5
  • No popular channels5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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